NOW HIRING: Tech Support Specialist, Eagle Mountain Utah

tech-supportNOW HIRING:  Tech Support Specialist

Location: Eagle Mountain, Utah. Local residents especially encouraged to apply.

Wage:  $10 to $12/hour, DOE.

Part time. 20 hours per week.

Resumes will be accepted until FRIDAY, MAY 29th and can be emailed to diane@directcom.com or faxed to (801)789-4118

Front exterior of new building will be similar to the existing Direct Communications commercial building.

You will work out of Direct Communications office building in the Ranches, Eagle Mountain Utah.

Direct Communications Cedar Valley is now hiring a new Support Technician (Level 1) to work within its Installation and Maintenance Team.  The duties will include fielding inbound calls and remotely troubleshooting service issues with our customers. Typically the technician will be working out of our call center in Eagle Mountain, taking calls as they come in and making every effort to repair trouble over the phone and in the case where that is not possible, they will dispatch tech to site for further trouble shooting. This is a part time position and hours will include 5 hours a day, Monday through Friday.

20120925_110816Direct Communications Cedar Valley is a Telephone and Internet service provider based in Eagle Mountain Utah.  We currently service approximately 4000 customers via both copper twisted pair wire and Fiber Optic cable from our Central office to the customer premises.  Technician hired will be trained on our remote systems to be able to trouble shoot the entirety of the circuit using our back office tools, and also, assist customer with Wi-Fi and home networking issues to insure seamless service and customer satisfaction.

Responsibilities

  • Provide exemplary service to our customers
    • Engage and act with ownership, displaying confidence, clarity, focus, urgency, and excellence
    • Answer and resolve incoming calls, email, and chat requests for Direct Communications support relating to Internet communications
    • Provide accurate and timely updates to our customers and document customer cases.
    • Monitor network circuit performance and open support cases immediately for resolution
    • Use company provisioning system to facilitate add, move, change, and delete requests for existing clients as needed
    • Educate customers in the use of Direct Communications systems and applications as related to Internet
    • Obtain general understanding of OS and application operations related to company offered services
    • Correct possible configuration issues for clients
    • When needed, promptly escalate cases to Network Technician (Level 2) to ensure customers issues are resolved quickly
    • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
    • Any other duties as assigned by management

employmentQualifications

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully.

  • Must be punctual and dependable for assigned shift
    • Must have exceptional interpersonal and communication skills
    • Must be fluent in English (spoken and written)
    • Must have a strong desire to learn and recommend new technologies
    • Must be able to work independently and efficiently in a fast-paced environment
    • Be able to document and troubleshoot multiple systems
    • Experience with solving hardware and software issues
    • Proficient in Internet related applications such as E-Mail clients, PPPoE, and Web Browsers
    • Technical Support Center Experience a plus.

Wage range is $10 to $12/hour, depending on experience, qualifications and skills.  Experience with internet protocol is extremely beneficial.

DCCV is an equal opportunity employer.

Resumes will be accepted until FRIDAY, MAY 29th and can be emailed to diane@directcom.com or faxed to (801)789-4118