Calls Not Coming Through? You Are Being Discriminated Against By Big National Carriers.

Have you recently experienced any of the following:

1. Someone from a big city or out-of-state tells you they tried to call you but the call didn’t get through, or the call rang on their end but your phone did not ring?
2. A call came through to you but the quality was poor?
3. A call came through but the caller ID was incorrect?

Direct Communications strives to provide excellent service at all times, and we only install absolutely the most modern, state-of-the-art, telephone switching equipment available anywhere in the world. However, people who live in rural areas all around the country are reporting that calls to them are not getting through, or they are getting calls with poor quality. For example, when family from out of state tries to call you, they might be telling you they can’t get through to you or that their phone is giving them an error message.

The growing problem, as explained by the Foundation for Rural Service, lies “with the carrier used by the customer who makes the call, not your rural local telecommunications provider. The problem can only be resolved by the carrier used by the customer who makes the call. This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC has created a task force to investigate and address the issue and rural telco advocates are encouraging swift and severe action against all of the providers at the center of the problem.”
-FRS, Calls Not Getting Through?

The FCC has recognized this problem and clearly identified large national carriers who are using below-standard, cheap long distance companies to save money, who don’t want to pay the costs to connect calls to rural areas, simply because it costs more money to connect  the call to remote areas. So, instead of terminating the call, they just drop it. Basically, they are discriminating against rural areas. The FCC put it very diplomatically when they recently stated on their website:
“The issue is complicated, but in a nutshell, the problem appears to be occurring in rural areas where long distance carriers normally pay higher-than-average charges to the local telephone company to complete calls.  These charges are part of the decades-old system of “access” charges that help pay for the cost of rural networks.  To minimize these charges, some long-distance carriers use third-party “least-cost routers,” which attempt to connect calls to their destination at the lowest cost possible. Sometimes, however, the calls appear not to be connecting at all.”

On Feb 6, 2012, the FCC released a new ruling to address this problem, stating that:

“Carriers that deliberately fail to complete calls to rural areas could face cease and desist orders, forfeiture, license revocations and fines of up to $1.5 million.”  The ruling is an important victory for rural telcos, who have seen a sharp increase in complaints from customers saying callers have not been able to reach them.

“These problems can have dire consequences,” the FCC wrote in the ruling. “Small businesses can lose customers who get frustrated when their calls don’t go through. Urgent long distance calls from friends of family can be missed. Schools may be unable to reach parents with critical alerts, including school closings due to extreme weather. And those in need of help may be unable to reach public safety officials.”

The FCC’s nine-page ruling references a variety of ways that failure to complete calls to another carrier violates existing statutes. The commission also said originating carriers could be liable for actions taken by least cost routers – other carriers who terminate calls for them.

“If carriers continue to hand off calls to agents, intermediate providers or others that a carrier knows are not completing a reasonable percentage of calls, or are otherwise restricting traffic, that is an unjust or unreasonable practice prohibited by section 201 of the [Telecommunications] Act,” the FCC said.

What can you do about it?
We as a rural telecom industry will continue to press the FCC to act against the large nationwide providers involved in these issues. You can help too by doing the following:

  1. Ask for the name of the long-distance carrier used by the person trying to reach you. Call us, your local provider, and give us details so that we can report the offending long distance companies. Include the name of the carrier used by the caller so that we can contact the carrier on your behalf to try and resolve the issue.
  2. Go to to file an informal wired telephone service complaint with the FCC against the carrier used by the person trying to call you (not your local service provider), and encourage the caller to do the same.
  3. Contact your Congressman and tell them to stop the discrimination against rural areas by the big carriers.
  4. Tell the person trying to reach you to report the problem to their long distance carrier.

Don’t Let Washington Take Away Your Rural Broadband.


The FCC has proposed radical changes that could deprive millions of rural Americans, including you, of broadband access.

Please help by contacting Washington officials and letting them know about your opposition to any plans that would undercut Internet access in your rural community. Go to to send a letter to your two senators, your representatives, and the Obama administration. The more letters we send, the more Washington will know that rural Americans are demanding the same access to quality broadband as big- city dwellers.

For the last century in America, the telecommunications industry has been guided by the principle of Universal Service.   This vital national goal means that the value of the entire network is enhanced by everyone being connected.  This is accomplished through ensuring  those living in remote or rural areas have  access to comparable communications services available in urban areas at comparable rates.  Have you ever wondered how your local phone company can afford to bury a line out to the farmer living many miles out of town or even miles from his nearest neighbor? The construction and maintenance of a single line to a remote home can cost hundreds of thousands of dollars, but you might pay only $30 per month for that service.  The only way to balance that equation is with Universal Service Funding. In the old days the big telecom companies like AT&T used to help cover the costs to run small rural networks like Direct Communications through an access recovery system, in which they would pay rural companies a fee each time they transferred a call to a rural network.  This was done because they recognized that their own networks were more valuable if connectivity was ubiquitous.  Further, universal connectivity enables everyone to participate in the American experience and larger economy. In the 1980’s, the Federal Government took over the management of redistributing access funds to rural companies, and the FCC established an agency called NECA to collect money into a Universal Service Fund (USF) pool from customers all over the country, via a USF fee on every phone bill.  These monies are then distributed to rural telecom providers  to help cover the costs to build out networks in areas where the density is low enough that there is no viable business case for telecom services. Families in Bear Lake, Arbon, Rockland and Eagle Mountain, Utah, have home telephone service, DSL, other advanced telecom services and even fiber optic broadband service in their homes because of Universal Service Funds.  This is how we recover our cost of doing business.

Over the last decade broadband internet has replaced landline telephone as the service customers value most. Broadband is the future of communications. Broadband is the means by which our knowledge based economy functions. Cell phone towers function on broadband. People work from home on broadband. Rural customers email, bank, shop, study, work, talk, write, watch video, access news and information through rural broadband networks. Broadband is becoming the most important utility to any home. You need broadband, and you deserve to have the same opportunities as every other American, because your access to broadband will either limit or enhance your opportunities. Rural communities will not grow without broadband access. Jobs will not be sustained without good broadband access. Small towns will die.

Be aware: The Federal Communications Commission (FCC) is proposing a new broadband plan that may impact your service. They are advertising this as a plan to bring broadband access to more people, but that is only part of the story. The real story is that they are going to take away funding from rural customers like you because they have decided people living out in the country don’t need to have the same quality or speeds as people in the big cities.  This issue is obviously one that is highly politically charged.

The plan is to ensure that people in big cities get 100Mb service.  This throughput was chosen simply because some Members of Congress believe some reports in which the US is lagging behind smaller and more urban countries like Denmark and Belgium with respect to average download speeds.  These reports fail to account for the fact that the USA is a vast and relatively sparsely populated county and burying  fiber across the great plains and over the Rocky Mountains is more time consuming and expensive than deploying facilities in a country such as in Belgium. As a consequence the FCC’s stated goal is “100 mb to 100 million homes!”  That sounds great, but what about the other 40 million US homes, what does the FCC propose for them?  For people like us living in rural areas, they feel we should be content with 4Mb service!   To restate: The FCC plan proposes speeds 25 times slower in rural areas than in urban areas.

Are our needs any different to people in cities? Don’t our children need the internet for their education just as much as kids in cities? Because of our isolation, and the great distances we have to travel to get anywhere from rural America, we would propose that people in the rural areas need broadband even more than people living in cities. Why does the FCC plan make rural consumers second class citizens?  Further, this stated goal of fostering a digital divide is in violation of the Telecom Act of 1996.

You deserve comparable speed at affordable prices.  That is the law!

Don’t let the FCC keep our rural community on the slow side of the digital divide.

We as a rural telecom industry are fighting this planned legislation to ensure our customers can keep their speeds. We have made such great progress over the past few years in bringing fiber optic broadband to homes, schools, hospitals and public services in our rural communities. We already offer speeds up to 20Mb to most homes, and now, some people in the government want to take that away from you, because they have no political interest in rural areas.

Contact your congressional representatives! Urge them to support regulatory action that ensures equal access to broadband for all Americans. To learn more about this issue, contact your local telecom provider or visit