NOW HIRING: Tech Support Specialist, Eagle Mountain Utah

tech-supportNOW HIRING:  Tech Support Specialist

Location: Eagle Mountain, Utah. Local residents especially encouraged to apply.

Wage:  $10 to $12/hour, DOE.

Part time. 20 hours per week.

Resumes will be accepted until FRIDAY, MAY 29th and can be emailed to diane@directcom.com or faxed to (801)789-4118

Front exterior of new building will be similar to the existing Direct Communications commercial building.

You will work out of Direct Communications office building in the Ranches, Eagle Mountain Utah.

Direct Communications Cedar Valley is now hiring a new Support Technician (Level 1) to work within its Installation and Maintenance Team.  The duties will include fielding inbound calls and remotely troubleshooting service issues with our customers. Typically the technician will be working out of our call center in Eagle Mountain, taking calls as they come in and making every effort to repair trouble over the phone and in the case where that is not possible, they will dispatch tech to site for further trouble shooting. This is a part time position and hours will include 5 hours a day, Monday through Friday.

20120925_110816Direct Communications Cedar Valley is a Telephone and Internet service provider based in Eagle Mountain Utah.  We currently service approximately 4000 customers via both copper twisted pair wire and Fiber Optic cable from our Central office to the customer premises.  Technician hired will be trained on our remote systems to be able to trouble shoot the entirety of the circuit using our back office tools, and also, assist customer with Wi-Fi and home networking issues to insure seamless service and customer satisfaction.

Responsibilities

  • Provide exemplary service to our customers
    • Engage and act with ownership, displaying confidence, clarity, focus, urgency, and excellence
    • Answer and resolve incoming calls, email, and chat requests for Direct Communications support relating to Internet communications
    • Provide accurate and timely updates to our customers and document customer cases.
    • Monitor network circuit performance and open support cases immediately for resolution
    • Use company provisioning system to facilitate add, move, change, and delete requests for existing clients as needed
    • Educate customers in the use of Direct Communications systems and applications as related to Internet
    • Obtain general understanding of OS and application operations related to company offered services
    • Correct possible configuration issues for clients
    • When needed, promptly escalate cases to Network Technician (Level 2) to ensure customers issues are resolved quickly
    • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
    • Any other duties as assigned by management

employmentQualifications

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully.

  • Must be punctual and dependable for assigned shift
    • Must have exceptional interpersonal and communication skills
    • Must be fluent in English (spoken and written)
    • Must have a strong desire to learn and recommend new technologies
    • Must be able to work independently and efficiently in a fast-paced environment
    • Be able to document and troubleshoot multiple systems
    • Experience with solving hardware and software issues
    • Proficient in Internet related applications such as E-Mail clients, PPPoE, and Web Browsers
    • Technical Support Center Experience a plus.

Wage range is $10 to $12/hour, depending on experience, qualifications and skills.  Experience with internet protocol is extremely beneficial.

DCCV is an equal opportunity employer.

Resumes will be accepted until FRIDAY, MAY 29th and can be emailed to diane@directcom.com or faxed to (801)789-4118

Eagle Mountain Schools Receive Sponsorship from Local Internet Provider, Direct Communications.

Direct Communications, Eagle Mountain’s local fiber optic broadband provider, donated to each of the local schools in Eagle Mountain Utah this Fall.
Why does Directcom sponsor education in Eagle Mountain? Kip Wilson, general manager for Direct Communications, answered this question by stating: “We are absolutely committed to enhancing life in Eagle Mountain long-term, and that means supporting the local institutions that are going to help develop the community. People care about education here, so donating to the schools will hopefully demonstrate our dedication to the top community priorities, including youth development and the success of Eagle Mountain.”

Mountain Trails Elemetary-Principal Turner with student council

Mountain Trails Elemetary-Principal Turner with student council

David Turner, Principal of Mountain Trails stated: “We express our extreme gratitude for your generous donation to our school. Receiving funding like this allows so many opportunities to reach out to students and recognize them for the good things they do here at the school. Your contribution will make a significant difference in the lives of the students here.”

Westlake High School Marching Band

Brek Mangelson, Director of Bands at Westlake High School, with Diane Bradshaw and Brigham Griffin, Marketing Director for Direct Communications.

Brek Mangelson, Westlake Marching Thunder Band Director, said:”Thank you so much for your support of the Westlake Marching Thunder Band this year. The band has been invited to be the official USS Utah Battleship delegate in the 2014 Peal Harbor Memorial Parade this December. Your support helped alleviate part of the costs of this trip for the students. We are so excited to represent the entire state of Utah at this event. Words cannot properly express our sincere gratitude towards Direct Communications for helping to make this trip possible for the students. Thank you!”

Diane Bradshaw, Community Relations Representative for Direct Communications presents a check to Westlake High School Football Head Coach Steve Clements.

Diane Bradshaw, Community Relations Representative for Direct Communications presents a check to Westlake High School Athletic Director, Michael O’Connor.

Sharon Mardesich, Athletic Assistant at Westlake High School said “Direct Communications has been a great support to donating a $1,000.00 each year to our Athletic Scholarship Program. The program is set up to award Senior Athletes that may not be the Star of the team, but the Heart of the Team”. Thank you Direct Communication for being a THUNDER FAN!

Cami Larsen, Principal Black Ridge Elementary, with Diane Bradshaw of Direct Communications

Cami Larsen, Principal
Black Ridge Elementary, with Diane Bradshaw of Direct Communications

Cami Larsen, Principal of Black Ridge Elementary, said: “We are grateful for the support of Direct Communications. The money we received will benefit our students through strengthening our art and music programs. Thank you for helping our students!”

Ranches academy

Ranches academy

“The Ranches Academy student body is excited to have the opportunity to perform in the musical play, Annie; and thanks Direct Communication for the generous donation to pay for the rights to the play” said Director of The Ranches Academy, Susie Scherer.

Diane Bradshaw, Direct Communications Office Administrator and community outreach representative, enjoys being involved with the local schools. “Each year I look forward to going to the various schools in Eagle Mountain and presenting donation checks from Direct Communications. Being personally involved in Utah Scholars and Prosperity 2020, I see the need for business involvement within the schools. I know that any donations the schools receive is put to good use–from the art/music program at Black Ridge elementary to the HOPE program at Frontier Middle School to helping the Westlake Marching band perform at the Pearl Harbor Day parade–all programs help our kids . I am proud to work for a company who values education and is willing to donate money to support our kids.”

Eagle Valley Elementary-pictured from Eagle Valley is Paula Tucker, the new principal, and Angie Hale, media specialist, with Darin Algaier and Diane Bradshaw from Directcom.

Eagle Valley Elementary-pictured from Eagle Valley is Paula Tucker, the new principal, and Angie Hale, media specialist, with Darin Algaier and Diane Bradshaw from Directcom.

Angie Hale of Eagle Valley Elementary said: “We would like to express our appreciation to Direct Communications for their continued generosity and support. Direct Communications, Eagle Mountain’s local telephone and internet service provider, recently made a generous donation to Eagle Valley Elementary. Their contribution will be used to help fund Eagle Valley’s Battle of the Books program and will greatly help to encourage an even greater love of literacy and learning among our students. Direct Communication’s generosity demonstrates their continued dedication to the community and their willingness to help support local schools and programs. Thank you!”

Directcom Sponsors Frontier Middle School Hope Squad Program - 2014

Directcom Sponsors Frontier Middle School Hope Squad Program – 2014

Frontier Middle School Principal Scott Sumner stated: “The generous donations by Direct Communications make many of the programs we do at Frontier Middle School possible. Our hope squad is an exact recipient, and makes it possible to provide hope for kids, and to provide training for success in life, and for what is possible in life. Thank you, Direct Communications.”

Pony Express Elementary principal Vicki Smith with teachers.

Pony Express Elementary principal Vicki Smith with teachers.

Pony Express Elementary principal Vicki Smith reported that their school would be using their $500.00 for purchasing materials for teaching science, technology, engineering and math (STEM). “Specifically, we’ll purchase items that can be used to connect these content areas, such as programmable robots using Lego kits.
Thank-you again for such a wonderful gift. We are pleased that money donated from our community will remain in the school and benefit the children here at Pony Express.”

 
Brigham Griffin, Marketing Director for Direct Communications said: “For us, being the local Eagle Mountain Internet service provider means being involved and trying to make a difference in Eagle Mountain, and we hope that means something to our customers here. I guarantee that we care about Eagle Mountain more than any other provider, because Eagle Mountain is our only service area. We have no other priority. And so, we care about what happens here, because we are partners with the citizens of Eagle Mountain.“

Hidden Hollow Elementary-Principal Tillman and vice principal Mrs Littlefield, with Diane Bradshaw of Directcom.

Hidden Hollow Elementary-Principal Tillman and vice principal Mrs Littlefield, with Diane Bradshaw of Directcom.

Tom Tillman, Principal at Hidden Hollow reported that “Hidden Hollow’s Student Council was able to attend the BYU Student Council Leadership Conference in October thanks to Direct Communication’s generous donation of $500.”
Rockwell Charter High SchoolJohnny Ma,Boys Basketball Coach at Rockwell High School said: “Thank you for you sponsorship of $500 to the boys basketball program for the 2015 season. The donation is contributing to helping 22 players in our program. The donation is helping with their travel costs and reducing their costs for basketball shoes. Our program is thankful for this donation and our relationship with Direct Communications. Thanks Direct Communication for everything that you have done for us.”

Direct Communications Hires New Local Eagle Mountain Tech – Landon Beatty

Direct Communications is very pleased to welcome another local Eagle Mountain resident, Landon Beatty, as a full-time employee on the growing Directcom tech team.

New Directcom Employee Landon Beatty

New Directcom Employee Landon Beatty

Landon’s responsibilities as a Combo Tech will include customer fiber optic and phone service installations, level 2 tech support, and plant/network and equipment maintenance.

Landon comes to Directcom after several years as a communications specialist with US Army Reserve, where he maintained the detachment’s computer and radio systems, as well as trained other techs and soldiers on how to use the units communications systems.  Prior to that he served in the regular US Army Armor Division as an Assistant Tank Commander, maintaining the communications systems, guns and ammunition for his Abrams Tank. For several years he also ran his own business designing and installing custom home theater systems, installing not only the wiring and technology, but even designing and building the custom wood cabinets and trim. We are thus very confident that our customers in Eagle Mountain will be in good hands when Landon is doing a home internet install.

Landon stated: “I am really enjoying getting back to civilian life, and working close to home. In my past career my installations have always been all around the country, and it’s great to be working in a single, local area, where my customers are my neighbors and I can build a long-term relationship with them. So far the techs have been great, the customers have all been great to work with, and I am having a really good time.”

Landon has lived in Eagle Mountain for 2 years. Landon originally hails from Hurricane Utah, and attended Hurricane High School and UVSC. If you see Landon out in the field, be sure to say hi and congratulate him on the new job.

We still currently have open positions for more techs to ensure we always can meet the needs of our growing customer base in Eagle Mountain, so please apply at Directcom.com or see https://blog.directcom.com/2014/04/14/immediate-opening-combo-tech-eagle-mountain-utah/. We prefer to hire Eagle Mountain residents, so strongly encourage all locals to apply to work at Direct Communications, your local Eagle Mountain ISP, or Eagle Mountain internet service provider.