October 9, 2014 Leave a comment
We are excited to announce that the Direct Communications Cable TV signal was upgraded at the end of 2014 from analog to full digital. This project was completed on November 4th.
What does this mean for you? If you have a digital TV, this transition should be seamless and you can immediately begin enjoying your higher quality digital content. If you have an older analog TV, you will need a set top box to convert the digital signal or upgrade to a digital TV. This article will give information to help you determine whether your TV is ready for digital.
With a digital signal, you will experience a clearer, higher quality image with less interference, so get ready to say goodbye to “snow” or “static.”We are committed to providing quality services to our rural areas and truly appreciate you choosing Direct Communications for your services. Please read carefully through this information, and call us if you have any more questions about whether your TV is ready for digital.
To provide improved picture quality, increase bandwidth capacity and comply with federal mandates, Direct Communication is converting our cable TV signal from analog to digital in two Phases beginning at midnight, October 21.
|2||NATIONAL DIGITAL TRANSMISSION TIMELINE
|3||ANALOG TO DIGITAL TV TIMELINE
Frequently Asked Questions
|Why are we changing to digital?||To provide improved picture quality, increase bandwidth capacity and comply with federal mandates, Direct Communication is converting our cable TV signal from analog to digital in two Phases beginning at midnight, October 21.
Phase I: October 21 at Midnight
|How will the customer be affected in Phase I?||
|How will EXISITNG analog TV customers get the new digital content if they don’t want to buy a digital TV?||
|How will NEW analog TV customers get the new digital content if they don’t want to buy a digital TV?||
|How can a customer determine if their TV is analog or digital?||
|What advantages does digital have over analog?||
|Can the customer elect to keep the analog signal?||No. The analog transmission will cease and be replaced by the digital signal. We are excited about this conversion which will improve the customer experience with our service.|
|How does a customer get a set-top box?||At the request of the customer, the Customer Experience Rep will put their name on a project spreadsheet by city. The technician assigned to their area will contact them to install the set-top box. Installations will be in made in the order the requests are received.
Existing customers may receive two (2) set-top boxes at no cost. Additional set-top boxes may be purchased at their local electronic stores.
|If I have a TiVo, will I automatically be digital-ready?||Recently installed TiVos are digitally compatible. However, older TiVos may need to have an M-card installed in order to receive the digital signal.
Customers who need an M-card have been identified and will be contacted by Direct Communications to schedule this installation.
|What will happen with the free digital (bonus) channels 100-195?||These channels are digital versions of the current analog channels. When the analog channels are turned off, these digital versions will be moved up in the channel line up to replace them. They will be broadcast in all areas without interuptions.|
|How will this digital conversion affect the Digital Plus package?||The Digital Plus package line-up (Channels 309-491) will not change. These channels will not become available through the conversion in the basic or expanded packages unless they are already part of those packages. These channels are available only through subscribing to the Digital Plus package.|
APPENDICES / ATTACHMENTS
|Here is the new channel line-up. Although you will continue to see duplicates of analog channels 2-23, rather watch the digital versions of these channels, which will be in HD Digital quality. (For example, instead of watching channel 5 (KSL NBC), tune to channel 5.1 (KSL NBC HD) for a better viewing experience.|
|Basic Analog Cable Line Up|
|7||Quality Value Convenience||QVC||Shopping|
|16||WGN Superstation (Chicago)||WGN||Local Super|
|17||The Weather Channel||TWC||Weather|
|18||Fox News||Fox News||News info|
|20||Discovery Channel||Discovery||Educational & Learning|
|21||Learning Channel||TLC||Educational & Learning|
|Digital Expanded Cable Line Up (if Using Tivo/DVR/Digital Box)|