How to Watch ESPN3

ESPN3 Basketball

ESPN3 Means More Basketball

Good news for Directcom Broadband customers–you have free, instant access to all sports events shown live, or on demand after the game, on ESPN3.

We are thrilled that more customers are accessing ESPN3 every day. We hope that you will come back and watch more events on ESPN3. Direct Communications pays Disney/ESPN for every one of our customers to have access to ESPN3, so we hope you will use this value-added benefit that comes with your internet service. If you are a Directcom Broadband customer, you will be able to watch ESPN3 events online while you are at home using a browser on your PC, or remotely (at work, for example) on a PC browser, if you activated remote access from your home PC.

Commonly Asked Questions about Watching ESPN3

How do I access ESPN3?

To access ESPN3, open a browser on your PC, go to our homepage directcom.com and click on the ESPN3 link, or go directly to http://espn.go.com/watchespn/index/_/channel/espn3/  No sign-in is required to watch ESPN3 events for Directcom internet customers. ESPN3 must be accessed through a browser, and not the WatchESPN mobile app.

TIP: The one app that will work with our service  is the ESPN app on the Xbox. If you have an Xbox,  this is probably the best and easiest way to access the games. The interface and  resolution is fantastic.

TIP2: Most BYU Football games shown on ESPN are made available on demand on ESPN3 immediately after the game.

What’s the difference between WatchESPN and ESPN3?

There is a big difference between the ESPN3 network, and the WatchESPN app. ESPN has not made the situation any less confusing for customers of small companies like us by also recently changing the name of their ESPN3 website  to WatchESPN, just like the mobile app. WatchESPN is the portal to access content shown on all of the ESPN networks–including ESPN, ESPN2, ESPNU, ESPNClassic, etc. ESPN3 was the first online sports network made available by ESPN parent company, Disney, and Directcom was one of the first small ISPs to sign up as distributor of that exclusively online network back in 2010.  Now, ESPN3 is just one of the networks included in the whole WatchESPN portfolio. All of our internet subscribers have instant access to ESPN3, but not to the whole WatchESPN suite or WatchESPN app, which is still reserved for Cable TV or Satellite TV customers who already subscribe, and thus pay for access, to all those TV networks. ESPN is extremely protective of their revenue generated from Cable TV distribution.

Why can’t I sign in and use the WatchESPN mobile app?

We are still receiving a lot of calls from customers who are trying to access the games on their smartphones via the WatchESPN mobile app, and not seeing us listed as a provider there. Please do not attempt to use the WatchESPN mobile app. We provide free access to ESPN3 for our internet customers via our home internet service. The ESPN servers recognize our IP address range and provide access to the games to anybody on our network. The WatchESPN app works quite differently, and is strictly for customers of the big national cable TV providers-–do not attempt to use the WatchESPN app from your mobile device, because it will ask you to choose and login to your satellite or cable TV provider. To access ESPN3, which is what all the games will be shown on, from your PC, go to our homepage and click on the ESPN3 link, or go directly to http://espn.go.com/watchespn/index/_/channel/espn3/ If everything is working correctly, you will see a logo on the top right of the espn.go.com/watchespn website saying “Powered by Direct Communications”.

The iPad, mobile phones, and most tablets will not work with ESPN3 service because by default they will always try to get you to download and use the WatchESPN app, which is only for the big cable TV providers. If your tablet has a regular internet browser that works like a PC browser (the first generation Kindle Fire, for example) will allow you to access ESPN3 events within the browser on a flash platform.

Can I watch ESPN3 if I’m away from home?

We get a lot of calls from customers trying to access the games from their workplace. There is a way to watch the games online on a regular PC browser, but it requires prior setup from YOUR HOME in Eagle Mountain or Idaho. TO WATCH REMOTELY: In order to watch when you are away from home, you will first need to activate remote access. To do this you will need to set up an ESPN online account while in your home network (ie, using our internet connection or IP addresses) and then activate remote access by clicking on the “Remote Access” button at the top right. That will allow several days of remote access, after which you will need to return to your home network and reactivate remote access again.

In summary, as long as you are on your home network (that is, on Directcom’s network within Eagle Mountain) and using one of our IP addresses, you will be able to access the games if you are using a regular computer browser or Xbox. If you are not on our network, or trying to use a mobile device or the WatchESPN app, you will have difficulty.  We have even had a couple of customers not being able to access ESPN3 because they were logged into a work VPN while at home, and ESPN3 will only work within our IP range.

Can I watch ESPN3 on a tablet or mobile phone?

The iPad, mobile phones, and most tablets will not work with just the ESPN3 service because by default they will always try to get you to download and use the WatchESPN app, which is only for cable TV providers. If your tablet has a regular internet browser that works like a PC browser (the first generation Kindle Fire, for example)  you may be able to access ESPN3 events within the browser on a flash platform. ESPN3 is best accessed on your PC or laptop, or via good streaming players like your Xbox or Roku.

When I click on the featured sporting event in the player window it asks me to log in and select my provider.

If you are an internet customer only, please only click on events that are being shown on the ESPN3 network. The login window will pop up when you click on non-ESPN3 events. You are probably trying to watch something that is on a different ESPN channel. The most common frustration experienced by internet customers occurs when customers try to access events on the WatchESPN website, which are not actually ESPN3 events. You will be able to see listings for all events on all networks, including ESPN, ESPN2, ESPN3, ESPNU etc, but only will be able to successfully watch those being shown live or stored on demand on the ESPN3 network. Please ensure you only select content with the ESPN3 logo listed next to the event. You can filter by network on the website so that you are only viewing available ESPN3 events.

But Direct Communications Cable is listed as a provider on the WatchESPN app. Why can’t I sign in?

Direct Communications Cable in rural Idaho provides access to TV Everywhere as a value-added feature to our regular Cable TV services. Cable TV customers in Idaho will now have access to the entire WatchESPN app, if those Cable TV customers subscribe to a package that contains ESPN. Regular internet customers  will still only have access to ESPN3 unless they also subscribe to Cable TV. We are required by ESPN to submit verification of each TV customer’s package several times a day, which they cross reference with who is signing in to the app. (As we mentioned,  ESPN is extremely protective of their revenue generated from Cable TV distribution, and is not interested in cannibalizing that revenue.)

We understand this may be confusing to our customers using ESPN3 through our website.

As usual, to access ESPN3 content, you must be accessing ESPN3 from our home network.  If a customer clicks on non-ESPN3 content, they will be asked to select their TV provider.  As part of TV Everywhere, Direct Communications is now listed as an approved provider.  However, unless the customer also subscribes to our cable TV service, and has already signed up for a “watchTVeverwhere” login, it will not allow them to authenticate.

The most common frustration experienced by internet customers occurs when customers try to access events on the WatchESPN website, which are actually not ESPN3 events. You will be able to see listings for all events on all networks, but only will be able to successfully watch those on the ESPN3 network. Please ensure you only select content with the ESPN3 logo listed on the far right as demonstrated in the following snapshot:

espn3

Life at 100 Mb – How I Broke into the 1%

I always knew that someday I would make it into the 1%. I have been aiming to be a part of it since the day I arrived off the boat with just a suitcase in my hand. Unfortunately, I am not talking about my adjusted gross income,  which according to the IRS still puts me right amongst the riffraff, or for the true 1%, “rif et raf,” meaning  “one and all” in French.  But, now that I have 100Mb broadband speeds to my home, I can boldly claim to be part of the new 1% internet glitterati, which is almost as good.

100mb speed test result

100mb speed test result

If you don’t believe that internet speed is the new status symbol, replacing both the BMW and paid-off mortgage to let people know that you have arrived, just look at how the Washington liberal elite are making the National Broadband Plan their new priority. The current administration has looked at rural America, and seen how we fat cat country folk have been gorging ourselves on broadband, building “elite,” “premium” and “unnecessary” fiber optic networks to sparsely populated areas, while the more deserving cosmopolitans in the great cities of this nation languish on archaic, dilapidated copper networks that the Big Telecoms have not bothered to update since the 50’s. Consequently, city folk struggle to get 3Mb speeds in many cases. The average broadband connection in the United States is only 6.6 Mbps downstream, according to Akamai’s latest State of the Internet Report. To correct this gross injustice with some smart social engineering, the administration has declared, nay—decreed, that 100Mb speeds must be the goal for broadband to urban areas, but that 4Mb is good enough for simple rural folk. There may of course be political motivation behind this, due to the demographic distribution of where the current administration’s votes come from, but, regardless, it is clear that even at the very top of the Ivory Towers, they now recognize that to have arrived you must have 100Mb speeds.

It wasn’t easy for a poor immigrant like me to break into the 1%. Like many people in that other elite 1%, it may in the end have come down to a lot of luck, and being in the right place at the right time. The first thing I had to do was move to an area served by a rural telecom with the funding to build out their fiber optic network, and then unwittingly build a home so remote, so far away from the existing copper network, that the only option was to break out a strand from their main fiber backbone and bring it directly to my home. In this way my new house became the first in Idaho to have fiber to the home. This event was published in the Idaho State Journal back in 2006. At the time, I was cruising on the fastest available speed of 12Mb, which was unprecedented back then. A couple of weeks ago I ordered our newly available 100Mb speed package. But, although I now had that speed to the fiber optical network terminal on my home, my old reliable Linksys router simply could not handle the awesomeness of those speeds. The maximum output to my computer, Xbox and other direct-wired ethernet devices on my home network was only about  35Mb. As for the wireless devices like the Kindle and Droids, forget about it. Clearly the router was holding me back, so it had to go.

So, I consulted with my friend Jeremy Smith, who is also my neighbor and boss, and one of the few people I know in our small town who is a bigger internet geek than me. He showed me his Cisco E2000 router, which has the rare feature in a consumer-grade router of having Gigabit ports. I found a refurb model on Cisco’s website for only $39, so it was a no-brainer to upgrade to a new router. As an important side note, this E2000 is not Cisco/Linksys newest router—it’s an older model. They now have a lot of fancier ones with the ability to broadcast multiple guest networks at once and such, but they didn’t think to build Gig ports into them because, after all—who caters to the politically incorrect 1% anymore? But, the Gigabit ports are the key. If you are subscribing to higher speeds and not getting the full potential out of your internet—that is the first place you should look. Regular 10/100 ethernet grade ports will not get you to 100Mb. The second I plugged in my new Cisco Gig router into my network, I was able to get the full 100Mb download speeds to my wired devices. My upload speeds were only set to 5Mb on purpose, because that is the current residential upload offering here in Idaho, but in theory, over fiber, Direct Communications has the ability to deliver the full symmetrical 100Mb up and down.

My next dilemma was, now that I have arrived, what do I do with my 100 Mbps internet connection? I have faster speeds than 99% of the country—I need to do something important online. So, naturally, the first thing I did was take a screen shot of my speed test and post it to my brothers to make them jealous, because they still live in speed-deprived metropolises like San Francisco and Salt Lake City . I learned this trick from our customers on our corporate facebook page, who have shown me the importance of posting speed tests online. The thing about having obscenely fast speeds is that the speed, just like making even more money for the financial 1%, becomes an obsession—it becomes necessary to keep running speed tests just to make sure you are still in the 1%. So, that was also an obvious way to use my connection—run more speed tests and pat myself on the back each time.

The latest national report on bandwidth usage in the USA from network solutions provider Sandvine, says that the average household now uses about 52GB per month, or about 81 hours of streaming video, and that Netflix is responsible for 33 percent of all downstream traffic. As already stated, I have never wanted to be average, and over the past couple of years, I would estimate that I have been personally responsible for at least 2% of all download traffic in the USA due to my Netflix usage. We dropped out satellite years ago when we figured out Hulu was free and Netflix also had free streaming.  But, now that I am in the 1%, it’s time to step up my streaming video usage. Using my elitist training in statistics and standard normal distribution, I calculated that if the national average was 81 hours of streaming video, (guessing a generous standard deviation of 20 hours) to become part of the streaming 1%, I would only have to consume about 128 hours a month of streaming video. That is just over 4 hours a day, which really is not a lot of online video, especially by my family’s standards. I use that on my Kindle over breakfast.

So, I looked to become a little more exclusive, but even to be a one-in-a-million consumer, you only have to watch 178 hours a month, or 5.9 hours a day. Clearly, America is not watching enough online video—the bar is currently very low. Our baby alone is probably using that much up each day just watching Dora on Netflix. She is more like a one-in-a-billion consumer of internet media. This sounds good, but is probably not something to put in Parenting Magazine.  Perhaps to feel more like an elite 1%, we should do something more extreme, like put an internet-enabled TV in all of the bathrooms–luckily I already took the precaution of wiring our Jacuzzi tub with ethernet for just such an emergency.

Of course, the real advantage of more speed today is the number of devices you can connect and stream to at the same time. In my home we have an Xbox, a Wii, a Roku, two desktops, some laptops, a couple of smartphones, and a tablet. That’s only about 8 devices. I know people who have a lot more devices than that in their homes, especially if they have a lot of teenage kids. If the new primetime at home consists of Mom catching up on The Bachelor on her iPad as she runs on the treadmill, while Dad is watching reruns of Shark Week on Netflix, and the kids are on episode 103 of SpongeBob on the Xbox, that is going to require a very robust, constant feed. Family time is just not what it used to be when everybody was staring at the same screen, but multiple screens require multiple IP streams into the home, and that is where we as the 1% truly shine. I sometimes hear customers complain that they can’t watch Netflix and use their VOIP phone at the same time, and I can only shake my head in pity, because they are only subscribing to 1.5Mb speed. If I am to fulfill my responsibility as part of the 1%, I clearly need to invest in even more screens, and I need to keep them all streaming simultaneous, whether anybody is watching them or not.

I have noticed with the financial 1%, that it is difficult for them to fathom how regular folks live. After a while of being rich, they tend to assume that all people live the way they do. They will say things in conversation like: “I don’t understand why you are going camping for your family reunion. Why don’t you all just go on a cruise like a normal family?” Hopefully I will start to become that way with my elite internet service. For example, I already just assume that everyone watches ESPN3, Hulu, Netflix and orders new releases on Amazon Instant Video like I do, or at the very least make use of remote Slingbox at an undisclosed location. I question why the masses are still wasting their limited income on old-fashioned satellite, or worse—visiting that bacteria-infested Red Box. But, I recently tried to watch a BYU game on ESPN3 at a relative’s house in Salt Lake City using my remote access account, and it was an absolute nightmare—not even worth watching over their 4Mb internet connection. The resolution and quality adjusts to your internet speed, and this was so pixilated that I could barely make out the opposing teams colors. I am used to watching ESPN3 on the Xbox at home in full HD, with no buffering, and a crystal-clear picture even better than HD satellite, because they use more compression in their digital feed than our direct internet feed does.

I am probably never going to be in the financial 1%. In fact, I suspect  I don’t even know anybody who is part of that 1%. But, I am finding it’s not easy being part of any kind of 1%, and I’m beginning to feel a slight empathy for them because of our shared experience. There’s the taunts, the derision from co-workers, the protests and the whining from regular folks complaining about their lesser service, the threat of government redistribution of bandwidth hanging over our heads, and the boredom of having unlimited resources at your fingertips. I can’t even enjoy the mobile data on my cell phone anymore—it is ruined forever for me. How could I ever go back from 100Mb? I will never be able to move into a house without fiber again. My options for relocating are going to be extremely limited from now on. Sometimes I just miss the old fashioned phone—it is tiresome having to dress up for video-conferencing all the time. I’m trying to be a good representative of our elite super-broadband caste, but I don’t play games; I don’t look at porn; I don’t download or upload anything illegal. I don’t even Bit Torrent. I wonder what the proletariat would do with 100Mb? Even though it means I will just be one of the masses again, we are going to have to give 100 Mb to all of them someday. Hopefully by then I will have 1 Gig speeds.

Eagle Mountain Fiber Construction Plan Update

We held a construction meeting yesterday to plan the fiber build to the remaining Eagle Mountain subdivisions that are still on copper lines. This year we will continue  upgrading  Eagle Point, and this winter, begin construction in Mount Airey—replacing the old copper plant with brand new fiber optic cable direct to each home.

We know that those of you still on copper in other areas are anxious to know how soon we will be bringing fiber to your neighborhood. The good news I have been authorized to share is that by the end of 2015, we plan to have the entire southern part of the city totally upgraded to fiber. We also laid out a 7-year plan to build fiber to every remaining home in the city.

This is obviously going to be an enormous project, requiring millions of investment dollars, but we feel that each person in Eagle Mountain deserves fiber to the home, despite the current federal government’s objections to remote areas having better networks than the larger urban centers. This is our community, and we are committed to ensuring the economic vibrancy of Eagle Mountain.

Directcom fiber optic cable splicers, Rod and Lani, with our fiber-splicing trailer.

The time is coming when there will be large economic opportunity gap between those who have fiber optic cable to their homes, and those without. We want you to be on the right side of that gap—the up side, the fiber haves.  Having access to unlimited broadband is the future to economic development and personal educational opportunity, and someday each home that wants to be part of the global information economy will probably require minimum speeds of 100 Mbps. Fiber is essential. Fiber is the future.

This build will be unprecedented along the Wasatch Front, especially since all public utilities are required to be buried in Eagle Mountain, so bringing fiber to every last home will require thousands of underground bores. We hope you will be patient as we roll out this plan and ensure that Eagle Mountain will always have the premier fiber broadband network in Utah.

Directcom construction crew with new reflective jackets so they won't be run over by any jogging strollers in Eagle Mountain.

Directcom construction crew, outfitted with new reflective jackets so they won’t be run over by any jogging strollers in Eagle Mountain.

What We Did in 2011

2011- Although this year was one of increased uncertainty for the rural telecommunications industry, with the FCC and federal administration threatening to cut major funding sources for rural areas under the guise of the national broadband plan, Direct Communications as a company made some important strides forward to strengthen our company, get to know our customers better, improve our products and offerings, focus on our core business, improve our competitive position in the markets we serve, and acquire new customers and revenue sources.

Overall, 2011 was a very good year. Our employees and customers should feel satisfied that we made a real difference to our communities, and improved the quality of life in both Idaho and Utah during 2011. That is what makes even us in marketing sleep well at night. We spent the year expanding our fiber network to the vital institutions that serve your rural areas, like schools, hospitals, city, county and government buildings, doctors offices, libraries, small and large businesses, and of course, homes.

We were excited to upgrade to a new Metaswitch IP switch in our Idaho exchanges at the beginning of 2011. Direct Communications was the first telephone company in Idaho to implement a digital switch several years ago, and this new central switch replacement was another pioneering step for rural telecommunications in Idaho. The old digital switch was about the size of an average living room. The new switch is about the size of a small refrigerator. A major difference between the new one and the old switch, besides the size, is that this new switch was developed to take advantage of all the newest computer and internet advancements, especially in its ability to use IP protocol, to talk to modern electronic devices, like IP phones, computers, routers etc., and work on a fiber-optic network.

In Eagle Mountain, the year began with some great publicity as Direct Communications was awarded the 2010 Best Business of the Year by the Lehi Area Chamber of Commerce. https://blog.directcom.com/2011/01/19/direct-communications-awarded-2010-best-business-of-the-year/

After months of work, Direct Communications was able to open the doors to their new building on Campus Drive in Eagle Mountain in February, 2011.  Our grand opening was held in June, along with the ribbon cutting of the Eagle Mountain City business incubator program. The building has 8 “pods”, or office spaces, approximately 2500 square feet each.  Direct Communications houses four of the pods, Beyond Limits Physical Therapy occupies one pod, and the Eagle Mountain City incubator program has the remaining three pods.  After working in two separate areas for several years, Direct Communications was excited to have all of their employees at the same location. This new building signified an important coming-of-age for DCCV, which began as a start-up in the back of the fire station in 2006, and employees who remember all sharing a single bathroom and welcoming potential customers into the reception desk/storage area/stairwell, now had their own offices with hardwood trim—an unimaginable prospect 5 years ago. For more about the building see https://blog.directcom.com/2011/10/06/opening-ceremony-ribbon-cutting-for-new-direct-communications-building-in-eagle-mountain/

We began the year with a couple of new marketing initiatives to launch our new brand position and tagline of “faster streaming broadband” and started by giving away a year-long subscription to Netflix streaming to all new customers in January.  In February we gave away a Roku streaming media player to all new customers. In June, to coincide with Pony Express Days, we gave away a Wii to new customers, which enjoyed about the same success as the Xbox promotion the previous year. All of these device promotions were designed to migrate customers towards using streaming video as their primary entertainment source, because that not only increases the value of our service from a commodity to a premium product, but also, once they become dependent on their internet for video entertainment purposes, they are less likely to leave us for a wireless competitor. We conducted a couple of customer survey during the year, and found that 66% of our customers said they now use online streaming of video as their primary entertainment source.

Also during June, we announced new broadband speeds for all customers, with our basic speed starting at 8Mb, and our fastest speed on offer at 50Mb. This was designed around our main wireless competitors offerings, which had 7Mb as their top speed. Of course, by the end of the year they had also reacted and changed their packages to advertise 10Mb and 15Mb speeds.

After Pony Express Days we cut back on advertising until December, when we rolled out a Kindle Fire as a Christmas promotion, which emphasized making the internet fun—since the new Kindle could stream video, download apps, and play games. The Kindle promotion ended up being our most successful marketing campaign of 2011.

However, 2011 was an interesting year for marketing with the maturing of social media, which for the first time played an important part of our integrated marketing, and opened up a new target media market for us, since we could now target internet customers living only in Eagle Mountain and we began spending a significant portion of our advertising budget on facebook ads.

We began the year by splitting our facebook page into two separate pages for Idaho and Utah, to make it more relevant to each market. Acquiring fans was a slow process at the beginning, until we learned the only sure way to entice more customers to our page was with online promotions for facebook fans.  By the end of the year we had over 500 customers on our Eagle Mountain facebook page. See  https://blog.directcom.com/2011/06/14/first-winner-of-directcom-monthly-facebook-fan-contest/

Navigating social media has been a learning experience for us, and we have had to learn to take the good with the bad, as dissatisfied customers also like to use our page as a soapbox, but overall it has been a positive experience for both the company and our customers, and we actually implemented a lot of good suggestions made by customers on our page through our interactions this year.

We presented on the subject of social media at the annual Utah Rural Telephone Association meeting in St George.

Direct Communications Cedar Valley’s own Brenda Caldwell was named Utah Valley’s Raddest Receptionist by Utah Valley BusinessQ Magazine, and Brenda was featured in the Fall 2011 issue. https://blog.directcom.com/2011/09/29/directcoms-brenda-caldwell-named-utah-valleys-raddest-receptionist/

Probably the most significant change during 2011 was the sale of our wireless internet business to Digis, after being one of the first companies in southeast Idaho to offer wireless internet over 10 years ago. We made this decision primarily so that we could focus on our core business of growing our fiber optic network in Idaho and developing our wired internet products, including our cable and DSL technologies. The money from the sale would be reinvested into developing the products where we have a real competitive advantage. Read more about this move at: https://blog.directcom.com/2011/10/13/sale-of-wireless-internet-assets-to-digis/

Immediately after the sale of our wireless business, we launched the ESPN3 broadband channel for our high-speed customers in Idaho. 2011 turned out to be a great year to offer ESPN3, because BYU football, which many of our customers follow, went independent largely on an ESPN broadcasting contract, and so most of their games were streamed online on ESPN3 this year.

We were also kept very busy working with the three major national mobile phone providers to construct and deliver fiber optic service to most of the cell phone towers in the area, so that they could offer more data to their customers, and we also now wholesale broadband service to most of our competitors in the area. Without an extensive fiber optic network, our rural economy in Idaho would not be able to function in this information age. As our tagline claims, we are the future of broadband technology in the rural areas we serve.

Opening Ceremony & Ribbon Cutting for New Direct Communications Building in Eagle Mountain

 

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After months of hard work, Direct Communications was able to open the doors to their new building on Campus Drive in Eagle Mountain in February, 2011.  Our grand opening was held in June, along with the ribbon cutting of the Eagle Mountain City business incubator program.

In attendance were board members of the Lehi Chamber of Commerce, Eagle Mountain City Economic Development officials, the Mayor and the new business incubator tenants who will be starting up businesses as part of the partner program between the City and Directcom to encourage the growth of local businesses in Eagle Mountain

The building has 8 “pods”, or office spaces, approximately 2500 square feet each.  Direct Communications houses four of the pods, Beyond Limits Physical Therapy occupies one pod, and the Eagle Mountain City incubator program has the remaining three pods.  After working in two separate areas for several years, Direct Communications was excited to have all of their employees at the same location.

The private-public partnership between Direct Communications and Eagle Mountain City to create the incubator program is unlike any other project in the nation.  Mayor Heather Jackson called it “complete and utter innovation.  We have figured out our destiny, and we are opening our arms and inviting everyone here.”  The program allows participants to lease office space for three years, at no cost during the first year.  Business are given phone service and free internet services from Direct Communcations , along with a reception area, conference room, copy and fax equipment, av equipment, a break room, and janitorial services.  “We help startups with the hopes that they will move into our City,” said Ifo Pili, Eagle Mountain City Economic Development Director.

Direct Communications is proud of the hard work and dedication they give to their customers.  As Diane Bradshaw, Administrator for Direct Communications said, “having a new, professional building gives us the opportunity to show the customer we are dedicated to Eagle Mountain and are invested in our community.  Customers love coming in to pay their bill and check out our new facility and our employees love coming to work everyday to our beautiful offices.  Direct Communications is here to stay!”

Direct Communications awarded 2010 Best Business of the Year

Direct Communications was awarded the 2010 Best Business of the Year by the Lehi Area Chamber of Commerce.

The Lehi Area Chamber of Commerce awarded top businesses in the community at the annual awards luncheon on January 11, 2011.

Best Business of the Year 2010 went to Direct Communications, a phone and internet provider in Eagle Mountain.  Diane Bradshaw, office manager for Direct Communications in Eagle Mountain, accepted the award for the company and shared some of the projects that the company has spearheaded in 2010 with local schools and organizations. Direct Communications has partnered with Eagle Mountain City, Lehi Area Chamber and the Eagle Mountain City Board for Economic Development to start a business incubator program that will launch in next few months.

Leonard May, President, Diane Bradshaw, office manager, and Brigham Griffin, Marketing Director with 2010 Business of Year Award.

Kip Wilson, general manager for Direct Communications, stated: “We appreciate the work of the Chamber, and really commend Diane for her efforts in the community. We will continue to do whatever we can do to encourage the growth of local business in and around Eagle Mountain because we want a strong local economy that creates more opportunities for all of us.”

Brigham Griffin, marketing director said: “I think it’s significant that a business from Eagle Mountain was recognized this year, and everybody in Eagle Mountain should feel proud about this award. What this means is that local business in Eagle Mountain has come of age, residents of Eagle Mountain are supporting local businesses, and we had a great year of growth in 2010 because our customers were turning to their local broadband provider for their needs. So, thank-you to all our customers in Eagle Mountain for your support, and we will strive to live up to this award.”

Diane Bradshaw, office manager for Direct Communications in Eagle Mountain, accepted the award for the company.

The Lehi Area Chamber of Commerce serves Lehi, Eagle Mountain, Saratoga Springs and the surrounding communities.

Read news coverage of the event:

http://m.heraldextra.com/mobile/business/article_3ac19d6d-d68f-5bc0-9c15-a1afcca43de4.html

http://www.lehiareachamber.org/articles.php?id=75

For more Information contact.

Eagle Mountain Economic Development Director Ifo Pili, Diane Bradshaw of Direct Communications, Eagle Mountain Mayor Heather Jackson

Donna Milakovic

Lehi Area Chamber of Commerce

PO Box 154

Lehi UT 84043

801-836-0836

lehichamber@gmail.com

www.lehiareachamber.org

ESPN3.com Now Available to Direct Communications’ Broadband Customers in Eagle Mountain.

ESPN3.com. Your Favorite Sports. Live. Online.

 Direct Communications is pleased to announce that our customers in Eagle Mountain now have access to ESPN3.com.

ESPN3.com Means More College Basketball

Direct Communications is the only Internet Provider in Eagle Mountain that gives you access to this fantastic online sports network. Plus, if you are a Direct Communications Broadband customer, ESPN3.com is now available on Xbox LIVE!

ESPN3.com is a broadband network for live sports programming that harnesses the quality that ESPN has built through its TV networks. ESPN3.com delivers more than 3,500 live online events a year from your favorite sports through a rich, interactive, and easy-to-use experience. Features of the website include the ability to watch multiple games simultaneously, real-time stats and scoreboards, live chat for interacting with friends and other fans, and much more!

Direct Communications is the fastest, most reliable, high-speed internet connection in Eagle Mountain. Our fiber optic network allows you to enjoy speeds up to 20Mb, so you can watch streaming video the way it was meant to be viewed. No throttling and no monthly usage caps means you can enjoy unlimited, high-quality, online viewing.

To watch ESPN3 go to our homepage at http://www.directcom.com/eaglemtn/ and click on the ESPN3 logo.

New features and functionality updates at launch:

New Viewing Modes – Multiple options to watch live events, including picture-in-picture and split screens;

New Scoreboard Module – Up-to-the-minute scores from hundreds of sports leagues from around the world;

Stats – In-depth event stats that allow fans to track the event they’re watching;

Chat – Interact with other fans watching the game;

Enhanced Schedule – Users will be able to find a specific event via improved navigation;

Social Networking Tools –Update your Facebook and Twitter status.

A Key Plays feature where users will be able to jump to key scoring plays and pivotal moments at any time during the game.

Network Description:
Watch more than 3,500 live sports events a year including college basketball, college football, MLB, NBA, PGA and tennis championships

  • Customize your viewing experience with a selection of features
  • Select from a menu of live or recently completed games and events
  • Watch up to 4 LIVE games all at the same time with a variety of viewing modes
  • Ability to CHAT LIVE with your friend in the Chat room
  • Live scores and an analysis
  • With your High Speed Internet connection, log onto ESPN3.com away from home with Remote Access

ESPN3.com Programming:

• Tennis

                – Coverage of all 4 Grand Slam events (Australian Open, French Open, Wimbledon, US Open)

                – Over 1600 live hours of Grand Slam tennis including simultaneous streams of outer-court coverage

 Golf

                – The Masters: First and Second Round coverage in addition to the Par 3 Contest

                – US Open: First and Second Rounds in addition to specific Par 3 hole coverage

                – Open Championship: All 4 Rounds in addition to specific Par 3 hole coverage

 CWS

                – Up to 37 games of the NCAA Baseball Championship including all games from the College World Series in Omaha.

• MLB

                – 76 total games (Monday/Wednesday/Sunday) in addition to the Home Run Derby, All-Star Celebrity Softball game, MLB Futures All-Star game & World Series Championship Parade

• NBA Playoffs

                – Up to 27 NBA Playoff games including First Round & Conference Semifinal action as well as all games from the Conference Finals (each year rotates between Eastern & Western Conference Finals)

• Soccer

                – Over 650 soccer games per year

                – Coverage from major leagues/tournaments including the FIFA tournaments, US Soccer, Italian Serie A, Portuguese Liga, Italian Cup, German Bundesliga, Spanish La Liga, Dutch League, German Cup, MLS and NCAA

• College Basketball

                – Over 1000 men’s and women’s basketball games per year including over 170 Championship Week games

                – Approx 10-15 exclusive games per year

                – Coverage of all major conferences

• College Football

                – Over 350 games per year including over 20 Bowl games

                – 40 exclusive games this season

                – Coverage from all BCS conferences

Please note:

Offer available to broadband customers in Direct Communications’ phone exchange in Eagle Mountain only. Broadband Installation is free with a 1-year commitment. Listed speeds are approximate and may vary depending on line conditions. You will be  authorized to  receive “up to” listed download and upload speeds. You must have fiber-to-the-home to receive 20Mb speeds. If you are on copper, 12Mb is the current top speed. Read the full DSL terms of use online at http://www.emcity.net

Direct Communications can take any action to protect our network, our rights and interests. We reserve the right to cancel or change service plan offerings at anytime without notification to subscribers. HD video quality where available from media content provider and dependent on line conditions and speed.

ESPN3.com interface may differ from image shown. All online media content sold separately. See http://espn.go.com/espn3/index# for for details about ESPN3.com service and Terms of Use. Broadband internet required. Directcom is not responsible for support or troubleshooting of ESPN3.com.  All warranties and technical support are through ESPN. May require extra hardware to install. You will need an Xbox LIVE Gold Subscription to access ESPN3 through Xbox live.

Direct Communications Supports Eagle Mountain’s FC Blaze

Direct Communications provided a donation this month to the FC Blaze, Eagle Mountain’s local competitive soccer team, as part of their commitment to giving back to the local community and supporting growth opportunities for youth in Eagle Mountain.

fc blaze logo

fc blaze

Branden Reall, President of FC Blaze, said:

“On behalf of the FC Blaze Competitive Soccer Club in Eagle Mountain I would like to thank Direct Communications for your very generous sponsorship. Your commitment to helping the FC Blaze in our community is sincerely appreciated.

Each year the FC Blaze continues to grow. Through the program, we have seen more young players grow and we have enjoyed good success in the past year.  The goal of the FC Blaze is to continue to make a difference in the community and lives of its players. With the help of donations from supporters such as you we will continue to see improvements.  We will continue to update you as our season progresses.

Thanks again for your generous support.”

Kip Wilson, General Manager of Direct Communications has stated on several occasions that the company is absolutely committed to improving life in Eagle Mountain, and that means supporting the local institutions that are going to help develop the community.

The FC Blaze soccer club was established for the specific purpose of creating a local competitive soccer program whose goals are to instill good character, self esteem, good sportsmanship, and strong physical abilities.   Their intent is to complement the communities and surrounding schools by providing additional levels of competition. For more information on competition soccer, the club, and other information, please visit http://www.fcblaze.org/

FC Blaze from Eagle Mountain U12 Team

FC Blaze from Eagle Mountain U12 Competition Team

Direct Communications supports Eagle Mountain Schools

Direct Communications supports Eagle Mountain Schools   

Donation to Ranches academy in Ealge Mountain

Donation to Ranches academy in Ealge Mountain

Eagle Mountain, Utah (Thursday, September 23, 2010)

Direct Communications, Eagle Mountain’s local internet service provider, donated a generous amount to each of the local schools in Eagle Mountain this month, to show their commitment to education in Eagle Mountain.

Eagle Valley Elementary, Hidden Hollow Elementary, Pony Express Elementary, Ranches Academy, Vista Heights, Rockwell Charter High School and Westlake High School each received an undisclosed amount from Direct Communications during the month of September.

Kip Wilson, general manager for Direct Communications, said: “We are absolutely committed to improving life in Eagle Mountain and that means supporting the local institutions that are going to help develop the community. People care about education here, so donating to the schools will hopefully demonstrate our dedication to the top community priorities, including youth development and the success of Eagle Mountain.

A significant portion of the donation to the High School will be channeled to Westlake football. Jason Walker, Head Football Coach for Westlake High School stated: “This donation from Direct Communications is a huge help to our athletics program here at Westlake High School.  It will help to ensure that we have safe, quality equipment for our student-athletes, to help them practice and compete at the highest level possible.  We also use a portion of the donation to pay for after-school tutors to help our student-athletes succeed in the classroom, as well as on the field.  We could not provide such a positive experience for our student-athletes without the help of generous donors like Direct Communications.

Diane Bradshaw, Direct Communications office manager for Eagle Mountain presents donation to Michael O'Connor, Athletic Director of Westlake High School.

Diane Bradshaw, Direct Communications office manager for Eagle Mountain presents donation to Michael O’Connor, Athletic Director of Westlake High School.

Further, as part of their donation, a portion of the funds will be set aside to help fund an Athletics Department Scholarship to help students who might not otherwise be able to attend college.  Direct Communications donation is the catalyst of what we hope to be a tremendous help to students now and in the future.”

Direct Communications has a long history of partnering with local school districts, especially in remote rural areas. In many rural towns in Idaho, Direct Communications was instrumental in bringing the first high-speed internet access to rural school districts. Brigham Griffin, Marketing Director for Direct Communications, explained: “Education and high-speed internet go hand-in-hand. So, as a broadband provider, supporting education is a good fit for us. Studies show that students without internet access at home are falling behind the curve today. Not only is the education market thirsty for better broadband access to improve educational opportunities for their students, but we also find that the more educated people are, the more likely they are to subscribe to our higher speed internet services. We want our schools to be strong, because that makes our communities strong and keeps our company healthy.”

Principal Keith Conley of Eagle Valley Elementary School said: “Thank you for this wonderful donation. This kind of support is so greatly appreciated. When businesses and good people donate to our school, we are able to do things for our students and staff that otherwise could not happen. We will use this donation to help fund our after-school programs. At Eagle Valley Elementary, we sponsor several after school programs to provide a wide array of activities. Among these programs, we offer Knowledge Bowl, Geography Bee, Japanese & Spanish Language Culture, Choir/Drama, Reading Remediation, Math Meet, Student Council and Family Night. Teachers advise these activities and parents volunteer as well. We provide very modest stipends and help to purchase items for the students.

This marvelous donation will go a long way in helping us to continue our tradition of providing meaningful and fun activities for our students and community. Our students, staff and community express gratitude to Direct Communications and Diane Bradshaw, for helping the Eagles at Eagle Valley Elementary School.”

Diane Bradshaw of Direct Communications presents a donation to Eagle Valley Elementary in Eagle Mountain, Utah.

Diane Bradshaw of Direct Communications presents a donation to Eagle Valley Elementary in Eagle Mountain, Utah.

Diane Bradshaw, local Direct Communications office manager for Eagle Mountain, is also involved in the Utah Scholars Program, and regularly gives presentations throughout the Alpine School District.  “As a parent I wanted to find a way to help support our local schools, as well as improve our business profile. People need to know that we are heavily invested in Eagle Mountain—we are invested in the children and invested in the community. One way we can give back meaningfully is to get involved in the schools.”

Bradshaw can be found each quarter at Westlake High School, giving away prizes to recognize students for academic achievement.

It is hard to miss the signs of Direct Communications involvement around the sports fields at Westlake High School, especially the 40-foot banner facing the football field, touting the relationship between the Thunder and the local broadband company. For example, at the homecoming football game, Direct Communications will be giving away prizes to the crowd, including an Xbox. Walker said again: “Our sincerest thanks to Direct Communications for their generosity and investment in our students.  We appreciate their support and look forward to working with them in the future.”

For more information contact Direct Communications at 801 789 2800 or visit www.directcom.com/eaglemtn

Directcom donated to Rockwell Charter High

Directcom donates to Rockwell Charter High in Eagle Mountain. Donation to Hidden Hollow Elementary