Digital Cable TV Upgrade Information

Get ready for digital quality

Get ready for digital quality

We are excited to announce that the Direct Communications Cable TV signal was upgraded at the end of 2014 from analog to full digital. This project was completed on November 4th.

What does this mean for you? If you have a digital TV, this transition should be seamless and you can immediately begin enjoying your higher quality digital content. If you have an older analog TV, you will need a set top box to convert the digital signal or upgrade to a digital TV. This article will give information to help you determine whether your TV is ready for digital.

With a digital signal, you will experience a clearer, higher quality image with less interference, so get ready to say goodbye to “snow” or “static.”We are committed to providing quality services to our rural areas and truly appreciate you choosing Direct Communications for your services. Please read carefully through this information, and call us if you have any more questions about whether your TV is ready for digital.



To provide improved picture quality, increase bandwidth capacity and comply with federal mandates, Direct Communication is converting our cable TV signal from analog to digital in two Phases beginning at midnight, October 21.
Phase I:  October 21 at Midnight

  • Channels 26-84 will be broadcast digitally.
  • Analog transmissions of Channels 56-84 will cease.
  • Analog Channels 26-55 will continue to broadcast even though being transmitted digitally as well.  Customers will see duplicate channels until Phase II.

Phase II:

  • Analog transmissions of Channels 26-55 will cease.
  • Head end (tranmitting equipment) will be moved to a new building.

  • 2005:  The Digital Transition Act of 2005 mandated analog transmissions cease by 2/17/09.
  • 2/11/09:  Obama signed legislation extending the conversion from analog to digital for major broadcaster to 6/12/09.
  • 6/12/09:  Major broadcasters (defined as “full-power stations”) converted to digital signals.
  • 9/1/2015:  Smaller broadcasters (defined as “low-power stations”) and rural transporters like Direct Communications have had several deadlines to move to digital transmissions that have been pushed back repeatedly since 2010.  However, the FCC and US government have set a hard deadline of 9/1/2015 to cease analog transmissions.

  • Pre-2004 TVs will be analog.
  • TVs shipped from the manufacturer after March 1, 2007 had to be digital
  • TVs sold after 5/25/07 were required to be digital or have a warning label indicating if they were analog.

Frequently Asked Questions

Question Answer
Why are we changing to digital? To provide improved picture quality, increase bandwidth capacity and comply with federal mandates, Direct Communication is converting our cable TV signal from analog to digital in two Phases beginning at midnight, October 21.
Phase I:  October 21 at Midnight

  • Channels 26-84 will be broadcast digitally.
  • Analog transmissions of Channels 56-84 will cease.
  • Analog Channels 26-55 will continue to broadcast even though also being transmitted digitally as well.  Customers will see duplicate channels until Phase II for these channels.

Phase II:

  • Analog transmissions of Channels 26-55 will cease.
  • Head end (tranmitting equipment) will be moved to a new building.
How will the customer be affected in Phase I?
  1. Digital TV customers will only have to auto-program their TVs through the TV’s menu to pick up the new digital channels.
  2. Analog TV customers will lose channels 56-84.  These customers will need to upgrade to a digital TV or get a set-top box (converter) which will convert the digital signal to analog.
How will EXISITNG analog TV customers get the new digital content if they don’t want to buy a digital TV?
  1. Direct Communications will provide up to two set top boxes per account at no charge.
  2. Bulk accounts will be handled on an individual basis by our business sales representative, Daniel Parrish.
How will NEW analog TV customers get the new digital content if they don’t want to buy a digital TV?
  1. The customer can purchase a set-top box on their own.
  2. The customer can include a TIVO with their services for a monthly charge that will act as a converter.
  3. Direct Communications will provide a set-top box (converter) for $6.95/month.
How can a customer determine if their TV is analog or digital?
  1. Pre-2004 TVs will be analog.
  2. TVs purchased after 5/25/07 will most likely be digital but the customer should verify this.
  3. The customer can check the owners manual.
  4. The ID tag or serial number plate located on the back or side of the TV may indicate analog or digital.
    • Any of the following means the TV is digital:
      • DTV
      • HDTV
      • ATSC
      • Digital Tuner
      • Integrated Digital Tuner
      • Digital Tuner Built In
      • HDMI (digital interface)
  5. Visit the manufacturer’s website for the TV make and model listed on the serial number plate.
What advantages does digital have over analog?
  1. Clearer, higher quality image.
  2. Less interference such as “snow” or static”.
  3. The signal takes up less bandwidth making the signal more reliable.
Can the customer elect to keep the analog signal? No.  The analog transmission will cease and be replaced by the digital signal.   We are excited about this conversion which will improve the customer experience with our service.
How does a customer get a set-top box? At the request of the customer, the Customer Experience Rep will put their name on a project spreadsheet by city.  The technician assigned to their area will contact them to install the set-top box.  Installations will be in made in the order the requests are received.
Existing customers may receive two (2) set-top boxes at no cost.  Additional set-top boxes may be purchased at their local electronic stores.
If I have a TiVo, will I automatically be digital-ready? Recently installed TiVos are digitally compatible. However, older TiVos may need to have an M-card installed in order to receive the digital signal.

Customers who need an M-card have been identified and will be contacted by Direct Communications to schedule this installation.

What will happen with the free digital (bonus) channels 100-195? These channels are digital versions of the current analog channels.  When the analog channels are turned off, these digital versions will be moved up in the channel line up to replace them.  They will be broadcast in all areas without interuptions.
How will this digital conversion affect the Digital Plus package? The Digital Plus package line-up (Channels 309-491) will not change.  These channels will not become available through the conversion in the basic or expanded packages unless they are already part of those packages.  These channels are available only through subscribing to the Digital Plus package.



digital TV 1 digital TV 3 not digital TV 4

Here is the new channel line-up. Although you will continue to see duplicates of analog channels 2-23, rather watch the digital versions of these channels, which will be in HD Digital quality. (For example, instead of watching channel 5 (KSL NBC), tune to channel 5.1 (KSL NBC HD) for a better viewing experience.
Basic Analog Cable Line Up
Channel Station Call Letters Type
2 RFD-TV RFDTV Public Interest
7 Quality Value Convenience QVC Shopping
13 FOX 13 FOX13 Local
16 WGN Superstation (Chicago) WGN  Local Super
17 The Weather Channel TWC Weather
18 Fox News Fox News News info
19 CNN CNN News info
20 Discovery Channel  Discovery Educational & Learning
21 Learning Channel TLC Educational & Learning
22 Lifetime Lifetime Family
23 Travel Channel Travel Travel
Digital Expanded Cable Line Up
2.2 RFD TV 24.1 ESPN U HD 64.1 NBC Sports HD
3.11 KIDK-CBS HD 25.1 ESPN News HD 65.1 NFL Network HD
4.1 KTVX-ABC HD 26.1 ESPN HD 66.1 CBS Sprots HD
4.2 MeTv 27.1 ESPN 2 HD 67.1 Golf HD
4.3 Weather 28.2 ESPN Classic 68.1 FX HD
5.1 KSL-NBC HD 29.1 ROOT Sports HD 69.2 Spike
5.2 Cozi TV 30.1 TNT HD 70.1 Tru TV HD
5.3 Ksl Wx 31.1 TBS HD 71.2 BBC America
6.11 KPVI-NBC HD 32.1 A&E HD 72.1 Disney JR HD
6.12 Cozi TV 33.1 History HD 73.1 UP HD
7.1 QVC HD 34.2 Cartoon 74.2 OWN
7.11 KUED HD 35.2 Boomerrang 75.2 C-Span
7.12 KUED World 36.2 Family 76.2 HEADLINE
7.13 KUED  V-me 37.2 Disney 77.1 ION HD
8.11 KIFI-ABC HD 38.2 Nickeloden 95.2 CNBC
8.12 Telemondo 39.2 TV Land 96.2 MSNBC
8.13 CW 40.1 Gameshow HD 97.2 LOCAL
8.14 ABC News Now 41.1 DIY HD 98.2 CHAT TV
9.1 KPIX-Fox HD 42.1 HGTV HD 99.1 TV Guide HD
10.11 KISU-PBS HD 43.2 MTV 99.2 TV Guide
10.12 KISU Plus 44.2 GAC
10.13 KISU Create 45.2 VH-1
10.14 KISU World 46.2 CMT
11.1 KBYU-PBS HD 47.1 USA HD
11.3 KBYU Inter. 48.1 Syfy HD
12.1 KUWB-CW HD 49.2 E!
12.3 Retro TV 50.2 Comedy
13.1 KSTU-FOX HD 51.1 Food HD
13.2 Antenna TV 52.1 Bravo HD
14.1 KJZZ-IND HD 53.2 Animal
15.1 BYU TV HD 54.1 Nat Geo HD
16.1 WGN HD 55.2 Hallmark
17.2 Weather 56.2 WE
18.1 FOX NEWS HD 57.2 AMC
19.1 CNN HD 58.2 TCM
20.2 DISCOVERY 59.2 Movie Plex
21.2 TLC 60.1 Fox Movies HD
22.1 LIFETIME HD 61.1 FS1 HD
23.1 TRAVEL HD 62.2 Sportsman
63.1 Outdoor HD
Digital Expanded Cable Line Up (if Using Tivo/DVR/Digital Box)
102 RFD TV 140 Gameshow HD 177 ION HD
104 KTVX-ABC HD 142 HGTV HD 179 5.3 Wx
105 KSL-NBC HD 143 MTV 180 4.3 Wx
106 KPVI-NBC HD 144 GAC 181 4.2 MeTV
107 QVC HD 145 VH-1 182 13.2 Antenna TV
108 KIFI-ABC HD 146 CMT 183 5.2 Cozi TV
109 KFXP-FOX HD 147 USA HD 184 6.3 Cozi TV
110 KISU-PBS HD 148 Syfy HD 185 8.3 CW
111 KBYU-PBS HD 149 E! 186 Retro Tv
112 KUWB-CW HD 150 Comedy 187 8.2 Telemondo
113 KSTU-FOX HD 151 Food HD 188 7.3 KUED V-me
114 KJZZ-IND HD 152 Bravo HD 189 11.3 KYBU Inter.
115 BYU TV HD 153 Animal 190 10.2 KISU Plus
116 WGN HD 154 Nat Geo HD 191 10.3 KISU Create
117 Weather 155 Hallmark 192 10.4 KISU World
118 FOX NEWS HD 156 WE 193 7.2 KUED World
119 CNN HD 157 AMC 194 ABC News Now
121 TLC 159 Movie Plex 196 MSNBC
122 LIFETIME HD 160 Fox Movies HD 197 LOCAL
123 TRAVEL HD 161 FS1 HD 198 CHAT TV
124 ESPN U HD 162 Sportsman 199 TV Guide HD
125 ESPN News HD 163 Outdoor HD
126 ESPN HD 164 NBC Sports HD
127 ESPN 2 HD 165 NFL Network HD
128 ESPN Cassic 166 CBS Sprots HD
129 ROOT Sports HD 167 Golf HD
130 TNT HD 168 FX HD
131 TBS HD 169 Spike
132 A&E HD 170 Tru TV HD
133 History HD 171 BBC America
134 Cartoon 172 Disney JR HD
135 Boomerrang 173 UP HD
136 Family 174 OWN
137 Disney 175 C-Span
138 Nickeloden 176 HEADLINE
139 TV Land

Update on Rockland Fiber to the Home Construction Project

Plowing in conduit for fiber optic cable along Center street in Rockland

Plowing in conduit for fiber optic cable along Center street in Rockland

Fiber Optic Cable is coming to your home soon.

Updated September 17, 2014:  

Rockland Idaho – Matt Farr – Project Engineer: “We have completed installation to all of the homes in the southwest quadrant of town, and everybody along the highway south of town, up to Scott Hendrickson.

We also have about about 20 homes installed in the south east quadrant of town, primarily  the ones between Main Street and Pine on both sides of the alley. We are working on the remaining homes in that section of town.

We have also constructed fiber in the north east quadrant of town around the school, east from school and also around the entire bench area. Most of these have a drop cable installed to the house, but the fiber has not actually been spliced, so those homes are still connected via DSL until we cut them over to the new fiber.

Our construction crew is currently also working in the west quadrant of town, where we have about half of the homes in that area completed. (This is around the Spruce Street area, and down Willow Street. Later this fall will be going down Creamery Road and picking up all those homes. We hope by the end of the year to also complete  a fiber build out to the R-corner, and pick up a few more homes along the highway.

Our biggest challenge in upgrading our exchange area to fiber has actually been with the final installation of the new internet service inside the home. A lot of the older homes need new wiring inside and we have had to be creative in finding different routes to get through these homes to the routers and the computers, and just the general set up of the ONT and Wi-Fi in the home has been slow. We also had to bore under the Rock Creek several times  (six times already) in our construction, and we still have a couple more bores to do, so that’s always a bit of a challenge because we have to bore about 15 to 20 feet deep to make sure we’re under the riverbed.”

June 10, 2013-
Direct Communications crews completed burying the main conduit routes throughout the southwest quadrant of town. The southeast quadrant of the project includes 25 homes which will be  upgraded from existing copper plant to new fiber optic cable directly to the home.

Mid- June 2013, Direct Communications crews will start on the southeast quadrant of town, which is south of center street and east of main street. This part of the upgrade project will include 51 homes.

2013-rockland city fiber project

2013-rockland city fiber project, showing where new fiber lines will be buried, along with neighborhood handholds, and the drops to each home.

Directcom will be hosting an open house at their Rockland office on Tuesday July 9, from 5pm-7pm, to answer any questions customers may have about this fiber upgrade. Refreshments will be served.

Matt Farr, operations manager for Direct Communications, explained that this project would be rolled out in various phases. “The first task is to bury the main conduit 48″deep along the city streets, and place all the fiber handholds, which are kind of like manholes where all the fiber will converge for each neighborhood.  While one crew is laying the main grid, another crew will be plowing in the individual conduit drops to each home, and together this will take most of the summer.  This ripping or plowing process is designed to be very customer yard-friendly—we purchased a small maxi-sneaker that will just feed in a plastic conduit into a very thin trench, about 18″ deep, which is opened up by a blade. No reseeding of grass will even be necessary. The new drops to each home will follow the path of the existing copper wire in most cases. Sometime towards Fall the actual fiber optic cable will be blown into the underground plastic conduit, and the final fiber cable drop going to each home will need to be spliced back into the main cables going to each neighborhood node. After that, a new fiber electronics box will mounted inside of each home, which will convert the digital light signals sent over the fiber, into an Ethernet signal which can be read by home computers. We hope to start hooking up internet customers on their new fiber internet connections probably sometime during September.”

Here is a general summary of the project steps:

  1. Phase 1: Bury main conduit 48” deep along the city streets,
  2. Phase 2:  Place all the fiber hand holds (manholes where all the fiber will converge for each neighborhood.)
  3. Phase 3: Plow in individual conduit drops to each home. (½” plastic conduit into a thin trench, about 18” deep. The new drops to each home will follow the path of the existing copper wire in most cases.
  4. Phase 4: Blow fiber optic cable through the underground plastic conduit.
  5. Phase 5: Splice  final fiber cable drop going to each home back into the main cables going to each neighborhood node.
  6. Phase 6: Install new fiber electronics inside central office to feed homes.
  7. Phase 7: Mount new fiber NID (network interface device) on the outside of each home, near the old copper NID.
  8. Phase 8: Connect a new fiber ONT (optic network terminal), to be placed inside of each home, to outside fiber NID. This ONT will convert the digital light signals sent over the fiber, into an Ethernet signal which can be read by home computers.
Laying fiber conduit along Rockland center street

Laying fiber conduit along Rockland center street

Farr explained that there will actually be two new fiber boxes deployed to each home. On the outside of each home near the old copper NID (network interface device) the company would mount a  simple plastic box to act as a splitter, where the fiber from the street would meet a fiber to go inside the customer home. Inside the home, the company will provide a fiber ONT (optic network terminal) that will have a built in wireless router, in order to broadcast the high speed internet signal conveniently throughout the home, and customers could connect to the fiber directly via WiFi using their smartphones, tablets, or laptops, without needing to purchase an additional wireless router themselves. The ONT will also have two ports for phone service, and four ethernet ports, which a customer could use to directly wire any devices to the router. This ONT will need to be located close to a power receptacle inside, since it must be constantly powered for the electronics to function. The ONT does operate on a provided battery back-up, so that in the case of a power failure, phone and internet service will continue to function.

Farr wants to place the new ONT on the inside wall directly behind the existing copper NID if possible, so they can use the customers existing inside copper phone wiring for telephone service. On a fiber network, separate lines are required inside the home for the phone and internet service. Where necessary, because many older homes have inside telephone wiring that is not compatible with the new fiber equipment, Directcom techs may also need to run new CAT5 ethernet cable from the new fiber electronics box to a phone or ethernet jack inside the home, to make sure that customers will continue to receive both telephone and internet service. Customers may also have the option of paying a premium to have new CAT5 network cable run to various inside locations of their choice.

“We realize every home is going to present a different situation, with different wiring, so we will have to be flexible. Our end goal is to make sure the customer has an even better internet connection than they have currently on DSL.”

If you have any concerns or questions about this fiber project and how it will affect you, please call our main office at 208 548 2345.


A Message from Jeremy Smith:

Fiber Technology and Your Future

This summer you will see our crews working in your neighborhood. These are exciting times for our company and our customers.

We are now in the process of steadily upgrading older neighborhoods that were previously on copper, to fiber. Arbon is complete. During 2013 and 2014 we will be working on upgrading Rockland. We have a 5-year plan to convert all of our exchange areas from Bear Lake to Rockland to 100% fiber to the home, as long as the Federal government continues to support rural telecommunications. This is obviously going to be an enormous project, requiring millions in investment dollars, but we feel that each person in our rural exchange areas deserves fiber to the home.

This is our community too, and we are committed to ensuring the economic vibrancy of our rural towns. We at Direct Communications want to help provide a great quality of life for all of our customers. I see fiber optic cable as being non-negotiable to ensure the economic future of rural America, not just for our customers, but also for us to stay relevant as a communications provider. Some politicians in Washington feel that rural Americans don’t need as much speed as people in cities. I would argue that rural folks need high speed internet even more than their city counterparts because we are so remote, and fiber is the only way you can push a good, unlimited broadband signal out far enough to reach all of our customers. Having access to unlimited broadband is the future to economic development and personal educational opportunity in this global information economy.

Please be patient with us as we roll out this plan to bring you better broadband service.”

-Jeremy Smith -General Manager, Direct Communications

To find out more about why fiber will improve your internet service quality, see

Frequently asked questions: Fiber-To-The-Home Technology

How will a fiber connection improve my life?
Faster Speeds. Increased Reliability. Unlimited bandwidth. This is the most advanced method on the planet to deliver high-speed internet. Fiber is a great economic leveler for rural residents. Your home will have the same advanced connectivity as the most high-tech building in any major financial district in the world. Imagine a world where you can stream HD video to as many devices simultaneously as you want to without any buffering. Imagine a world where your internet service never goes down, and you never have to waste time calling tech support. This perfect connection can be yours with fiber optic cable. The fiber line running to your home from the main cable contains just a few strands of fiber, but those strands could theoretically carry all the information in the Western USA. We have the ability to provide up to 100MB per second to each home in the network. Fiber-optic cable carries an all-digital signal, and is better suited to today’s digital communication devices. Fiber optics are the future of communications, because both copper and wireless will eventually max out on the bandwidth people will require. Eventually, all media will be delivered as internet data. You will be ready for that future.

Do I need a modem with Fiber-to-the-home internet service?
No. Your fiber connection does not require a modem. Just plug your computer network cable directly into our optical network device, (ONT) mounted on the outside of your home, and you will be instantly connected directly to our network via pure ethernet.
50 Mb internet

Does my home need to be wired differently to take advantage of fiber-to-the-home?
The new fiber ONT separates the phone and internet signal, so they will need to travel over separate wires inside your home. We will run a new Cat5 cable into your home and install our service to one phone jack and one ethernet jack at a convenient location inside your home, so that you can hook up your phone, and computer or router.

Is a fiber network more expensive to build than copper? 
The price of fiber optic cable is now comparable to copper. The real expense with fiber is in the advanced electronics. The ONT (optical network device) that fits onto the outside of the home, is very expensive, because it’s a far more sophisticated system than the old copper devices. However, there is less maintenance required on a fiber network than copper, so over the years, it will save us, and our customers, a lot of money.

Will I be charged for the installation of fiber to my home?
No. We cover the full cost of the construction of the fiber and installing the new equipment on your home to connect the fiber. We will also waive the final service installation fee when it comes time for you to hook up your computer to our broadband service, with a 1-year commitment.

How is fiber optic cable installed? 
First, we bore, or plow in plastic conduit underground, which is a good method because it has very little environmental impact. We then blow the fiber optic cable through the conduit using compressed air moving at very high speeds. The high-velocity air flow causes the cable to float, and that way we can feed it through very easily. Where the fiber needs to be spliced to serve homes, we put in handholds, or buried manholes with loops of fiber, where we can branch off and pick up those new homes in the future.

Why a buried fiber network?
Buried networks are all about Reliability, Reliability, Reliability! You can count on your fiber conenction to work, from fire, to blizzard, to windstorm. Directcom’s fiber network is 100% buried—no wireless backhauls or downed lines to worry about. In the recent wildfires that damaged or wiped out many other providers communications lines in Idaho, Direct Communications was unaffected since all of our fiber network is safely buried.

Will Fiber increase the Value of my home?
Fiber to the home could increase the value of your home by as much as $5,000, according to the Fiber-to-the-Home Council. Our investment in your home means more money in your pocket. More importantly, fiber to your home means a higher quality of life for you in this digital information age, where so much of what we do to enrich our lives has moved online. More internet speed means more fun.
Fiber will also naturally lead to more economic development in your areas due to the advanced technology and internet commerce opportunities available in the area. This is especially important in rural areas, where a gap has traditionally existed in diverse economic opportunities—but in our new information economy—fiber puts us all on the same footing.
fiber means more speed

Will fiber increase my monthly rate?
No. Your fiber upgrade will not increase your Internet or telephone rates, unless a customer chooses to upgrade their features or speed.

Will new equipment be installed at my home?
Yes. The old Network Interface Device (NID) you currently have will be replaced by a slightly larger Optical Network Terminal (ONT). The ONT coverts the optical signal to ethernet. This unit will also contain the power supply and battery back up for the electronics. The ONT requires electricity. Since fiber cannot carry an electric power charge like copper used to, a battery back-up is required to power your phone service in the event of a general power outage. This battery is designed to last for 8 or more hours, depending on phone usage. Typically, the electronics use .001 kwh per month.

Will getting fiber to my home disturb my yard or property?
Though we may sometimes be required to dig across your yard to bury a new fiber line, our goal is to treat your property as if it were our own. Often, we will have buried conduit already in place. We will be always strive to promptly restore your property to a condition as close to original as possible. We will typically follow the path of existing copper lines during the upgrade. However, homeowners should also understand that your lot came with legal easements registered to each home, for power, water and communications, and anything planted or built over these easements will always be in danger of being disturbed or removed by any public utility companies. Remember to always call Digline at 811 before you dig.

What should I expect during the upgrade?
Although we began several years ago laying the necessary main conduit to each neighborhood, this last phase involves placing fiber or conduit all the way to your home. We will be making our way door to door to do a site survey and to let you know when your fiber connection is ready for service. When everything is in place, we will need to schedule an appointment with you for the final hookup to the network inside your home. We will need an adult present at that time.

Viacom Negotiation Update

Update: 4/2/2014

Lenexa, KS and New York, NY – April 1, 2014 – The National Cable Television Cooperative (NCTC) and Viacom reached an agreement to renew carriage of Viacom’s media networks by NCTC’s more than 800 member companies. Terms of the agreement were not disclosed.
Judy Meyka, NCTC Executive Vice President of Programming, said: “Viacom is and remains one of NCTC’s largest content providers and we are pleased to have reached an agreement that will provide opportunities for our members to distribute their content over multiple platforms.”
“We’re grateful to have reached an agreement with NCTC that will allow millions of viewers nationwide to continue to enjoy our programming,” said Denise Denson, Executive Vice President, Content Distribution and Marketing, Viacom. “We commend NCTC for collaborating with Viacom to reach a fair deal that puts viewers first.”
About the National Cable Television Cooperative
The National Cable Television Cooperative, Inc. (NCTC) is a Kansas not‐for‐profit corporation that operates as a programming and hardware purchasing organization for its member companies who own and operate cable systems throughout the U.S. and its territories. NCTC seeks to maximize current and future opportunities to ensure the profitability, competitive stature and long term sustainability of its member companies.

Original Post 3/27/2014:

Multinational entertainment company Viacom, which is the parent owner of networks:  BET, Comedy Central, Spike, TV Land, CMT, MTV, VH1, and Nickelodeon, is threatening to shut down their network feeds to most rural cable companies at the end of March 2014, unless their demands for huge prices increases are met by the rural cable industry.

Direct Communications obtains all cable TV content through a national rural co-op, The National Cable Television Cooperative — which represents more than 1000 small rural cable operators, and negotiates all our programming deals. NCTC is trying to negotiate with Viacom, but they have informed us that they are not hopeful that an agreement will be reached due to Viacom being unwilling to budge on pricing demands.

Programming fees account for the bulk of our customers’ monthly cable TV bill.  Our goal is to protect our customers from significant programming fee increases. Viacom is demanding an increase that is 40 times the rate of inflation over last year’s fees for the same channels you get today – even if you don’t watch them.

We, as a small company that serves rural customers, feel that Viacom may be out of touch with demand for their programs in rural America, since surveys of our customers in rural Idaho have consistently ranked programs like MTV, VH1, BET, and Comedy Central (which are mostly targeted to urban youth) among the least-watched of any cable networks on the Directcom channel line-up.

Our existing agreement with Viacom expires on March 31, 2014. Although NCTC is working to negotiate a fair price for these networks after March 31, Viacom may turn off their networks or require us to remove all their channels until a new agreement is secured. For more information, please call us at 208 548 2345 or check back regularly on our facebook site, or


Here are links to some of the national news stories about NCTC’s negotiations:

Multichannel News, March 25: Small Ops Gird for Battle

Los Angeles Times, March 26: Viacom in Fight with Small Ops

CBS MoneyWatch, March 26: Cable Customer could lose Viacom

Protect Yourself From Phishing And Online Scams

No matter how internet-savvy you are, you should always be alert to phishing and other online scams. While hackers try to break into databases to steal user information, phishers try to dupe you into giving up your username and password voluntarily, usually by having you enter your login information on a fake website. The best way to avoid these scams is to never access your business accounts via email links. Always enter the URL you know and trust directly into the browser. Also, make sure you always double check the URL and security certificate of a site before you enter any passwords.

Phishing occurs most commonly through email. A phishing email appears to be from a legitimate business and will ask you click on a link to change or enter your online account passwords, credit card numbers, or bank account information. If you click on the link, you will be taken to a fake website, which may look exactly like the official website of the real company, and even copy or mask the URL of the real company. Once you enter you password on the fake website, they immediately have your information.  Direct Communications and almost all other legitimate businesses will never request your personal information or any account information  through email.

Here are some recommendations compiled by The Anti-Phishing Working Group:

(Taken from

Be suspicious of any email with urgent requests for personal financial information

  • unless the email is digitally signed, you can’t be sure it wasn’t forged or ‘spoofed’
  • phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately
  • they typically ask for information such as user names, passwords, credit card numbers, social security numbers, date of birth, etc.
  • phisher emails are typically NOT personalized, but they can be. Valid messages from your bank or e-commerce company generally are personalized, but always call to check if you are unsure

Don’t use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don’t know the sender or user’s handle

  • instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser

Avoid filling out forms in email messages that ask for personal financial information

  • you should only communicate information such as credit card numbers or account information via a secure website or the telephone

Always ensure that you’re using a secure website when submitting credit card or other sensitive information via your Web browser

Phishers are now able to ‘spoof,’ or forge BOTH the “https” that you normally see when you’re on a secure Web server AND a legitimate-looking address. You may even see both in the link of a scam email. Again, make it a habit to enter the address of any banking, shopping, auction, or financial transaction website yourself and not depend on displayed links.

Phishers may also forge the yellow lock you would normally see near the bottom of your screen on a secure site. The lock has usually been considered as another indicator that you are on a ‘safe’ site. The lock, when double-clicked, displays the security certificate for the site. If you get any warnings displayed that the address of the site you have displayed does NOT match the certificate, do not continue.

Remember not all scam sites will try to show the “https” and/or the security lock. Get in the habit of looking at the address line, too. Were you directed to PayPal? Does the address line display something different like “hxxp://” Be aware of where you are going.


Long Distance Changes Coming to Eagle Mountain

Good News:

Starting with the September 2013 billing period, Direct Communications Long Distance rates will be even better value. We will now only offer two long distance plans—$0.10 per minute with no monthly fee, or a bucket of 1000 minutes for $29.95 a month.

Why are we changing plans?
Not only are we changing our rates, but also the way we send long distance traffic across the country. Recently, the big national carriers who sell wholesale long distance service to small companies like us raised their wholesale rates to over $0.20 per minute. This basically puts all small independents out of the old fashioned long distance business, because we know our customers will not want to pay over $0.20 per minute for long distance.

Our only viable solution to keep providing our customers with reasonable long distance rates is to begin delivering all long distance traffic from our switch in Eagle Mountain to the national providers as digital IP traffic over the internet backbone. This will not affect or utilize your own home internet service. You will not notice any difference in the way you make long distance calls; this will all happen in the inter-carrier background only after your call leaves Eagle Mountain.

If you want to continue with regular old fashioned, non-digital “switched toll” long distance, please contact one of the national long distance carriers. We will continue to support other carriers’ long distance service over our network. However, be aware that most big carriers now use IP delivery somewhere in their networks anyway.

What do I have to do?

You do not need to do anything. We will be automatically migrating all of our long distance customers to the $0.10 per minute plan on Sep 1. You only need to contact us if you wish to change to our $29.95 per month plan. Please note too that this change will only affect customers currently on Direct Communications Long Distance service. If you are with any other provider for your long distance service, your service with them will continue as usual.

When will I see a change on my bill?

Since your  long distance bill is for the previous month’s activity, customers will not see a change until the October bill. You long distance plan will actually change in the billing system to $0.10 per minute on Sep 1, 2013, but those changes will only be shown on your printed bill in October.

What if I currently am in a bundle that includes long distance, like the “Bundle of Joy?”

Any legacy bundles that included long distance will be discontinued. We will be constructing a new customized package for you that includes the $29.95 for 1000 minutes per month, our Top 4 Calling Features Pack, 20Mb High Speed Internet, and unlimited local landline phone service.

What’s the difference between IP Long Distance and Switched Toll ?

There is no difference in delivery method or call quality from our switch in Eagle Mountain to your home phone. The big difference is the method by which we send long distance traffic from our switch to our wholesale provider. In the old days, all long distance was all sent over regular landline toll trunks. The new digital method, which is possible because we installed a new digital switch in Eagle Mountain several years ago,  is to convert all long distance voice traffic into bits and bytes and send it over the internet as IP traffic to the national providers. Since most of them utilize IP protocol  in their networks now anyway, there really is little difference in quality, especially compared to the low quality delivered on a mobile phone, which is how most long distance calls are made these days. What we have noticed with IP delivery is a drop in the consistency of calls connecting reliably–since this is travelling over the internet, on rare occasions, a call may not reach its destination, so the customer will have to dial again. However, again, this has sadly become the new industry standard, with the national carriers always seeking the cheapest possible call route, which usually involves IP anyway. Most regular toll customers all around the country have seen declines in long distance call quality and reliability. Big carriers like Verizon are in fact even trying to cut costs  by routing what is supposed to be more reliable landline long distance calls, over their wireless towers. What used to be a strictly regulated industry has almost become the wild west, with the FCC allowing the big boys to basically do whatever they want to, and the end customer suffers. See

What are my other options?

Google Voice is a great free long distance option. This uses IP calling to connect your home phone to Google’s IP switches, using your home internet service. The trade off: you need to have your computer on to initiate the call, plus there is a rumor going around that Google is not too good at keeping your call records private.

Please call us today at 801 789 2800 if you have any concerns.

Cable TV Rate to Increase

Bundle your cable services with Directcom and save money every month.

Bundle your cable services with Directcom and save money every month.

The only thing that we can be sure of as a small local cable company in our ever-changing industry is that the big content providers who own the television channels will continue to raise the rates to broadcast their shows every year.  Direct Communications has resisted raising our cable TV rates for as long as possible; in fact, although our wholesale costs have gone up every year, we have not increased the retail price on our expanded cable offering since 2008. However, if we are to continue bringing you high-quality programming, the time has come to update our retail rates again.

You have probably heard that all the satellite TV companies already raised their basic rates by about $6 at the beginning of this year. Starting with the July 1 billing period, the retail cost of our basic cable service will increase by just $1, from $21 to $22. The retail rate on expanded cable TV package will increase from the current $39.95 to $46.95. [1]

We will continue to offer great discounts on bundled cable services to help you save more money. We are pleased to announce that you can now choose expanded Cable TV, 6Mb High Speed Cable Internet, and Unlimited Local and Long Distance Calling, altogether for only $99.95 a month. This option will be available starting July 1, 2013.

Thank you for your business. We appreciate your loyalty.

We look forward to many years of providing you with the highest quality entertainment and connectivity. Please call customer service at 548 2345 if you have additional questions.

[1] Excluding applicable taxes and fees.

Syringa Wireless Calling and Texting Overages now Active in Billing System Again

For the past couple of years, Direct Communications has not been charging overages for calling or texting that exceeded your plan limits on your Syringa Wireless plan. Starting with the June 16 billing period, we will start to again include any applicable overage charges on your bill. These will begin to be tracked after May 16, 2013, since toll and overages typically appear on your bill showing charges covering the previous month.

What does this mean for me?

  • You may need to be more aware of how many minutes you are using each month to avoid going over your limit if you are making excessive calls. Call us if you don’t remember how many minutes of local calling, roaming and long distance you are currently paying for in your plan.
  • If you are currently using more calling minutes than are included in your Syringa plan, please be aware that you could now see your final bill increase. On our legacy $10 Amazing Phone plans, and our Total Connection $99 bundle plans, calling overages are $0.10 per minute. On the newer Syringa Signature plans, calling overages can be $0.75 a minute, depending on the type of call.
  • If you have become used to sending or receiving more texts than you have been paying for in your plan, you will now be charged $0.10 per text over your plan limits. Call us if you don’t remember how many texts are included in your plan.

Why the change?

A couple of years ago, both Syringa and Direct Communications changed to new, but different, billing systems, which were not very compatible. For this reason we were not billing calling overages. The billing systems have now been integrated again.

What do you need to do?

Pay attention to how much roaming and long distance calling you use each month. If you have family members using a $10 phone out of state, make them aware that they only have 500 minutes of roaming each month. Call us if you have any concerns about your plan or how many minutes you have been using but not being charged for in the past.  We look forward to providing you with many more years of great cell phone service at the best value in Idaho.

How many minutes have I been using?

Currently, we do not have a way to check how many minutes you have been using mid-month. Your total monthly usage will only be shown at the end of the month once the data is sent from the switch to our billing system. However, there are several ways you as a customer can keep track of your minutes day to day.

Below are various ways on different cell phone how to tract call usage:

Smart phones:

Tell them there are apps they can use, one is called “phoneusage”. They may need to learn how to download apps.

For non smart phones they will want to reset call/sms records on the 16th of each month to track for the coming month.


For calls go into menu and select calls then call timer

For sms go to messages

For data go to data counter


For calls go to main menu, select recent calls, next select call times .

For sms go to messages

For data go to data volume.


For calls go to call history then call timer

For sms go to messages

For data go to data counter

Other possible makes

Usually the call timers are where they view the calls they have made and the sms are usually under messages.

Cause and Remedy to Wednesday March 13, 1-hour Internet Outage

On Wednesday March 13, at about 9am, most of Utah County experienced a power glitch caused by Rocky Mountain Power, which was passed through to the Eagle Mountain City power grid. Power surges like this can be very damaging to sensitive electronic equipment, and because of this, our central office, which houses several million dollars’ worth of very sensitive, state-of-the art communications equipment including a digital telephone switch, fiber electronics, and all kinds of internet switches, routers and servers, is engineered to never touch the power grid directly.

Inside our switch room is a wall of batteries in an array, which are designed to back up the power to the equipment and absorb any surges. Backing up the batteries are very large generators, which will kick in after 3 seconds of a power outage. Last November, our switch manager began the planning and engineering process to replace the battery array, because the existing batteries had been in place since the days of Eagle Mountain Telecom. Two weeks ago, contractors began preparatory work to replace the batteries.

Unfortunately, this power failure came at a very bad time for us, just before our entire battery upgrade was due to take place. When the glitch came, the older batteries did not perform to spec, and since the outage was shorter than 3 seconds, the generator did not kick in. This resulted in the entire main phone switch shutting down, and rebooting, which is never a good thing for such a sophisticated piece of equipment because so many systems are integrated and the chances of everything rebooting seamlessly are slim. When the switch rebooted, several trunking systems stayed down, which is why there was a brief city-wide loss of dialtone. Our techs had to manually bring the trunks back online, and dial-tone was reestablished in about 30 minutes. The telephone system was back to 100% capabilities within an hour.

After the phone system was back online, which is our priority in a crisis in accordance with public utility regulations, our engineers turned their attention to restoring internet service. Due to the power surge and the battery array failure, a core internet switch had been fried. This switch had to be replaced with a spare that we kept on hand for just such an emergency situation. (Now, when I say switch, I don’t mean the kind of consumer-grade switches you would pick up at Radioshack or Best Buy, this is carrier-grade equipment that costs tens of thousands of dollars per switch.) Internet service was restored to the greater network by about an hour after the power glitch, once the internet switch had been replaced and reconfigured, and our IT administrator, Darin, did a fantastic job getting that up again so quickly.

We were initially concerned that this power surge could have damaged some customer equipment, like what occurred a few months ago when the city did their power grid upgrade. That power surge fried a few hundred power inverters on people’s homes, and we spent a couple of days having to replace those. However, we were pleased to see that only one power inverter in the entire customer base had been damaged by this power surge, which outlined just how extreme and unusual that big city power surge had been a few months ago.

After the internet had been generally reestablished just after 10am, there were of course a few stragglers, which is our term for individual customers that did not come back online for various reasons. There were a couple of individual neighborhood fiber electronics cards that were also damaged, and needed to be replaced. Eagle Park, Autumn Ridge, and Hidden Canyon were affected by these card failures, and those neighborhoods took about 2 ½ hours to bring back online. We had some up and down speed issues through the day too as we were testing and validating various equipment and systems.

As individual customers called in, posted on facebook, or alarms showed in the network management system, we reset the individual connection to those customers homes remotely from our servers. If a customer could not be reset remotely, we immediately dispatched a field technician to go into the customer’s home to reset their modem or router. Altogether, there were about 119 individual customers we had to resolve lingering issues for, and by about 6pm that night we had taken care of all but 7 customers who needed further action.

One instruction we must stress to all customers—please do not factory reset your routers after a power outage, because that will wipe the PPPoE username and password from the router, and you will not be able to reconnect with our servers. A simple power cycle (pull the power cord out the back and plug it back in so the router reboots) is all you need to do to refresh your connection. A lot of the truck-rolls we had to do on Wednesday were simply because the customer decided to take the very drastic and unnecessary step of factory resetting their modem or router. When we have to roll a truck simply to reprogram a router, this diverts resources we could be using to help a greater number of customers with real issues not caused by their own actions.

So, the big question customers are asking is: what are you doing to prevent this from every happening again if similar power outages should occur?

The good news is, this very week, on the 18th March, we completed the process of replacing our entire old battery array. This was a several-hundred thousand dollar upgrade. Our new array consists of 28 brand new carrier-grade engineered batteries, stacked in four rows of seven, which will power and protect our equipment properly. This will prevent future switch reboots and equipment failures due to power failures. Our equipment is safe again.

There were a lot of positives to come out of Wednesday’s events too. Last week we launched an online live chat and ticketing system. When our own office phones were down, remote staff who had internet service were able to still talk to customers, keep them updated, and customers could generate trouble tickets automatically online if they also had mobile data, which our surveys show most of our customers do also pay for. Many customers used their mobile data to talk to us on Facebook and let us know they were down at home. We were able to use Facebook to give general updates and start trouble tickets. This was possible because a large portion of our customers are our friends on Facebook. If haven’t liked our page on Facebook yet, please do so at

Several customers also asked us to start a Twitter feed for outage notifications, which we will look at launching.

We tried to keep customers updated as best we could with the tools we had on hand. We try to provide appropriate network information, but sometimes giving too much information, especially about sensitive network equipment, can raise more concerns for customers, but we know a lot of our tech-savvy customers, and the many people working from home in Eagle Mountain, like regular updates. Even in providing a report of this kind into the causes of an outage, and the steps we are taking to prevent this from every happening again, we realize we open ourselves to a whole lot more questions from customers. For customers really interested in the inner workings of our central office, we will be hosting a tour of our facilities the week of Pony Express Days, and you can message us on Facebook to sign up for that tour.

David Wall posted to our Facebook page: “DC ,You guys are awesome even for posting this kind of info. No other Internet provider provides such quick personal info to things that take place. The rest of our family are all on Centurylink and they would never take the time to post why your lines are down or when they would come back up. Thanks DC!”

Fiber Technology and Your Future

In the coming months you will see our crews working in your neighborhood. These are exciting times for our company and our customers. We are building more fiber routes every day, all over southeast Idaho. We just installed a new all-digital switch, built for the information age, that runs on Internet Protocol. We have access to as much bandwidth on our fiber backbone as we need through Syringa Networks. We want you to enjoy your time online. We want you to be able to work from home if you choose. If you are not with Direct Communications, your local broadband company, you are missing out on being part of the best broadband network in the state.

Fiber optic cable conduit ready to be buried in Rockland

Fiber is the future of communications technology. Fiber optic cable contains strands of optically pure glass, thinner than a human hair, which carry digital information over long distances. Digital signals are sent as pulses of light down the glass fibers, without interference or limitation. Your home will be connected using the most advanced communications technology currently available: Fiber Optic Cable. This digital transport system is faster, clearer, more reliable, and will give you the bandwidth to access the digital communications services of the future, and today’s IP-based broadband apps such as digital streaming TV , VOIP, video conferencing, home security systems, remote appliance management, and of course residential internet speeds up to 100 Mbps.

We are now in the process of steadily upgrading older neighborhoods that were previously on copper, to fiber. Arbon is complete. We have a 5-year plan to convert all of our exchange areas from Bear Lake to Rockland to 100% fiber to the home. This is obviously going to be an enormous project, requiring millions in investment dollars, but we feel that each person in our rural exchange areas deserves fiber to the home.

This is our community too, and we are committed to ensuring the economic vibrancy of our rural towns, and help provide a great quality of life for all of our customers. I see fiber optic cable as being non-negotiable to ensure the economic future of rural America, not just for our customers, but also for us to stay relevant as a communications provider. Some politicians in Washington feel that rural Americans don’t need as much speed as people in cities. I would argue that rural folks need high speed internet even more than their city counterparts because we are so remote, and fiber is the only way you can push a good, unlimited broadband signal out far enough to reach all of our customers.

Jeremy Smith
General Manager, Idaho, Direct Communications

Having access to unlimited broadband is the future to economic development and personal educational opportunity in this global information economy. Fiber optics are the future of communications, because both copper and wireless will eventually max out on the bandwidth people will require. Eventually, all media will be delivered as internet data. You will be ready for that future.

Please be patient with us as we roll out this plan to bring you better broadband service.


Jeremy Smith
General Manager- Idaho
Direct Communications


The Fiber Optic Advantages Are Clear

The fastest connection speed known to man – up into the gigabits. We currently offer an unmatched 100Mb residential speed to our customers.
Fiber to the home uses a pure ethernet connection back to your ISP, without needing intermediate equipment like a modem. This results in a much more stable, reliable service, which means no downtime for you. Fiber to the home virutally eliminates most equipment issues, and downtime typically experienced by internet subscribers.
Unlimited carrying capacity means NO CAPS. The bandwidth, like speed is only limited by the processing power of the electronics on each end of the fiber. We will never cap your data usage, or throttle your speeds. Stream as much video as you like without ever worrying about overages.
Unlike copper, there is no resistance in the fiber optic cable, so the signal can travel much further distances. This means we can now serve even the most remote customers.
Because it’s literally light being transmitted, there is no interference from electromagnetic noise such as radios, motors, power lines, or other nearby cables. This means a clearer signal and better broadband connection for you. Even lighting strikes, which can be transmitted by copper cabling, are not transmitted by fiber-optic cable.
Fiber optic cables costs less to maintain than traditional copper lines, saving us all time and money.

Fiber optics are the future of communications, because both copper and wireless will eventually max out on the bandwidth people will require. Eventually, all media will be delivered as internet data. You will be ready for that future.


Sadly, the time has finally come to end our discounted Syringa Wireless Amazing Phone service plans.

Due to recent changes in federal support programs for rural wireless service providers, our discounted Amazing Phone service plans will be retired, beginning in January 2013.

Unfortunately, in November of 2011, the FCC announced changes to the Universal Service Fund that will eliminate funding for many “high-cost” services in rural markets. This is just another example of how the so called “national broadband plan” is actually making things worse for rural residents. This important rural cost-recovery funding was the source of the discounted pricing, and now this funding has been taken away from Syringa Wireless. You can learn more about these changes at

We have appreciated your loyalty as our wireless phone customers these past several years. You were the ones who decided to try Syringa Wireless when it was first launched as a project by several local Idaho rural phone companies. Syringa Wireless built over 80 towers in the most rural areas of southern Idaho, usually in small towns and places that had never had cell phone coverage before. We introduced these discounted “amazing phone” plans to get our customers in our rural markets to try our cell phone service—it was a low-risk, low cost proposition for you, and it worked. Most of our customers now have cell phones—for many of you, your first cell phone ever. We suspected that the USF funding for this program wouldn’t last forever, but we did not expect it to be eliminated so suddenly. Anyway, now that you have found how much you enjoy mobile phone service, we hope you will continue to support our Syringa Wireless service.

Of course Syringa Wireless service is still available at regular prices.  Click here to see that pricing. We feel these regular contract prices are still better than the big national corporations, which along with our better local customer service, creates better value for our rural customers. You will even still be able to get a phone plan for $25 a month. We trust that you will continue to choose Syringa Wireless for all your mobile phone needs. We will continue to improve our coverage in your area. In fact, Syringa will soon be launching unlimited 3G service in the Bear Lake area. We know of no other cell phone company that provides unlimited 3G service in our areas. As for 4G—no matter what the TV ads say, there are no national providers that currently have 4G in the rural markets we serve in Idaho. We hope to beat them to it.

What does this mean for you?

If you are currently under contract with the $10 Amazing Phone Plan, your pricing will be honored through the end of your contract period, even if it goes beyond January 2013.

If your contract has expired, or expires prior to January 2013, you may:

–        Continue paying your current rates on a month-to-month basis through
December 31, 2012. After that date you will have the option to choose from
any of our regular available service plans.

–        Upgrade now to a new phone and a new plan at our standard prices.

Please call us before then, so we can guide you through your new available cell phone options.

One great option, if you live in Montpelier or our other cable areas, is our new Cable Triple Play bundle that includes cable TV, high speed internet, and a Syringa Wireless phone with 1000 anytime national minutes altogether for only $99.95.

If you live in our phone exchange areas, we have another great new bundled option for you:

Our new Total Connection Bundle includes 6 Mb DSL internet, a home landline phone, and a Syringa Wireless Mobile Phone with 1000 national minutes, all together for only $99.95. This is a great way for you to keep your landline plus enjoy an affordable mobile phone. You can add all your favorite mobile features at regular Syringa prices, like unlimited texting for $15 and unlimited mobile data for $25.

We look forward to providing you with many more years of great cell phone service. Please call us today at 208 548 2345.

Free Class: Internet Safety for Adults and Children

Directcom-hosted class:
Internet Safety for Adults and Children.
October 19th, 2012, 6 to 8 pm,
Allred Education and Event Center, Montpelier, Idaho.
Please join us to learn how to protect your family online.
Light refreshments will be served.

This class will be taught by TJ Schwartz from Direct Communications. Admission is free.

For more information contact TJ Schwartz at 208 945 2755.

Switch Software Upgrade Scheduled for Next Two Nights

Please be aware that Direct Communications will be performing switch software upgrades tonight, Tuesday, June 19, 2012 between 12am and 6am, and tomorrow night, June 20, between 12am and 6am. These are regular maintenance upgrades, in order to update the switch with the latest software enhancement release, and contain some technical enhancements that we are excited to receive, including some improvements to VDSL technology.

This upgrade will be split into two nights, since we will be upgrading half of the city each night, in order to stay within the maintenance window of midnight to 6am. We understand that many of our customers do work from home over the internet, even after midnight, but this is the time that affects the least number of customers, since the majority of our customers are asleep between midnight and 6am.

Tonight the upgrade will affect all areas south of Pony Express Parkway.

Tomorrow night the upgrade will affect all areas north of Pony Express Parkway.

These will be rolling maintenance outages, and will not affect all customers at the same time, but at some point over the next two nights, the internet to your home will be down for a period of time.

We apologize for the inconvenience this will cause you if this maintenance outage will affect your internet usage after midnight tonight or tomorrow night. Please understand that we are only doing this to improve our network and your service, and spare a thought for our network technicians who will be working frantically all night to ensure that the upgrade is complete before dawn.

Thanks for your business. We appreciate your loyalty.

We post notification outages and updates to facebook- like us at

Cable TV Local Channel Re-transmission Surcharge Increase

As a result of substantial price increases by the local networks to retransmit their signals, the local channel re-transmission surcharge will increase to $4.50 on April 1, 2012.

While in the past, only the Utah local stations were charging a retransmission fee per subscriber, now most of the Idaho locals are also demanding payment. In the good old days, because they were using public airwaves, these local channels were relatively inexpensive to retransmit; sadly, this is no longer the case—they now are demanding fees higher than most cable channels (like History Channel or Discovery Channel) to carry their feeds. Unfortunately, they plan to hike up prices every year for the foreseeable future.

We are looking for ways to keep costs down on your TV bill. Earlier this year, we chose to drop the Salt Lake City CBS feed (KUTV) from our line-up rather than meet their demands, because we didn’t want to have to pass on their exorbitant fee to our customers.

We are currently still carrying both Idaho and Utah channels for most local networks. We could lower costs by only offering a single feed for each of FOX, NBC, ABC etc, meaning that you would only get either a Salt Lake City or Idaho feed to your town, depending on which designated market area you live in.

We want to know if you would prefer to drop dual Idaho and Utah feeds to keep the cost of retransmission lower. We need your feedback. Please visit our website or go directly to to complete a survey about which channels you would like to keep.

Thank you for your business. We look forward to many years of providing you with the highest quality entertainment and connectivity. Please call customer service at 548 2345 if you have any more questions.


Direct Communications

KUTV-2 Cable Re-transmission Negotiations

The owner of KUTV-2 (Utah), Sinclair Broadcast Group, is demanding a massive fee increase per customer, for continued carriage of  KUTV-2 on our cable line-up this year.  (Remember, this is a station they offer absolutely free to millions of people over the air, but they want to make cable customers pay to receive.) A couple of years ago we agreed to pay their new fee, and you saw those costs added as a local network re-transmission fee. This time, they have demanded too much. The station’s proposed agreement would increase the cost to provide the signal to you by more than 400% over the next three-years.  Although we have attempted to negotiate in good faith with SBG, the only response we have received is pay more, or don’t carry the signal.

Unfortunately, we have no leverage in these negotiations under current federal laws and regulations.  We do, however, strongly believe that our cable customers should not be extorted by multibillion dollar companies, who then gloat to their investors about the huge increases in revenue they are receiving as a result of their ability to take money straight from your pockets in the form of higher cable bills.

If we don’t agree to the massive rate increase demanded, SBG insists that we cease offering KUTV-2 as of January 1, 2012.  We have decided you should not pay higher cable rates owing to broadcaster extortion, even if it results in a signal blackout.  We are truly sorry for this inconvenience.  We would like to continue carriage of KUTV-2, but we cannot because of the negotiations breakdown.

Our situation is not unique. Identical situations have arisen with cable operators and station owner groups in other markets across the country. Cable operators are finally taking a stand, working to prevent your cable bills from rising dramatically, giving us hope that we can continue to deliver quality programming and broadband services to you, our valued customers.

We deeply and sincerely apologize for the inconvenience an interruption in carriage will cause. We take great pride in serving our cable communities and hope to solve this issue as soon as possible.

If you would like to help us win our struggle with SBG so we can once again broadcast KUTV-UT, please call the station at 801.839.1154 and tell them you won’t accept a 400% increase in cost to view KUTV-UT.  Also, please visit our website to learn about this issue and find out how to contact your representatives in Congress to ask that they fix this broken marketplace so cable customers across the country don’t have to accept extortion from broadcasters.


Direct Communications/ICS Management



In this document, the terms “you” and “your” refer to customers of Direct Communications’ Internet Access Service. The terms “we” and “our” refer to Direct Communications (hereafter DC) and Direct Communications’ Internet Access Service.



Service – Internet access purchased from DIRECT COMMUNICATIONS. This includes connectivity from your equipment at your premises to the Internet equipment at DIRECT COMMUNICATIONS’s office, connection of DIRECT COMMUNICATIONS’s equipment to the Internet, and DIRECT COMMUNICATIONS’s equipment that is used to route and manage your traffic to and from the Internet and to provide you with services such as e-mail, web surfing, file transfer, Internet video, and others

Bandwidth – The amount of data per second. This may be thought of as the “pipe” that carries Internet traffic.

Bandwidth capacity is the amount of bandwidth that we or another network provider makes available for your use, such as the amount of data that can be sent over a wire or fiber optic system.

Bandwidth demand is the amount of bandwidth that a customer wants to use.

Congestion – A situation where the total bandwidth demand (in bits of information per second) on a component of the Internet, including on any part of our network, exceeds the bandwidth capacity of that component to such an extent that traffic flow and service experiences degradation. Congestion is usually of a transitory nature, however, in some cases, such as an extremely popular website, it may last for a significant period.

Degradation of Service – Less than optimal performance of Internet services. This may appear to you as slow response on web sites and e-mail or distorted or frozen video.

Nominal Bandwidth – The bandwidth of the service package you purchase. This is your maximum allowed bandwidth.


Terms of Service and Network Management Practices

The bandwidth you purchase (your service package or nominal bandwidth) is the MAXIMUM bandwidth available to you. It is not a guaranteed bandwidth. DIRECT COMMUNICATIONS will make its best effort to transmit your data in a timely fashion, however, DIRECT COMMUNICATIONS does not guarantee you that you will be able to use your entire nominal bandwidth at any given time. This is referred to as “best effort” service.

DIRECT COMMUNICATIONS strives to make your total nominal bandwidth available for you to use within our network. DIRECT COMMUNICATIONS cannot control bandwidth available, congestion, or service quality on those parts of the Internet beyond our network.

When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet. If the bandwidth demand of all customers at that network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services are “shared services” used by many customers.

We size our Internet services by the bandwidth of all our customers, including your service, based on best-of-breed engineering practices. Service is provided equally to all customers, and every customer’s data has an equal chance to be served.

On a downstream basis (Internet to customer), service is provided equally to all customers, Internet services, protocols, and sources or destinations on the Internet such as websites, e-mail servers, etc.

Due to limited bandwidth capacity on an upstream basis (customer to Internet), service is provided equally to all customers, protocols, and sources or destinations on the Internet such as websites, e-mail servers, etc. except that service types are prioritized to provide the best service possible to all customers. We prioritize services with streaming video being the highest priority, then web browsing, then all other services. Service is not prioritized by customer or source or destination on the Internet. No services, protocols, or legal sources and destinations on the Internet are blocked under any circumstances. Any effects on service may only be noticeable in times of significant congestion.

DIRECT COMMUNICATIONS may block any service, protocol, source, or destination that DIRECT COMMUNICATIONS determines to be illegal or a threat to life, property, or national security, or if ordered to block or otherwise modify your data by law enforcement agencies.

At this time, DIRECT COMMUNICATIONS does not implement network management techniques when congestion occurs, however, in times of congestion on DIRECT COMMUNICATIONS’s network, DIRECT COMMUNICATIONS may, at its sole discretion, implement reasonable network management techniques to protect the services of all of DIRECT COMMUNICATIONS’s customers so that each customer has adequate service quality. DIRECT COMMUNICATIONS will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of DIRECT COMMUNICATIONS’s network. DIRECT COMMUNICATIONS will notify our customers on this website of changes to our network management policy.


Devices & Software that may be Attached to DIRECT COMMUNICATIONS’s Internet Access Service

There are no restrictions on types of devices you may connect to DIRECT COMMUNICATIONS’s network other than that they must be approved by the Federal Communications Commission (FCC) for use in the US telecommunications network.  You may not connect any equipment to DIRECT COMMUNICATIONS’s network that is not approved by the FCC.  Most commercially available equipment such as modems, routers, and PCs are approved.  All equipment approved by the FCC will have a label stating that it is approved and what the type of the approval is.  This information is also found in the user’s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer’s website.  You should read this label whenever you buy any equipment you wish to connect to DIRECT COMMUNICATIONS’s network.  If you have questions about any particular equipment, please call us at 208 548 2345.

DIRECT COMMUNICATIONS’s Internet access service is designed to function with accepted industry standard interface software such as provided by Microsoft, Apple, and others.  If you use a type of software not widely used in the worldwide Internet, you may experience some problems with compatibility between your software and DIRECT COMMUNICATIONS’s Internet access service.  If you have any questions, please call us on 208 548 2345, and we will try to help you resolve this problem.  It is the customer’s responsibility to assure that their software and operating interfaces conform to industry accepted specifications.


Network Security

DIRECT COMMUNICATIONS uses the latest industry-best-practices to maintain integrity and security of its network. This may include security protections that interfere with some types of customer traffic. If you believe your services are being disrupted by our security systems, please contact us on 208 548 2345.

DIRECT COMMUNICATIONS provides a level of protection for your computers from spam, viruses, and other malicious or unwanted items.  While DIRECT COMMUNICATIONS strives to provide the best protection possible for your computer, we make no guarantees that we can prevent all malicious or unwanted items from accessing your computer.  It is the customer’s responsibility to protect their computers and other devices from unwanted or harmful items.  It is very strongly recommended that you provide your own virus and malware protection, spam filtering, and firewall software, solutions are available on the DIRECT COMMUNICATIONS website.

There are additional considerations regarding Internet security related to DIRECT COMMUNICATIONS’s Internet access service.  Call our office at 208 548 2345 for a copy of our Acceptable Use Policy.



DIRECT COMMUNICATIONS offers the following Internet access services. Pricing may be found at The bandwidths listed are the maximum bandwidth of the service. You will not be provided additional bandwidth above what you purchased, even for short periods of time. You are not permitted to “burst” traffic above your purchased bandwidth.


Maximum Downstream Bandwidth Maximum Upstream Bandwidth
1.5Mb 512Kb
6 Mb 512Kb
12 Mb 1 Mb
20Mb 5 Mb

*Not all services available in all locations.


Use of DIRECT COMMUNICATIONS’s Services for Real-Time Applications such as Streaming Video

The Best Effort services above may be suitable for real-time applications if the customer has purchased adequate bandwidth for that service. Disruption during times of congestion, if any, which you experience will be minimized if you purchase adequate bandwidth for the services you wish to use. However, since there are occasionally conditions of extreme congestion at various points in the Internet, including DIRECT COMMUNICATIONS’s network, DIRECT COMMUNICATIONS does not guarantee that your service will never be degraded.

Note that bandwidth requirements will differ by real-time application. For example, video such as that offered by various services such as YouTube may require somewhat less total bandwidth than entertainment quality streaming video. Bandwidth requirements may also differ among providers.


Privacy of Customer Information

DIRECT COMMUNICATIONS inspects packets of data you send or receive over our network to allow us to route and, where applicable, prioritize data. We inspect only the packet headers which tell us where to send your data and the type of data it is, i.e.: web surf, video, file transfer, etc.

DIRECT COMMUNICATIONS does not examine the content of your data, i.e.: the data which you send or receive, such as the messages from and to e-mail addresses of your e-mail, which web sites you visit, the sources of your video, or the contents of files you send or receive.

DIRECT COMMUNICATIONS does not store your data, or sell or reveal it to any third parties.

DIRECT COMMUNICATIONS may provide any of your data, both on an active, real time basis and stored data such as your billing records, to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life, property, or national security.


Contact Us

If you have questions or comments regarding our network management policies or practices, please contact us at 208 548 2345 or [email protected]


Sale of Wireless Internet Assets to Digis

Ten years ago, Direct Communications became one of the first companies in southeast Idaho to offer wireless internet. Since then, both our business and the broadband industry as a whole have changed dramatically.  We have decided that in order to move our business forward more effectively, we will be selling our wireless internet assets in Idaho to our friends at Digis, who specialize purely in wireless internet, so that we can focus on our core business of growing our fiber optic network in Idaho and developing our wired internet products, including our cable and DSL technologies. Basically, we want to focus on the things that we do best, and on the products where we have a real competitive advantage.

Please note that this sale does not include any cable, DSL, fiber, mobile wireless (cell phone), or Syringa Wireless assets, or our wireless customers on Digital Bridge (DBC) networks. So, to most of our customers, while this sale will not affect your wired internet service, we wanted to explain why this is good for your future with Direct Communications.

Some of our customers have expressed concerns such as: Why are you selling the wireless business? What is the future of Direct Communications?

Jeremy Smith, General Manger of Direct Communications in Idaho, sent out the following memo regarding these concerns:

“I wanted to let everyone know about the sale of our fixed wireless assets (not cell phone).  A few months back, we were approached by a company (Digis) to buy our wireless customers.  We did not go out and look for a buyer.  We did evaluate their offer and believe it to be best to sell this particular asset.  The proceeds of the sale will go toward growing the company’s other networks.

It always makes employees and customers nervous when things happen such as this.  So, I believe it important to explain things to all of you. I just want to emphasize, the sale was not essential from a financial point of view, but we figured it to be the best thing at this time as we look towards the future direction of the broadband industry.

In the future, people will probably have two internet connections:
1. a capped mobile data solution, and
2. an uncapped and reliable fixed service for streaming data, video, and future services.  We will be the solution for a fixed home and business internet service.  We should be able to accomplish this with our cable, fiber, and DSL networks. Though fixed wireless is considered a broadband service, I believe the bandwidth to be too limited for the amount of bandwidth needed in the short future (both in quantity and quality).

We have some exciting, positive times ahead.  Let’s make our wired networks the best in Idaho!”

Please understand, we are doing this to strengthen our business, and move in the direction we see the future of broadband service going. Fiber Optics is the future of the internet, the future of our company, and the future of rural broadband. Someday, we will have fiber optic cable to every home in our phone exchange areas, and hopefully to as many homes as possible in our cable areas.

We have spent the past couple of years building fiber to the vital institutions that serve your rural areas, like city, county and government buildings, schools, hospitals, doctors offices, libraries, small and large businesses, and many homes. We have also been delivering fiber service to the cell phone towers in the area, and even to most of our competitors in the area. Without an extensive fiber optic network, our rural economy in Idaho would not be able to function in this information age, so we are making a huge bet on fiber for all of us.

What will we do with the proceeds of this sale?

We will invest the proceeds back into the communities we serve—into building our fiber network in rural Idaho, and also delivering faster speeds on our other wired internet products, like cable and DSL.

Witness the drama unfold each week as the Nation’s top teams and biggest rivals battle on ESPN3. WatchESPN. College Football on ESPN. All Season Long.

Witness the drama unfold each week as the Nation’s top teams and biggest rivals battle on ESPN3 and WatchESPN. College Football on ESPN. All Season Long.

One immediate benefit cable and DSL customers will see is we will soon be offering ESPN3, a fantastic new high-definition sports channel available only online, to our broadband customers for FREE. Did you know ESPN3 will present 70 exclusive online College Football games this season, in addition to the hundreds they simulcast both online and on cable. This October alone, over 123 college football games will air on Enhanced viewing options makes the best way to tune in. Watch up to 4 of your favorite games at once. If you are a sports fan, you will love this fantastic resource we will soon provide free to our customers.
We will try encourage our customers to use the internet more for your video entertainment needs, a technology that is really taking off right now as more people subscribe to online services like Netflix and Hulu. You will begin to see new branding based around the tagline we already use in our Utah exchange ,where most of our customers already have fiber to the home: Faster. Streaming. Broadband.

As a marketing person, I am pleased that our company will be more focused on a single product line. A smart marketer once said: “Do one thing great. Eliminate the irrelevant.” Until fairly recently, we were providing various services including WiMax, Wireless, Cable etc, to over 90 towns in southeast Idaho, and each town’s offering was slightly different. That was a lot for our sales, customer service and technicians to keep up to date with. We were competing with ourselves in many places, covering the same areas with both wireless and wired service. That will now be a thing of the past. We will leave wireless to the people who make that their sole business, and focus ourselves completely on investing in, and improving, our wired networks, where we have a real competitive advantage. This should improve customer service, product design, and the speed at which we respond to new developments in broadband technology, including keeping up with bandwidth needs.

Please call us at 208 548 2345 if you have any concerns about this sale. I am confident that you will be very happy with results of the new direction we are taking as your local broadband service provider, and for those customers who will be transferred to Digis, we are also confident you will be happy with your continued wireless service—they are experts in the wireless field.

How do I set up my new e-bill account online?

We are pleased to have  upgraded to a new billing system this month. This new system will give both you as a customer and us a lot more features that will make the billing process more convenient. However, there will be a couple of changes you need to be aware of, and some action is required on your part:

Your new bill format (starting August) will look slightly different. It will also be mailed from our new billing system vendor in Nebraska, instead of from our office in Rockland. You may not recognize the new envelope, so don’t throw it away by mistake.

Your account number will change. You will receive a new 9-digit account number, which you will see on your new statement.

If you are a current Ebill customer, or pay your bill online, you will need to set up your online account again in our new online billing site, managed by PayDQ. All of these services can be conducted 24 hours a day, seven days a week. It is a safe way to save time, money and frustration. Best of all, this is a free service.

The buttons you click from our homepage will stay the same—but the page you are directed to afterwards will look slightly different.

Idaho Customers: To set up your new account now, go to

Eagle Mountain Customers: To set up your new account now, go to

You will need your new account number to register as a new user, so we will only make the new site active on our homepage after the August bill has been sent out. You will receive a paper bill again until you register on the new ebill site. You will need to register as a new user to set up your ebill again. Once you are registered, you will now have the ability to view your current statement online, pay your bill with either a credit card or checking account, set up automatic payments and choose the date you want the payment withdrawn each month and view up to 13 months of past statements.

You will have 90 days to register for your new ebill account, after which we will begin charging again for a paper bill. (Telephone customers won’t be charged to be sent a paper bill.)

How do I set up my new e-bill account online?

Go to and click on “account online” then “Idaho”, if you are an Idaho customer. If you are an Eagle Mountain customer, you would choose “Utah.”

You will be directed to a welcome page that says: “Welcome to the new Direct Communications automated bill payment system.” Click on “continue.”

You will then arrive at the Payment Center Log on screen.

Click on “Not signed up yet? Click here to register.”

You will then need to enter your new 9-digit Account Number (which will be on your new paper bill) preceded with a “0.” This will make it into a 10-digit number, which is required by PayDQ. (eg: if your account number is 123456789, you will put a 0 in front so that your 10-digit number is 0123456789.) You will also need to enter a one-time preset Security Code to register for the first time.

This security code will be “799” plus the last four digits of your main number, if you are an Idaho customer.

The security code will be “797” plus the last four digits of your main number, if you are an Eagle Mountain customer.

Your main number is the primary telephone or network number associated with your account, and will appear on the bottom right hand side of the first page of your paper bill. You will need to check that you have read the terms of use, then click “continue”.
(If you need help registering for the first time, please call our main office for customer service and billing, and we can provide you with the necessary login information and guide you through the setup process.)

You will then be in a registration form where you will have to enter your email address, (this should be the address you want your monthly ebill alert sent to) and choose a new username and password for your online billing account.

Your username cannot have any spaces. Your user name is case sensitive, must be between 6 and 16 characters in length and there are no spaces or special characters allowed. Enter a valid password. Password must include number(s), upper and lower case letters, and must be atleast 6 characters in length. Finally, password cannot be one of the last four passwords used. Once you have successfully completed the required fields, and hit “submit,” you will be taken to a “registration complete page,” and asked to sign back in.

Also, if you have successfully created your account, after a few minutes, you should get an email confirmation from [email protected], at the email address you entered during the registration process.

The next time you log into your online account, you will log in with your own chosen username and password.

Once inside your account you will be able to see your latest statement, view past statements, set up autopay/schedule monthly recurring payments from a financial account of your choice, make a one time payment online, and do lots of other easy, convenient things. For help with using or setting up your new online account, visit our FAQ page at

What won’t change?

Monthly payments should still be sent to the same address.

Payments are still due on the 15th of each month.

Thanks for your support. We appreciate your business and hope you will be patient with us as we implement these changes.

If you have any questions or concerns about your new bill, or how to set up your new ebill, please call us at 208 548 2345 (Idaho customers) or 801 789 2800 (Utah customers)

Win an Internet enabled-TV

Win an internet-enabled TV with VIZIO INTERNET APPS®.

During Pony Express Days, we will be giving away a smart TV with VIZIO INTERNET APPS to one of our lucky customers in Eagle Mountain, so you can watch online video in style. Will it be you? Come into our office today to enter your name into the drawing.

If you haven’t seen a TV with WiFi built in before, come in and have a look at this product–this is the is the future of video. No wires, no more bulky receivers, set-top boxes or media players–your streaming access is built into the TV, and you just hang it on any wall and start watching online video over your home internet network.

According to,  “VIZIO INTERNET APPS® is your passport to experiencing a whole new world of online content. Using the latest wireless technology you can easily connect to the Internet and stream your favorite movies and TV shows, listen to music, change your status on Facebook, send a Tweet and get the latest news, sports and weather. It’s your entertainment, your way.”

This drawing is open to current customers in our Eagle Mountain Utah exchange area only, and Eagle Mountain residents who become current customers by signing up during the drawing period. We will have one ticket box at the booth at Nolan Park and another at the office for customers who come into the office. The ticket collection will begin in May at the office, and will end at 3pm on Saturday June 4th. Winner will be announced at Pony Express Days at the Park. Winner must consent to have picture taken and published for Directcom marketing purposes. Directcom is not responsible for installation or support of TV.  All warranties and technical support are through manufacturer.  May require extra hardware to stream to TV. Actual TV may be different to model shown in picture. New subscribers may sign up for service at our booth to qualify for the drawing. Drawing closes June 4, 2011 at 3pm. Must be current Direct Communications customer in good standing. Winner consents to sign release waiver to have picture and name published by Direct Communications for commercial publicity and/or promotional purposes. Prize cannot be traded for cash, or returned for service. Direct Communications will not be held liable for warranty, service or maintenance of TV, or for any other liability resulting from customer use or ownership of TV.

TV description

VIZIO 32″ Class with VIZIO® Internet Apps™
1080p LCD HDTV

Full HD 1080p
2-year Warranty

VIZIO’s 32” Class (31.55 inch diagonal) LCD HDTV with VIZIO Internet Apps™ puts the best of the web right on your TV screen, giving you the convenience of on-demand movies, TV shows, social networking, music, photos and more at the push of a button. With built-in WiFi (802.11n) for easy set-up, the E322VL also boasts full 1080p HD and delivers superior picture and audio quality at an amazing value.

This stylish HDTV delivers superior audio using SRS TruVolume™ and SRS TruSurroundHD™ for advanced virtual surround sound and has three HDMI ports to connect up to three HDMI devices to your HDTV. The E322VL also exceeds ENERGY STAR® 4.1 Guidelines to reduce energy consumption and has built-in ambient light sensing technology, which automatically adjusts backlight levels to the brightness of its surroundings.


manufacturers warranty -2 years

Screen Size: 32″ Class (31.55 diagonal)

Resolution: 1920 x 1080

Dynamic Contrast Ratio: 50,000:1

Brightness: 500 nits

Response Time: 5ms

Refresh Rate: 60Hz

VIZIO® Internet Apps™

802.11n Wireless Networking

Viewable Angle (HxV): 178° x 178°

Tuner: ATSC/Clear QAM Tuner

Energy Star 4.1

Weight: 36.38 lbs (w/ stand), 34.61 lbs (w/ out stand)

Dimensions (WxHxD): 31.18″ x 22.44″ x 7.05″ (w/ stand), 31.18″ x 20.83″ x 3.52″ (w/ out stand)


Speakers: Built-in 10W x 2 Speakers

SRS TruSurround HD™

SRS TruVolume™

Inputs/ Outputs:


Component YPbPr plus Stereo Audio x1

Computer RGB x1

Composite Video x1

RF Connector for Internal Tuner x1

USB Ports x1 (JPEG only)

SPDIF Digital Output x1

Stereo Audio Output x1

Annual Notice To Customers Of National Do-Not-Call Registry Rights

 Customers may reduce the number of unwanted and uninvited calls to their homes from telemarketers by registering their residential and/or wireless telephone numbers for free on the National Do-Not-Call List enforced by the Federal Communications Commission and the Federal Trade Commission.  This List is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls.  Customers who are not already on the National Do-Not-Call List may register their residential and wireless telephone numbers online at, or by calling 1-888-382-1222 from the telephone number they wish to register (for TTY, call 1-866-290-4236).  Registered telephone numbers remain on the National Do-Not-Call List for five (5) years.  Customers may re-register their telephone number(s) on the List when the five years have passed, and may remove their number(s) from the List at any time.