Idaho Customer Email Account Migration

More speed means more fun online.

Change for Directcom-hosted email service

For several years, we have been pleased to provide you with you complimentary Google email service branded as an icsofidaho.net or dcdi.net address. This email service was hosted in the background by Google, under a reseller agreement. Due to a decision by Google to no longer offer wholesale email services to ISPs, Direct Communications will no longer be able to offer Directcom-branded Google email to our customers. Please note: this change will not affect your Internet connection or ability to use any regular Google products.

What does this mean for you?

Your email address will remain the same. Only the background host, or in other words, where your email is stored, is changing. All @dcdi.net and @emcity.net email accounts must be changed from a Google interface, to a new email host, called Zimbra, which is hosted by NeoNova, or be shut down at the end of June 2015.

What should you do?

You will already have received an email sent from NeoNova. Please follow the instructions in that email to migrate your email to the new Zimbra email service. If you do nothing, you will eventually lose access to your email account once Google shuts off their email service.

Will it cost me anything to keep my @dcdi email address?

Because of the additional costs associated with this switch, customers who wish to keep their @dcdi email account will be charged $2.95/month (plus $.99 for each additional mailbox) for hosted email service,  beginning  on 6/1/2015.   Email service will continue to be FREE for internet customers subscribing to at least  20MB speeds.

If you wish to keep a free Google email account, we recommend you set up a new free Gmail account directly with Google instead, and you can import all your old mail into that new Gmail account. For instructions on how to do that, see http://directcom.com/eaglemtn/how-to-migrate-your-emcity-net-email-to-a-new-gmail-address/

Please call Direct Communications Customer Service at 208 548 2345 if you have any questions or concerns about this change.