Syringa Wireless Calling and Texting Overages now Active in Billing System Again

For the past couple of years, Direct Communications has not been charging overages for calling or texting that exceeded your plan limits on your Syringa Wireless plan. Starting with the June 16 billing period, we will start to again include any applicable overage charges on your bill. These will begin to be tracked after May 16, 2013, since toll and overages typically appear on your bill showing charges covering the previous month.

What does this mean for me?

  • You may need to be more aware of how many minutes you are using each month to avoid going over your limit if you are making excessive calls. Call us if you don’t remember how many minutes of local calling, roaming and long distance you are currently paying for in your plan.
  • If you are currently using more calling minutes than are included in your Syringa plan, please be aware that you could now see your final bill increase. On our legacy $10 Amazing Phone plans, and our Total Connection $99 bundle plans, calling overages are $0.10 per minute. On the newer Syringa Signature plans, calling overages can be $0.75 a minute, depending on the type of call.
  • If you have become used to sending or receiving more texts than you have been paying for in your plan, you will now be charged $0.10 per text over your plan limits. Call us if you don’t remember how many texts are included in your plan.

Why the change?

A couple of years ago, both Syringa and Direct Communications changed to new, but different, billing systems, which were not very compatible. For this reason we were not billing calling overages. The billing systems have now been integrated again.

What do you need to do?

Pay attention to how much roaming and long distance calling you use each month. If you have family members using a $10 phone out of state, make them aware that they only have 500 minutes of roaming each month. Call us if you have any concerns about your plan or how many minutes you have been using but not being charged for in the past.  We look forward to providing you with many more years of great cell phone service at the best value in Idaho.

How many minutes have I been using?

Currently, we do not have a way to check how many minutes you have been using mid-month. Your total monthly usage will only be shown at the end of the month once the data is sent from the switch to our billing system. However, there are several ways you as a customer can keep track of your minutes day to day.

Below are various ways on different cell phone how to tract call usage:

Smart phones:

Tell them there are apps they can use, one is called “phoneusage”. They may need to learn how to download apps.

For non smart phones they will want to reset call/sms records on the 16th of each month to track for the coming month.

Samsung:

For calls go into menu and select calls then call timer

For sms go to messages

For data go to data counter

Motorola

For calls go to main menu, select recent calls, next select call times .

For sms go to messages

For data go to data volume.

LG

For calls go to call history then call timer

For sms go to messages

For data go to data counter

Other possible makes

Usually the call timers are where they view the calls they have made and the sms are usually under messages.

About Brigham Griffin
Brigham Griffin, Marketing Director for Direct Communications, resides in rural Idaho, and has been with the company since 2005. Brigham has an MBA from the University of Utah, and a BA in Communications from Brigham Young University. He also serves as an adjunct professor of marketing at Idaho State University.

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