August 2012 Eagle Mountain Customer Newsletter

The Directcom Connection- Customer Newsletter

The Directcom Connection- Customer Newsletter August 2012

Network maintenance

Network maintenance has been scheduled for early Thursday morning, Aug 16, from 12:00 am– 4:00 am.

Service may be interrupted or unavailable during this time. We will be replacing some of our servers with newer models to prepare for a major capacity upgrade. We apologize for any inconvenience this may cause you if you are working after midnight on Thursday. We are constantly working to improve our network.

New Outages Mailing List

We also have a new Eagle Mountain Outages Mailing List, where we can make you aware of any upcoming maintenance outages via email. To subscribe to this list, please visit http://support.directcom.com/lists/?p=subscribe&id=1

If you previously subscribed to this list last year, please do so again, as this application has been recently modified and you will need to re-register your email to get onto the new list.

Refer-a-friend and get $100

Also, with back-to-school coming up, people will be thinking seriously about their internet service reliability, and now may be a good opportunity for you to tell your friends about the superior quality of Direct Communications High-Speed Internet, and give them your referral card.

If they sign up for Directcom Broadband, you will receive a $100 credit, and your friend will get a month of service FREE. Refer as many friends as you like—you may never have to pay for internet service again. Download a refer-a-friend card here.

Backbone capacity upgrade coming soon

Look out for a very exciting announcement regarding some new redundant fiber routes that we are busy completing to link Eagle Mountain to the national Internet hub in Salt Lake City, and also a major backbone capacity upgrade, all of which will mean even better service for you. Details on that will be announced in the coming weeks.

Join us on Facebook.

Direct Communications has a Facebook page exclusively for our Eagle Mountain customers, and we want you to join our group. Facebook is a great way for you to stay in touch with us for upcoming changes, immediate notifications, instant updates, specials and free stuff, and helps us keep in touch with what our customers need. A lot of improvements that we have made over the past couple of years have come from customer suggestions on facebook, which we welcome.

Like our Facebook page at http://www.facebook.com/directcom.eaglemtn

Direct Communications city-wide Wi-Fi Coverage update

You have probably heard by now that Direct Communications is working to blanket Eagle Mountain with Wi-Fi coverage. This will be a mobile service available to our DSL or Fiber broadband customers as a value-added feature. Even if you only subscribe to our starting internet package at your home, you will be issued a password to connect a mobile device to the new wifi network for free, so you won’t have to use your cell phone data plan while you are working, walking, running, or playing around Eagle Mountain. The higher the speed package you subscribe to at home, the more devices you will be able to authenticate for free. This story was covered by The Salt Lake Tribune, Provo Daily Herald, and Crossroads Journal. This will put Eagle Mountain on the map, as nothing has been attempted on a scale such as this anywhere in Utah. Read more at https://blog.directcom.com/2012/06/19/direct-communications-to-blanket-eagle-mountain-with-wi-fi-coverage/

About Brigham Griffin
Brigham Griffin, Marketing Director for Direct Communications, resides in rural Idaho, and has been with the company since 2005. Brigham has an MBA from the University of Utah, and a BA in Communications from Brigham Young University. He also serves as an adjunct professor of marketing at Idaho State University.

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