Switch Software Upgrade Scheduled for Next Two Nights

Please be aware that Direct Communications will be performing switch software upgrades tonight, Tuesday, June 19, 2012 between 12am and 6am, and tomorrow night, June 20, between 12am and 6am. These are regular maintenance upgrades, in order to update the switch with the latest software enhancement release, and contain some technical enhancements that we are excited to receive, including some improvements to VDSL technology.

This upgrade will be split into two nights, since we will be upgrading half of the city each night, in order to stay within the maintenance window of midnight to 6am. We understand that many of our customers do work from home over the internet, even after midnight, but this is the time that affects the least number of customers, since the majority of our customers are asleep between midnight and 6am.

Tonight the upgrade will affect all areas south of Pony Express Parkway.

Tomorrow night the upgrade will affect all areas north of Pony Express Parkway.

These will be rolling maintenance outages, and will not affect all customers at the same time, but at some point over the next two nights, the internet to your home will be down for a period of time.

We apologize for the inconvenience this will cause you if this maintenance outage will affect your internet usage after midnight tonight or tomorrow night. Please understand that we are only doing this to improve our network and your service, and spare a thought for our network technicians who will be working frantically all night to ensure that the upgrade is complete before dawn.

Thanks for your business. We appreciate your loyalty.

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