Solutions to Potential Bottlenecks

We believe we may have uncovered a potential bottleneck in the uplink to our main fiber backbone provider, which may be affecting certain customers. Although we have several redundant backbone routes currently in place, they are not all equal, and this one bottleneck could potentially be causing speed issues for some customers. We are currently working with our main carrier to resolve this issue.

However, the good news is that this winter we will complete another fiber interconnection with another premier interstate fiber partner, which will give us another very robust routing option.

Also, as part of our effort to continually improve your network, we have hired an outside network auditing firm to conduct an audit of our internal fiber network to ensure there are no problems internally in Eagle Mountain. We will keep you posted as this story unfolds.

About Brigham Griffin
Brigham Griffin, Marketing Director for Direct Communications, has been with the company since 2005. Brigham has an MBA from the University of Utah, and a BA in Communications from Brigham Young University. He is a Professional in Residence at Utah Valley University, and also serves as an adjunct professor of marketing at Idaho State University.

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