Solutions to Potential Bottlenecks
May 4, 2012 Leave a comment
We believe we may have uncovered a potential bottleneck in the uplink to our main fiber backbone provider, which may be affecting certain customers. Although we have several redundant backbone routes currently in place, they are not all equal, and this one bottleneck could potentially be causing speed issues for some customers. We are currently working with our main carrier to resolve this issue.
However, the good news is that this winter we will complete another fiber interconnection with another premier interstate fiber partner, which will give us another very robust routing option.
Also, as part of our effort to continually improve your network, we have hired an outside network auditing firm to conduct an audit of our internal fiber network to ensure there are no problems internally in Eagle Mountain. We will keep you posted as this story unfolds.