Directcom’s Brenda Caldwell named Utah Valley’s Raddest Receptionist
September 29, 2011 2 Comments
Congratulations to Direct Communications Cedar Valley’s own Brenda Caldwell on being named Utah Valley’s Raddest Receptionist by Utah Valley BusinessQ Magazine.
Brenda has been with the company for 4 years, and probably has never had a bad day at the office in all that time–at least from a customer perspective. If you have had any dealings with Brenda as a customer of Direct Communications, you know she is a deserving recipient of this award.
Diane Bradshaw, office manager of Direct Communications in Eagle Mountain stated in the article:
“Brenda is always, always, always pleasant to each and every customer that calls or comes into our office. She has a smile in her voice when she answers the phone and treats each customer with respect and kindness, no matter what the situation.”
To view the article online, visit http://www.utahvalleybusinessq.com/fall2011/34.html
The following is an except from the article:
Q: How do you greet callers?
A: “Direct Communications, this is Brenda.”
Q: What qualities make a receptionist successful?
A: You need to be patient, kind, reliable, personable and able to multitask.
Q: What do you wish people knew about receptionists?
A: I wish they knew being a receptionist is one of the best jobs. Interacting with customers and other companies and coworkers is so much fun.
Q: What’s on your desk?
A: My phone, a tape dispenser, stapler, post-it notes and stacking trays with my paperwork in them.
Q: What does it mean to you to be “the face” of the company?
A: Being “the face” of the company means I have the most interaction with the customers. They see and talk to me more than anyone in the company, so it is very important to be professional but friendly.
Q: What music plays when you put someone on hold?
A: Soft music and ads about our company.
Q: What’s your strategy in dealing with upset callers?
A: Being a good listener, having empathy and not taking things personally.
Q: Most memorable client interaction?
A: A customer came in every month to pay her bill. We would talk, and she invited me to go to California with her and her family since I had never been.
Q: Funniest client interaction?
A: When I was working a part-time job at the local gas station as well as here at Direct Communications, one of our customers came in and asked me if I had a sister who worked at the gas station. I told her I worked at both places, and she asked if I was sure because I looked a lot younger than the girl who works at the gas station.
Q: Favorite fictional portrayal of a receptionist?
A: Ryan Reynolds as Sandra Bullock’s assistant in “The Proposal.”
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