Open Position: Blue Staker/Fiber Construction Laborer, Eagle Mountain Utah- Full Time with Great Benefits!

Work close to home in beautiful Eagle Mountain Utah.

Work close to home in beautiful Eagle Mountain Utah.

Direct Communications Cedar Valley is hiring for the following position:

Blue Staker/Construction Laborer

Full time, $12-14/hour DOE, benefits

 

The Blue Staker/Construction Laborer position must have at least one year

of experience in blue staking, marking and reading maps. Position must also

understand bylaws for Eagle Mountain City and be able to communicate with

contractors and installers. Candidates must have reliable transportation and a

current driver’s license.

Position will also be working with the construction crew installing phone and fiber

lines in all weather conditions.

Position will be full time with benefits, Monday thru Friday, with ability to help in

an emergency. Hours may change as needs arise.

If you are interested, please send your resume to diane@directcom.com or fax to

801 789 4118.

How Do I Watch the Soccer World Cup on ESPN3?

Good news for Directcom Broadband customers–yes–you can watch every game of the 2014 FIFA World Cup™ online, both live, or on demand after the game, on ESPN3.

We are thrilled that due to the popularity of the soccer world cup, many customers are finally using our ESPN3 access for the first time. We hope that you will come back and watch more events after the world cup is over. Direct Communications provides free access to ESPN3 as a value-added benefit for our internet customers. If you are a Directcom Broadband customer, you will be able to watch ESPN3 events online while you are at home using a browser on your PC, or remotely (at work, for example) on a PC browser, if you activated remote access from your home PC.

We are still receiving a lot of calls from customers who are trying to access the games on their smartphones via the WatchESPN mobile app, and not seeing us listed as a provider there. Please do not attempt to use the WatchESPN mobile app. There is a big difference between ESPN3, and the WatchESPN app. ESPN has not made the situation any less confusing for customers of small companies like us by also recently changing the name of their ESPN3 website  to WatchESPN, just like the mobile app. We provide free access to ESPN3 for our internet customers via our home internet service. The ESPN servers recognize our IP address range and provide access to the games to anybody on our network. The WatchESPN app works quite differently, and is strictly for customers of the big national cable TV providers-–do not attempt to use the WatchESPN app from your mobile device, because it will ask you to choose and login to your satellite or cable TV provider, and Direct Communications will not be on that list. To access ESPN3, which is what all the games will be shown on, from your PC, go to our homepage and click on the ESPN3 link, or go directly to http://espn.go.com/watchespn/index/_/channel/espn3/ If everything is working correctly, you will see a logo on the top right of the espn.go.com/watchespn website saying “Powered by Direct Communications”.

TIP: The one app that will work with our service  is the ESPN app on the Xbox. If you have an Xbox,  this is probably the best and easiest way to access the games. The interface and  resolution is fantastic.

We are also getting calls from customers trying to access the games from their workplace. There is a way to watch the games online on a regular PC browser, but it requires prior setup from YOUR HOME in Eagle Mountain. TO WATCH REMOTELY: In order to watch when you are away from home, you will first need to activate remote access. To do this you will need to set up an ESPN online account while in your home network (ie, using our internet connection or IP addresses) and then activate remote access by clicking on the “Remote Access” button at the top right. That will allow several days of remote access, after which you will need to return to your home network and reactivate remote access again.

The iPad, mobile phones, and most tablets will not work with ESPN3 service because by default they will always try to get you to download and use the WatchESPN app, which is only for the big cable TV providers. If your tablet has a regular internet browser that works like a PC browser (the first generation Kindle Fire, for example) will allow you to access ESPN3 events within the browser on a flash platform.

In summary, as long as you are on your home network (that is, on Directcom’s network within Eagle Mountain) and using one of our IP addresses, you will be able to access the games if you are using a regular computer browser or Xbox. If you are not on our network, or trying to use a mobile device or the WatchESPN app, you will have difficulty.  We have even had a couple of customers not being able to access ESPN3 because they were logged into a work VPN while at home, and ESPN3 will only work within our IP range.

 

  • You can watch the 2014 FIFA World Cup™ online on WatchESPN.com with Direct Communications High-Speed Internet. Log on to directcom.com today to get remote access.You can watch the 2014 FIFA World Cup™ online from anywhere in the U.S. on ESPN3 available on WatchESPN with Directcom High-Speed Internet.

 

 

Farewell to Our Friend, Robby Steele. We Will Miss You.

Robby Steele- photo courtesy of Chet Steele

We at Direct Communications mourn the loss of our dear friend, co-worker, and vital member of our Direct Communications family, Robby Steele, who died in an accident in Delta while volunteering at Millard County’s demolition derby on the Fourth of July 2014, at the Millard County fairgrounds. Robby–you left far too soon, and we will miss you always.

Our thoughts and prayers are with his family this week, and although our internet service will continue uninterrupted, our office will be closed to walk-ins on Monday, and will be completely closed most of  Thursday to allow all employees to attend Robby’s funeral. We hope you will be patient with us as we allow our employees time to grieve.

Robby represented all that was good in America. He was a dedicated family man, a hard worker, an innovator, a volunteer, and a contributor in every way. We will all miss Robby’s unmistakable smile, laughter, his strength, and great sense of humor–he had that rare ability to make everyone feel instantly like you were his best friend.

Robby managed all the network mapping systems, and was a vital part of all engineering and tech projects, decision making, and everyday business at Direct Communications. The  loss of his experience and knowledge of the network and systems in Eagle Mountain will obviously be a tremendous challenge for us as a company.

Robby commuted from Nephi to Eagle Mountain for work every day for the past 7 years, having been with Direct Communications since May of 2007, but was involved with the development of Eagle Mountain for even several years before then with telecommunications consulting firm MidStates.

Robby Steele -2nd from far right, at our 2013 company Christmas party.

Robby Steele -2nd from far right, at our 2013 company Christmas party.

All residents of Eagle Mountain have lost a key contributor to the development of the fiber network here in the city with the passing of Robby Steele. Robby was truly dedicated to the cause of making the network in Eagle Mountain exceptional, and always strived for 100% accuracy in all of his work, would never settle, and always had the courage to speak his mind if he thought we could do better as a company.

Do you have a memory of Robby you would like to share? We invite all to post comments and tributes below, or on our Facebook page at https://www.facebook.com/directcom.eaglemtn.

 

For related articles about Robby see:

http://fox13now.com/2014/07/05/man-dies-in-accident-at-millard-countys-demolition-derby-organizers-say/

 

 

Direct Communications Hires New Local Eagle Mountain Tech – Landon Beatty

Direct Communications is very pleased to welcome another local Eagle Mountain resident, Landon Beatty, as a full-time employee on the growing Directcom tech team.

New Directcom Employee Landon Beatty

New Directcom Employee Landon Beatty

Landon’s responsibilities as a Combo Tech will include customer fiber optic and phone service installations, level 2 tech support, and plant/network and equipment maintenance.

Landon comes to Directcom after several years as a communications specialist with US Army Reserve, where he maintained the detachment’s computer and radio systems, as well as trained other techs and soldiers on how to use the units communications systems.  Prior to that he served in the regular US Army Armor Division as an Assistant Tank Commander, maintaining the communications systems, guns and ammunition for his Abrams Tank. For several years he also ran his own business designing and installing custom home theater systems, installing not only the wiring and technology, but even designing and building the custom wood cabinets and trim. We are thus very confident that our customers in Eagle Mountain will be in good hands when Landon is doing a home internet install.

Landon stated: “I am really enjoying getting back to civilian life, and working close to home. In my past career my installations have always been all around the country, and it’s great to be working in a single, local area, where my customers are my neighbors and I can build a long-term relationship with them. So far the techs have been great, the customers have all been great to work with, and I am having a really good time.”

Landon has lived in Eagle Mountain for 2 years. Landon originally hails from Hurricane Utah, and attended Hurricane High School and UVSC. If you see Landon out in the field, be sure to say hi and congratulate him on the new job.

We still currently have open positions for more techs to ensure we always can meet the needs of our growing customer base in Eagle Mountain, so please apply at Directcom.com or see http://blog.directcom.com/2014/04/14/immediate-opening-combo-tech-eagle-mountain-utah/. We prefer to hire Eagle Mountain residents, so strongly encourage all locals to apply to work at Direct Communications, your local Eagle Mountain ISP, or Eagle Mountain internet service provider.

2014 FIFA World Cup Brazil – Match Schedule

  • You can watch the 2014 FIFA World Cup™ online on WatchESPN.com with Direct Communications High-Speed Internet. Log on to directcom.com today to get remote access.
  • You can watch the 2014 FIFA World Cup™ online from anywhere in the U.S. on ESPN3 available on WatchESPN with Directcom High-Speed Internet.

    You can watch the 2014 FIFA World Cup™ online from anywhere in the U.S. on ESPN3 available on WatchESPN with Directcom High-Speed Internet.

A note on this: There is a difference between ESPN3, and the WatchESPN app. We provide free access to ESPN3 for our internet customers. The WatchESPN app is strictly for the big national cable TV providers–do not attempt to use the WatchESPN app from your mobile device, because it will ask you to choose your TV provider, and Direct Communications will not be on that list. To access ESPN3, which is what all the games will be shown on, from your PC, go to our homepage and click on the ESPN3 link, or go directly to http://espn.go.com/watchespn/index/_/channel/espn3/
As long as you are on your home network (that is, on Directcom’s network within Eagle Mountain) and using one of our IP addresses, you will be able to access the games. We have had a couple of customers not being able to access ESPN3 because they were logged into a work VPN while at home, and ESPN3 will only work within our IP range.

TO WATCH REMOTELY: In order to watch when you are away from home, you will first need to activate remote access. To do this you will need to set up an ESPN online account while in your home network (ie, using our internet connection or IP addresses) and then activate remote access by clicking on the “Remote Access” button at the top right. That will allow several days of remote access, after which you will need to return to your home network and reactivate remote access again.

TIP: The ESPN app on your Xbox is probably the best and easiest way to access the games.

Day Air Date Match Start (ET) Kickoff (ET) Duration TV Network Matchup Stage Site
Thu 6/12/14 1 3:30 PM 4:00 PM 2:30 ESPN Brazil vs. Croatia Group A Sao Paulo
Fri 6/13/14 2 11:30 AM 12:00 PM 2:30 ESPN2 México vs. Cameroon Group A Natal
Fri 6/13/14 3 2:30 PM 3:00 PM 2:30 ESPN Spain vs. Netherlands Group B Salvador
Fri 6/13/14 4 5:30 PM 6:00 PM 2:30 ESPN2 Chile vs. Australia Group B Cuiaba
Sat 6/14/14 5 11:30 AM 12:00 PM 2:30 ABC Colombia vs. Greece Group C Belo Horizonte
Sat 6/14/14 7 2:30 PM 3:00 PM 2:30 ABC Uruguay vs. Costa Rica Group D Fortaleza
Sat 6/14/14 8 5:30 PM 6:00 PM 2:30 ESPN England vs. Italy Group D Manaus
Sat 6/14/14 6 8:30 PM 9:00 PM 2:30 ESPN Ivory Coast vs. Japan Group C Recife
Sun 6/15/14 9 11:30 AM 12:00 PM 2:30 ABC Switzerland vs. Ecuador Group E Brasilia
Sun 6/15/14 10 2:30 PM 3:00 PM 2:30 ABC France vs. Honduras Group E Porto Alegre
Sun 6/15/14 11 5:30 PM 6:00 PM 2:30 ESPN Argentina vs. Bosnia-Herzegovina Group F Rio de Janeiro
Mon 6/16/14 13 11:30 AM 12:00 PM 2:30 ESPN Germany vs. Portugal Group G Salvador
Mon 6/16/14 12 2:30 PM 3:00 PM 2:30 ESPN Iran vs. Nigeria Group F Curitiba
Mon 6/16/14 14 5:30 PM 6:00 PM 2:30 ESPN Ghana vs. United States Group G Natal
Tue 6/17/14 15 11:30 AM 12:00 PM 2:30 ESPN Belgium vs. Algeria Group H Belo Horizonte
Tue 6/17/14 17 2:30 PM 3:00 PM 2:30 ESPN Brazil vs. México Group A Fortaleza
Tue 6/17/14 16 5:30 PM 6:00 PM 2:30 ESPN Russia vs. South Korea Group H Cuiaba
Wed 6/18/14 20 11:30 AM 12:00 PM 2:30 ESPN Australia vs. Netherlands Group B Porto Alegre
Wed 6/18/14 19 2:30 PM 3:00 PM 2:30 ESPN Spain vs. Chile Group B Rio de Janeiro
Wed 6/18/14 18 5:30 PM 6:00 PM 2:30 ESPN Cameroon vs. Croatia Group A Manaus
Thu 6/19/14 21 11:30 AM 12:00 PM 2:30 ESPN Colombia vs. Ivory Coast Group C Brasilia
Thu 6/19/14 23 2:30 PM 3:00 PM 2:30 ESPN Uruguay vs. England Group D Sao Paulo
Thu 6/19/14 22 5:30 PM 6:00 PM 2:30 ESPN Japan vs. Greece Group C Natal
Fri 6/20/14 24 11:30 AM 12:00 PM 2:30 ESPN Italy vs. Costa Rica Group D Recife
Fri 6/20/14 25 2:30 PM 3:00 PM 2:30 ESPN Switzerland vs. France Group E Salvador
Fri 6/20/14 26 5:30 PM 6:00 PM 2:30 ESPN Honduras vs. Ecuador Group E Curitiba
Sat 6/21/14 27 11:30 AM 12:00 PM 2:30 ESPN Argentina vs. Iran Group F Belo Horizonte
Sat 6/21/14 29 2:30 PM 3:00 PM 2:30 ESPN Germany vs. Ghana Group G Fortaleza
Sat 6/21/14 28 5:30 PM 6:00 PM 2:30 ESPN Nigeria vs. Bosnia-Herzegovina Group F Cuiaba
Sun 6/22/14 31 11:30 AM 12:00 PM 2:30 ABC Belgium vs. Russia Group H Rio de Janeiro
Sun 6/22/14 32 2:30 PM 3:00 PM 2:30 ABC South Korea vs. Algeria Group H Porto Alegre
Sun 6/22/14 30 5:30 PM 6:00 PM 2:30 ESPN United States vs. Portugal Group G Manaus
Mon 6/23/14 36 11:30 AM 12:00 PM 2:30 ESPN Netherlands vs. Chile Group B Sao Paulo
Mon 6/23/14 35 11:30 AM 12:00 PM 2:30 ESPN2 Australia vs. Spain Group B Curitiba
Mon 6/23/14 34 3:30 PM 4:00 PM 2:30 ESPN Croatia vs. México Group A Recife
Mon 6/23/14 33 3:30 PM 4:00 PM 2:30 ESPN2 Cameroon vs. Brazil Group A Brasilia
Tue 6/24/14 39 11:30 AM 12:00 PM 2:30 ESPN Italy vs. Uruguay Group D Natal
Tue 6/24/14 40 11:30 AM 12:00 PM 2:30 ESPN2 Costa Rica vs. England Group D Belo Horizonte
Tue 6/24/14 37 3:30 PM 4:00 PM 2:30 ESPN Japan vs. Colombia Group C Cuiaba
Tue 6/24/14 38 3:30 PM 4:00 PM 2:30 ESPN2 Greece vs. Ivory Coast Group C Fortaleza
Wed 6/25/14 43 11:30 AM 12:00 PM 2:30 ESPN Nigeria vs. Argentina Group F Porto Alegre
Wed 6/25/14 44 11:30 AM 12:00 PM 2:30 ESPN2 Bosnia-Herzegovina vs. Iran Group F Salvador
Wed 6/25/14 42 3:30 PM 4:00 PM 2:30 ESPN Ecuador vs. France Group E Rio de Janeiro
Wed 6/25/14 41 3:30 PM 4:00 PM 2:30 ESPN2 Honduras vs. Switzerland Group E Manaus
Thu 6/26/14 45 11:30 AM 12:00 PM 2:30 ESPN United States vs. Germany Group G Recife
Thu 6/26/14 46 11:30 AM 12:00 PM 2:30 ESPN2 Portugal vs. Ghana Group G Brasilia
Thu 6/26/14 47 3:30 PM 4:00 PM 2:30 ESPN South Korea vs. Belgium Group H Sao Paulo
Thu 6/26/14 48 3:30 PM 4:00 PM 2:30 ESPN2 Algeria vs. Russia Group H Curitiba
Sat 6/28/14 49 11:30 AM 12:00 PM 2:30 ABC 1A vs. 2B Rd. of 16 Belo Horizonte
Sat 6/28/14 50 3:30 PM 4:00 PM 2:30 ABC 1C vs. 2D Rd. of 16 Rio de Janeiro
Sun 6/29/14 51 11:30 AM 12:00 PM 2:30 ESPN 1B vs. 2A Rd. of 16 Fortaleza
Sun 6/29/14 52 3:30 PM 4:00 PM 2:30 ESPN 1D vs. 2C Rd. of 16 Recife
Mon 6/30/14 53 11:30 AM 12:00 PM 2:30 ESPN 1E vs. 2F Rd. of 16 Brasilia
Mon 6/30/14 54 3:30 PM 4:00 PM 2:30 ESPN 1G vs. 2H Rd. of 16 Porto Alegre
Tue 7/1/14 55 11:30 AM 12:00 PM 2:30 ESPN 1F vs. 2E Rd. of 16 Sao Paulo
Tue 7/1/14 56 3:30 PM 4:00 PM 2:30 ESPN 1H vs. 2G Rd. of 16 Salvador
Fri 7/4/14 58 11:30 AM 12:00 PM 2:30 ESPN2 W53 vs. W54 Quarterfinals Rio de Janeiro
Fri 7/4/14 57 3:30 PM 4:00 PM 2:30 ESPN W49 vs. W50 Quarterfinals Fortaleza
Sat 7/5/14 60 11:30 AM 12:00 PM 2:30 ABC W55 vs. W56 Quarterfinals Brasilia
Sat 7/5/14 59 3:30 PM 4:00 PM 2:30 ESPN W51 vs. W52 Quarterfinals Salvador
Tue 7/8/14 61 3:30 PM 4:00 PM 2:30 ESPN W57 vs. W58 Semifinals Belo Horizonte
Wed 7/9/14 62 3:30 PM 4:00 PM 2:30 ESPN W59 vs. W60 Semifinals Sao Paulo
Sat 7/12/14 63 3:30 PM 4:00 PM 2:30 ESPN L61 vs. L62 3rd Place Brasilia
Sun 7/13/14 64 2:30 PM 3:00 PM 2:30 ABC W61 vs. W62 Final Rio de Janeiro

Paris Open House – Friday June 13-Free Food, Free Fun, and Fiber Optic Cable.

Direct Communications will be hosting an open house for all Bear Lake County residents on Friday June 13, 2014 from 11am to 4pm, at our newly remodeled Paris office, 648 1/2 North Main, Paris, Idaho. This will also serve as a grand re-opening of our remodeled office.

Join us for free food, snowcones,  fun, prizes and games for the kids, including an inflatable water slide. Come and see our remodeled office, with a new conference room that will be available for approved community use. Meet our new local employees, Jennifer Pope, Dustin Keetch, and Krystal Bruce.

Our open house will include displays and information about Fiber Optic cable technology, and how it is improving life and communications in the Bear Lake area. Our managers, engineers, and project managers will be on hand to answer all your questions about when fiber is coming to your neighborhood. Keith Martindale of KVSI will be doing a local radio broadcast from the event.

For more information please call 208 548 2345.

 

Join us for the grand opening of our remodeled Paris Idaho office and open house.

Join us for the grand opening of our remodeled Paris Idaho office and open house.

 

2014 Pony Express Days Report

The happiest week of the year for our marketing department, Pony Express Days, is over once again. Like previous years, Directcom was a festival sponsor, and we reflected that we have been a corporate sponsor each year for over 10 years now. Although the City celebration was scaled back this year, this was Directcom’s biggest year ever as far as the parade was concerned, and we decided to try direct most of our advertising budget towards throwing out lots of free candy and toys along the parade route, and try give the folks something to remember. We threw out literally thousands of t-shirts, frisbees, and wristbands, and two new items this year: megaphones for the girls, and foam swords for the boys.

We began the week with a customer focus group, which we find is always a good way to set the mood for Pony Express Days. This year we invited customers who were subscribing to symmetrical speeds, and the very highest speeds, 100Mb and 50Mb, to attend our session, so we could find out more about what makes people choose premium speeds, and how they felt we were doing in meeting the needs of super users in Eagle Mountain. They provided us with some good insights, suggestions and discussion, and we provided them with dinner and some insider information into our future plans. Thank-you again to the customers who took the time to attend this session.

Directcom Ape throws out bananas to the crowd.

One of the most fascinating parts of this parade for us is how much people love to catch bananas from our Directcom ape (which started as a parody of 2001 Space Odyssey and represents the evolution of broadband to fiber technology.) This ape throwing bananas tradition began back in 2009 quite by accident, when he threw out an extra banana he was eating that year  just for fun, and the crowd went wild. Every year since then, we have thrown out more and more bananas, and this year our ape distributed three very large boxes during the parade. At the booth this year we had a couple of extra bananas sitting on the desk, and a father and daughter came by to ask a question, and we offered the child a banana. She was not interested in the healthy alternative to the candy on our desk until Diane (our office manager) told her that our parade monkey had actually touched these very bananas, and suddenly her face lit up and she eagerly snatched up the banana and began peeling it. Thanks to Troy for being the ape again–it is not a job for the faint-hearted–it can get very hot in that costume under the blazing desert sun, especially while dancing and surfing on top of a van and throwing out hundreds of bananas.

 

Ben Hayes, Outside Sale Exec for Directcom, presents a Smart TV to Nathan and Sarah Jensen- winners of this year’s Pony Express Days customer giveaway. They will be streaming video in style. –At Nolan Park in Eagle Mountain

Each year we hold a drawing for current customers, and give away a TV at the end of the week. This year the prize was a 40″ Vizio Smart TV, which fits well with our brand position of Faster Streaming Broadband. We try to encourage our customers to stream and watch as much online video as possible, because we have noticed that the more people use their internet for entertainment purposes, the more likely they are to be Direct Communications customers, because we are the only provider in Eagle Mountain that does not limit the amount of data (i.e. streaming movies) people can use each month. In the past we have done paper tickets, but this year we required an online entry, which was hopefully more convenient for both us and our customers.

 

Direct Communications employees and family at the Pony Express Days 5K run.

Each year we pay for several of our employees and their families to run in the 5K on Saturday morning. Kip Wilson, our General Manager, is a running enthusiast, and came away this year with a great idea for how to spice up the race in 2015. He is thinking about introducing an incentive like: every customer who finishes in front of him in the 5K next year will receive a free month of internet service. Would that give you extra motivation during your run?

Ben Hayes ready to answer questions at our booth in Nolan Park.

This was a relatively quiet year for us at the booth in the park, because we were not running any large sales promos like we have sometimes done in years past. (Some of you may have received a free Xbox or Wii simply for signing up back in the day.)  These days, new fiber is the message people want to hear, and rather than invest in sales promotions, we plough all available resources into upgrading copper lines to fiber. By far the most common question people asked at the booth was: “When is Fiber coming to my neighborhood?” We were even pleased to see a competitor with a booth set up just down the aisle from us, because it was clear evidence that contrary to some complaints, there is no internet monopoly in Eagle Mountain.

Superheros and super villains join Directcom for the parade. We say you can unleash your online superpowers with fiber optic broadband.

Thanks again to our superhero friend Tim who makes his own amazing costumes and marches in the parade each year with us. We would like to thank the City for again hosting this great event, and also say good job to the new event Coordinator at the City, Chasity Glenn, and her intern, Tia Trusty, who took good care of the sponsors and made sure everything went smoothly. We enjoyed being near the front of the parade. As a small local business, we must admit we enjoyed the scaled-back version of Pony Express Days–it was more like the old days, with mainly just local businesses as sponsors, locals attending, and a real small-town feel.

See you all again next year during Pony Express Days, and please comment below if you have any suggestions on how Directcom can make next year’s event even better.

 

 

 

 

 

 

 

Why Are Some Homes In Eagle Mountain Still On Copper Instead Of Fiber?

“What is the holdup?“ asked Eagle Mountain resident Don Mallicoat recently on Facebook. This is an excellent question, which many customers in Eagle Mountain who are still on DSL (copper) connections, are probably asking. Why are some homes in Eagle Mountain still on copper, while most are being served with fiber to the home? What is preventing Direct Communications from taking fiber to every home today?

The very short answer is simply: money, and the sheer cost of the citywide upgrade.

The slightly more expanded answer is specifically: cash flow.

The more complex answer, that requires some real explanation, is government regulation of our industry, and how the business model of rural telecom works.

Firstly, let’s be clear—we wish we already had fiber to every home in Eagle Mountain. If we could wave a magic wand, we would make that happen today. Our research and data shows that fiber customers are more satisfied with their service, irrespective of the bandwidth package to which they are subscribing. Further, our data indicates that fiber customers cost less in maintenance and customer support. Our goal is to upgrade every home to fiber as quickly as possible because it is better for our customers, the community, and us.

When Directcom purchased the previously city-owned network from Eagle Mountain City in 2006, the number of houses with fiber to the home was 0.

The number of homes in Eagle Mountain with fiber to the home is now several thousand. So, we have made progress, but yes, there are still neighborhoods we need to convert from DSL to Fiber.

The company has already upgraded about half of the older subdivisions from copper to fiber; however, due to simple budget constraints, we cannot run it to everyone at once. Over the past few years, Directcom has been able to upgrade about 300 older homes a year to fiber, while at the same time kept up with fiber construction to all new subdivisions. During 2013 the company upgraded Cedar Trails, Sage Valley, and the Eagle Landing subdivisions from Copper to Fiber lines. During 2014 we are upgrading Pioneer and Mountain View. By the end of 2014 we should be completely done with the city center upgrade.

Since 2006, we have invested about $24 million into network assets. (This is public information that can be can be sought from the State Tax Commission.) This should give some perspective into the cost of building a modern fiber network. Where does all that money come from? Not from your internet bill, but keep reading, and we will answer that later.

Some background: Direct Communications bought the former Eagle Mountain Telecom in 2006, after the city had tried for many years to sell off its telephone network. The cost of building and maintaining a telephone network was driving the city slowly towards bankruptcy, and Direct Communications, a private telecom provider with a business model that works for remote areas, stepped up and offered a solution for residents of Eagle Mountain, and Directcom paid off the Municipal Bonds which had financed the City’s network. Direct Communications originally bought the network from the City for $6.3 million, and every year since then we have invested significant resources into upgrading the network plant to fiber optic lines, and upgrading switches, electronics and equipment to power the fiber.

So, what is preventing us from upgrading all the homes to fiber in the same year?

Like all businesses, we work within certain constraints. Our available budget is one constraint. Acquiring capital is a major constraint. For us, and most small businesses, managing cash flow is a major constraint. A small company can easily go bankrupt by growing too fast and not having the cash flow to keep up with growth, because of the time lag between investment and recovery on that investment. That lag needs to be financed. Most fast-growing startups must be fueled by outside investment capital, especially those with high construction costs like communications networks. Without this, they would not have the cash flow to even pay their employees because of this time lag. Directcom, essentially still a startup, must finance most of its network growth and upgrades through borrowing from banks and government entities devoted to lending to rural institutions. Borrowing the millions of dollars needed for upgrades is not easy, and very tight government regulation of our industry makes it especially challenging to acquire financing. Put simply, we just can’t get our hands on the huge amount of money needed to do all the upgrades at once.

An important piece of this puzzle is to understand that end consumers themselves could never pay for the real cost of bringing fiber to their homes under pure market forces in a community this size. Clear evidence to demonstrate this claim is that there no other wireline provider in Eagle Mountain.   However, rest assured, Eagle Mountain citizens, that we are truly the only provider who really loves you, because we are here with you and working diligently to bring fiber optic connectivity to every home and business. This is our only market, and Direct Communications Cedar Valley has no interest outside of Eagle Mountain. You are our only customers.

We should mention the need to build and scale the network in a technologically sound way.  Switching everyone all at once would drastically impact our network, resulting in months or years of chaos and a bad consumer experience for everyone in Eagle Mountain until we stabilized everything again.   We want to build it well, not just for today but for decades to come.  That along with identifying trouble/aged areas in the network is the primary determinant in where to upgrade and how to improve the network. The upgrades have to be carried out in a manageable fashion that will fit within capabilities, and our financing model.

Direct Communications makes their investment in fiber construction back over several decades. We borrow to build the network, and then during those decades of cost recovery, an FCC program pays a specified rate of return, which provides the incentive to invest in remote areas, and allows us to pay back the debt. Without this program, Eagle Mountain would not have a fiber network at all, and we would not have a viable business model. (Also worth noting is that there is a several year gap between when we put fiber into the ground and when it is allowed to start being recovered on under the FCC program.) Of course, along with this federal cost recovery program, comes federal regulation—a lot of it. In spite of the very real and genuine challenges resulting from cash constraints, burdensome government regulations, and ever increasing network demands, we are excited about the accelerated deployment of fiber to the homes that we’re pursuing in order to continue providing premier internet experiences for our customers now, and to prepare for the way people will use the internet in the future.   It is often trendy to trash government regulation and by no means are we fans of a great deal of it, but in rural communities where there is no viable business model for the deployment of fiber networks the model of a regulated monopoly makes the most economic and social sense.  It ensures a provider of a business model that incents investment and then a statewide regulatory authority regulates the monopoly to protect the consumers who have no other choice where to go for wireline services.

So, we will continue to slowly but steadily upgrade from copper to fiber as the business model allows. If you are already on fiber, know that you are enjoying the most advanced broadband technology available anywhere in the world.  If you are one of the customers still on copper, try to console yourself with the fact that you do have fiber to your neighborhood or street node. Only the last few feet through your yard to your home are actually still copper lines. We currently deploy the latest VDSL equipment to maximize the copper technology, and you can choose 20Mb DSL speeds, which is enough to stream about 3 Netflix movies at the same time. We are currently looking at increasing that copper offering to a 30Mb download to tide you over until we get fiber to your home. Someday every home in Eagle Mountain will have fiber all the way to the home, and the happiest people of all will probably be the employees of Direct Communications, your local broadband provider.

(Special thanks to Kip Wilson, General Manager, and Michael Parrish, Accounting Manager, for their contributions to this article.)

IMMEDIATE OPENING: Combo Tech, Eagle Mountain Utah

Posted April 14, 2014: Direct Communications is currently hiring for the following position:

Combination Technician

 

Job Duties and Requirements:

-Installs new services and equipment for internet and telephone subscribers by installing drop wires,

station protectors, and network interface devices over copper or fiber optic cable.

-Maintains and repairs existing services and equipment by using test sets to locate line trouble and

determine necessary repairs. Repairs may include fixing wiring , station protectors, ground connections,

running new wires and replacing jacks as needed.

-Completes all Outside Plant installation repair related forms and reports.

-Installs VOIP, DSL, computer networking, high speed circuits, and other services for home networking.

-General knowledge of TCP/IP, PPPoE, WPA, or related protocols, and other service for home-

-Demonstrates the ability to interact with a variety of people in a professional manner.

-Willingness to be available to work after hours or as needed, may include Saturdays.

-Must have and maintain a valid driver’s license and be insurable under Direct Communications

insurance policy.

Applicant must have high school diploma and at least one year of internet protocol.

 

Applicant Procedures:

This is a full time, benefited position. Benefits include health insurance, 401K and pension.

Hourly Pay: $15.00 to $18.00 per hour, DOE. Direct Communications is an equal opportunity employer.

Send your resume and cover letter to Diane@directcom.com or fax to 801 789 4118

Position closes on April 25, 2014

Viacom Negotiation Update

Update: 4/2/2014

NATIONAL CABLE TELEVISION COOPERATIVE AND VIACOM
REACH DEAL TO RENEW CARRIAGE AGREEMENT
Lenexa, KS and New York, NY – April 1, 2014 – The National Cable Television Cooperative (NCTC) and Viacom reached an agreement to renew carriage of Viacom’s media networks by NCTC’s more than 800 member companies. Terms of the agreement were not disclosed.
Judy Meyka, NCTC Executive Vice President of Programming, said: “Viacom is and remains one of NCTC’s largest content providers and we are pleased to have reached an agreement that will provide opportunities for our members to distribute their content over multiple platforms.”
“We’re grateful to have reached an agreement with NCTC that will allow millions of viewers nationwide to continue to enjoy our programming,” said Denise Denson, Executive Vice President, Content Distribution and Marketing, Viacom. “We commend NCTC for collaborating with Viacom to reach a fair deal that puts viewers first.”
About the National Cable Television Cooperative
The National Cable Television Cooperative, Inc. (NCTC) is a Kansas not‐for‐profit corporation that operates as a programming and hardware purchasing organization for its member companies who own and operate cable systems throughout the U.S. and its territories. NCTC seeks to maximize current and future opportunities to ensure the profitability, competitive stature and long term sustainability of its member companies.

Original Post 3/27/2014:

Multinational entertainment company Viacom, which is the parent owner of networks:  BET, Comedy Central, Spike, TV Land, CMT, MTV, VH1, and Nickelodeon, is threatening to shut down their network feeds to most rural cable companies at the end of March 2014, unless their demands for huge prices increases are met by the rural cable industry.

Direct Communications obtains all cable TV content through a national rural co-op, The National Cable Television Cooperative — which represents more than 1000 small rural cable operators, and negotiates all our programming deals. NCTC is trying to negotiate with Viacom, but they have informed us that they are not hopeful that an agreement will be reached due to Viacom being unwilling to budge on pricing demands.

Programming fees account for the bulk of our customers’ monthly cable TV bill.  Our goal is to protect our customers from significant programming fee increases. Viacom is demanding an increase that is 40 times the rate of inflation over last year’s fees for the same channels you get today – even if you don’t watch them.

We, as a small company that serves rural customers, feel that Viacom may be out of touch with demand for their programs in rural America, since surveys of our customers in rural Idaho have consistently ranked programs like MTV, VH1, BET, and Comedy Central (which are mostly targeted to urban youth) among the least-watched of any cable networks on the Directcom channel line-up.

Our existing agreement with Viacom expires on March 31, 2014. Although NCTC is working to negotiate a fair price for these networks after March 31, Viacom may turn off their networks or require us to remove all their channels until a new agreement is secured. For more information, please call us at 208 548 2345 or check back regularly on our facebook site, facebook.com/Directcom or  blog.directcom.com

 

Here are links to some of the national news stories about NCTC’s negotiations:

Multichannel News, March 25: Small Ops Gird for Battle

Los Angeles Times, March 26: Viacom in Fight with Small Ops

CBS MoneyWatch, March 26: Cable Customer could lose Viacom

IMMEDIATE OPENING: PART-TIME CUSTOMER SUPPORT / SALES ASSOCIATE

IMMEDIATE OPENING FOR: 

PART-TIME CUSTOMER SUPPORT/SALES ASSOCIATE

Location:    Paris, Idaho

Hours:        Monday – Friday, Noon – 5 PM

Reports to: Customer Support Manager

Position Description:

Works with customers to understand their needs and provides appropriate product and service solutions either in person or inbound call.  Thoroughly understands product offerings, how customers use technology and our services and recognizes opportunities to up-sell accounts.  Answers inquires and resolves routine challenges.  Follows established policies and procedures.

Qualifications:

  • High School diploma or equivalent
  • Competency in Windows-based environment
  • Internet and technologically savvy
  • Customer service and/or sales experience preferred

 

Required Skills:

  • Flexible and adaptable with ability to balance and manage multiple priorities
  • Communications: professional, courteous, patient, approachable with attentive listening skills, composed in stressful situations
  • Organized with attention to detail
  • Dedicated to service excellence for internal and external customers

Company Profile:

Direct Communications is an independent telecommunications leader specializing in rural areas.  We are a family-owned business providing quality communications services since 1954 and are dedicated to improving and building up the local communities we serve, and creating opportunities for people in rural communities. We provides local and long distance telephone, VoIP, cellular, high-speed internet, and cable television service to customers across the states of Idaho and Utah, with sister companies in Washington, Oregon and Missouri.

How to Apply:

Email your resume and cover letter to tina@directcom.com.  In the cover letter, please include why you are an ideal candidate for this position and how your experience lines up with the job description.  Resume and cover letter also accepted at Direct Communication Paris or Rockland Office.

Installing Chrome Logo Signage as Part of our Paris Office Remodel

This winter we have been busy updating, repainting and remodeling our Paris, Idaho office, located about 8 miles north of the white sands of Bear Lake. Thank you to all of our local customers and  employees who have helped on this project. Once we are done, we hope to invite all the residents of Bear Lake Valley to a ribbon-cutting and open house to see the new office. Once known as the Paris Community Center, our new Paris office is still available for special community event use, and will have a new conference room in the back for various community education classes. Yesterday we installed some new cubicles for our local techs to use, and a chrome logo on the back wall.  Special thanks to the pros at SignUp Signs & Graphics in Pocatello , who hand-crafted the chrome 3-D lettering. Anyway, this is how the sign was installed:

Positioning the template on the wall

Positioning the template on the wall

The vinyl template is stuck to the wall with front and back covering removed.The vinyl template is stuck to the wall with front and back covering removed. This was the most difficult and time consuming part of the process.

Sticking the metal letters onto the wall

Sticking the metal letters onto the wall

The lettering is complete

The lettering in place

The sign is finished

The vinyl template is peeled off and the installation is complete.

The finished logo signage on the back wall in our Paris office.

The finished logo signage on the back wall in our Paris office.

No Contract Required

 

Be free.

Be free.

FACT:  Direct Communications in Eagle Mountain does not require a contract or term commitment . 

Any new customer may sign up for Directcom Broadband service without a contract. If you prefer the freedom of no contract, or month-to-month service, all that is required is a simple $75 broadband installation fee. However, new customers who commit to an easy 6-month contract term with their service, can enjoy  free installation, a 30-day no risk guarantee, and the peace of mind of knowing that they can cancel service anytime, with just a $25 early termination fee. What we find is almost 99% of customers in Eagle Mountain prefer service with a contract and $0 upfront, so we continue to offer that option. 

Contrary to some claims by our competitors, we actually have never required a contact for internet customers. New customers could always choose to forgo a contract term. However, very few people ever chose to sign up without a contract because we have always offered free installation with a term commitment. We do this because a term commitment lowers our risk, or cost, of installing our premium service. Our installation is very customer-friendly, thorough, customized, and  hands-on: we do all the work for you and no technical knowledge on your part is needed to activate your service. We send a local tech to your house, who mounts the fiber electronics on your home, runs Ethernet cable inside to your network hub, router, or a location of your choice, then activates your home router, sets up your home wireless router with security if you desire, and he will not leave until you are satisfied that your new fiber internet connection, and the connection to all the devices in your home, is working to your satisfaction. We follow up with a satisfaction survey. In the old days we required a $185 broadband installation fee if new customers did not want to sign a 1-year commitment up front. This was largely dictated by FCC requirements for telecommunications and broadband companies like us. Recently, these regulations have changed to give us more leeway in deciding how to set contract and installation terms.

Since early 2013, our policy for new internet customer installs has been that no contract is required, and we only require a $75 broadband installation fee if a new customer wants to be free of any commitment.

For customers who know they will be in their homes for a while, and are willing to sign a 6-month commitment, we will continue to offer FREE installation. Plus, we of course will also give you the first month free if you are using our refer-a-friend program, or in other words, if you were referred by a friend.

One qualifier, which will probably never change since it is set by the State of Utah Government, is that regulated telecoms like us must charge a $25 phone activation fee for new accounts. This has always existed as part of the Utah State Public Utilities regulation. This is separate from broadband installation fees.

Why are we doing away with contracts?

Over the past couple of years, some of our non-customers in annual focus groups have told us that they didn’t like contracts. Many people did not want to sign long-term commitments various reasons—some did not feel secure in their employment, and feared they might not be able to pay for service in a few months; many said they were looking to move out of Eagle Mountain sometime in the coming year; others said they just don’t like contracts as a matter of principle. We agree—people should stay with us because we offer the best, most reliable service in Eagle Mountain, and not because we have them locked into a contract. However, until recently, our hands were essentially tied because of NECA and FCC regulation.

In  June of 2012, we tested this feedback from non-customers, and during Pony Express Days, instead of offering a sweet electronic toy like an Xbox as a promotion, which would also require long term commitments, we simply offered free installation with no contract and no obligation, and a couple of months of free service so they could demo our superior internet product risk free. While the number of new customers taking advantage of this promo was not quite as high as the years we offered a free Xbox or Wii, the results were still good, and, even more encouraging, as we tracked these customers over the next following months, we found they were just as likely to stay with us than people who had signed a contract. They stayed because they liked the service and found it to be better than any competitors service in Eagle Mountain. This is what we want.

So, we decided to make this no-contract offer our general policy, with a few adjustments. We want to make it easy for people to switch to us. We want to be easy to do business with. We hope that a $75 install charge, with no contract required, would be low enough for most homeowners in Eagle Mountain to afford without requiring anyone to go without shoes for the month. $75 does not nearly cover our cost for an install—we have to pay for the tech, the truck roll, and most expensive, the new fiber electronics to be installed on the home. Together these amount to several hundred dollars. However, we feel confident that once a customer has experienced our faster streaming fiber optic broadband, they will never go back to a wireless internet service provider. Our customers tell us: You simply can’t go back from fiber.

In the past, in order to make it financially viable to give away free electronics as a promotion, like an Xbox, Wii, AppleTV or Kindle Fire, we have with  special promotions asked new customers to sign 2-year contracts to get a fantastic free promo item. Many people who previously said they disliked contracts suddenly didn’t mind them as much. They get a free Xbox, and we get a new customer while lowering our risk–it’s a win-win. In the past couple of years, as the general public has become more tech savvy and educated, the very idea of fiber has become more powerful than any promotion or toy we could offer, so we have limited our promotions and relied simply on our premium value proposition. So, contacts associated with promos are a thing of the past too.

Of course, we expect most people will still choose the no upfront cost, free install, with one month free, that comes with a 6-month commitment. This is not a promo—this is our everyday pricing. But, for Eagle Mountain residents who don’t like contracts, this $75 upfront option is built for you, and we hope to see you soon. Haven’t you ever wanted to know what your internet experience could be over fiber optic cable? Try it—you will like it.

Direct Communications Donates to Westlake High School – 2013 Edition

Diane Bradshaw of Direct Communications presents a donation to Westlake High School Athletic Director Michael O’Connor for the athletic program. (Not pictured, but our thanks also to: Sharon Mardesich, athletic assistant.)

Diane Bradshaw of Direct Communications presents a donation to Westlake High School Athletic Director Michael O’Connor for the athletic program. (Not pictured, but our thanks also to: Sharon Mardesich, athletic assistant.)

Nov 2013 – Eagle Mountain, UT

Direct Communications donated $6000 to the Westlake High School Athletic Program this month, as part of their continuing effort to support student achievement at the school. This money will be split between the football program and the general athletic scholarship fund. According to Sharon Mardesich, athletic assistant, the scholarship fund was established to reward graduating student athletes with money for college, who have made a significant all-round contribution to Westlake High School, not only through their participation in athletics, but also by their good grades, attitude, perseverance and general involvement.

Diane Bradshaw of Direct Communications presents a donation to Westlake High School Athletic Director Michael O’Connor for the athletic program. (Not pictured, but our thanks also to: Sharon Mardesich, athletic assistant.) We are proud to be a sponsor of Westlake High School Athletics. —at Westlake High School.

Direct Communications Donates to Rockwell Charter High School – 2013

Diane Bradshaw presents a donation to Coach Maw of Rockwell High School

Diane Bradshaw of Direct Communications presents a donation to Coach Maw of Rockwell High School

November 2013, Eagle Mountain Utah.

Direct Communications donated $500 to Rockwell Charter High School again in 2013, as part of the company’s continuing effort to be a responsible corporate partner of the citizens of Eagle Mountain.

Certificate from Rockwell High School thanking Directcom for it's continuing commitment to supporting education

Certificate from Rockwell High School thanking Directcom for it’s continuing commitment to supporting education

Rockwell High presents Direct Communications with a certificate of appreciation

A representative of Rockwell High presents Direct Communications with a certificate of appreciation for supporting the high school.

Direct Communications Donates to the Ranches Academy – 2013 Edition

Ranches AcademyDirect Communications, Eagle Mountain’s local fiber optic broadband service provider, donated again this year to The Ranches Academy.  Diane Bradshaw, Directcom office manager, who has been coordinating the education outreach program, and is herself  a parent of children who attended schools in Eagle Mountain, wanted to find a way to help support local schools, as well as improve the business profile of Directcom. “People need to know that we are heavily invested in Eagle Mountain—we are invested in the children and invested in the community. One way we can give back meaningfully is to get involved in the schools.”

Susie Scherer, Director of The Ranches Academy said: “We are so excited to be getting this check this year. We are doing our first licensed school play and it is more expensive than expected. Half of the money will go toward the play and half will be used again by the student council for similar activities as last year. I just told the parent volunteer about the play and she is ecstatic! Please pass on our gratitude! Thank you.”

Direct Communications Donates to Eagle Valley Elementary

November 2013, Eagle Mountain, Utah.

Ben Hayes, Account Executive for Directcom, presents a donation to Eagle Valley Elementary.

Ben Hayes, Account Executive for Directcom, presents a donation to Angie Hale and Principle Conley of Eagle Valley Elementary.

Direct Communications donated again this year to Eagle Valley Elementary School in Eagle Mountain, as part of the company’s commitment to be involved in the community. As the local broadband service provider, Direct Communications believes that supporting local education is a way to both reinforce the important message that good education and better broadband service go hand in hand, and both are essential elements to enhancing the quality of life for all in Eagle Mountain.

Angie Hale of Eagle Valley Elementary School stated:

“Thank you to Direct Communications for supporting Eagle Valley Elementary! Direct Communications, Eagle Mountain’s local telephone and internet service provider, recently made a generous donation to Eagle Valley Elementary in support of their Battle of the Books program. America’s Battle of the Books provides the opportunity for students in 3rd – 6th grades to read a specific list of books and then compete as teams to demonstrate their knowledge and comprehension of the titles they have read. This program encourages students to read quality books and also gives them the opportunity to have fun while reading and competing with peers. Direct Communications’ contribution will help provide Eagle Valley Elementary’s media center with much needed additional copies of the books, as well as provide awards and incentives for the program’s participants. It will greatly help Eagle Valley Elementary to encourage an even greater love of literacy and learning among its students. Direct Communication’s generosity shows their continued dedication to the community and their willingness to help support local schools and programs.”

Directcom Donates to Hidden Hollow Elementary School – 2013

Diane Bradshaw of Direct Communications presents a check for $500 to Tom Tillman, Principal of Hidden Hollow, and Reon Cowan, assistant.

Diane Bradshaw of Direct Communications presents a check for $500 to Tom Tillman, Principal of Hidden Hollow, and Reon Cowan, assistant.

November 2013 -Eagle Mountain, Utah. Direct Communications donated $500 to Hidden Hollow Elementary School, as part of their continuing effort to support education in Eagle Mountain.

Brigham Griffin, Marketing Director for Direct Communications said: “For us, being the local service provider  means being involved and trying to make a difference in Eagle Mountain, and we hope that  means something to our customers here. I guarantee that we care about Eagle Mountain more than any other provider, because this is our only service area.  We have no other priority. And so, we care about what happens here, and we try to support causes that will enhance life in Eagle Mountain. “

Hidden Hollow elementary is using the $500 donation from Direct Communications this year to buy snow shoes for their 5th graders, who will attend Clear Creek Camp in the spring.

Thank you note from Hidden Hollow Elementary

Thank you note from Hidden Hollow Elementary

Direct Communications Sponsors Frontier Middle School Hope Squad Program

Eagle Mountain, Utah, November 2013:

Direct Communications, Eagle Mountain’s local fiber broadband company, donated $1000 to Frontier Middle School this month, to sponsor the launch of the new Frontier Middle School Hope Squad Program. This program was designed to help combat and prevent bullying at the school.

Diane Bradshaw of Direct Communications, presents Jeff Clark, School Counselor for Frontier Middle School , with a donation for $1000.

Diane Bradshaw of Direct Communications, presents Jeff Clark, School Counselor for Frontier Middle School , with a donation for $1000.

A survey was presented to the students asking them to identify 3 students at the school whom they felt they could talk to if they needed help or had an issue. The school counselors then chose the 30 kids whose names popped up most frequently. (10 students for each grade level.) These students will make up the new Hope Squad. School counselors will train them how to respond and handle a situation, such as another student telling them they are considering suicide. The counselors are then notified, and will be able to handle the situation appropriately.

Mary Finely, School Counselor A-D, Frontier Middle School stated:

“Direct communication has made a more than generous donation to our school to help support the Hope Squad.  This is a team of students who are trained to be the listening ears for their peers and alert counselors of anything that could be considered a harmful activity. This donation helps us to sustain a safe atmosphere that is felt by all students in the community. Frontier Middle School recognizes the well-rounded support of Direct Communications for all of our students and thanks them for their generous support.”

Diane Bradshaw, local Office Manager and Community Representative for Direct Communications, said that she was very pleased that the company donation to the school this year was going towards such an important cause as preventing bullying. “We are very impressed that Frontier is taking such a proactive approach to making their school a safe environment, because bullying has been an issue on many parents minds in Eagle Mountain recently. It feels good to know the money will be used to helping making life a little better for all of our kids.”

Jeff Clark, School Counselor, Frontier Middle School said:

“We are grateful for Direct Communications generous donation to Hope Squad which will help spread the word to our students at Frontier Middle School that they are never alone, there’s people that care, and there’s always Hope.”

Jeff Clark further explained that The Hope Squad is a district wide program that will hopefully soon trickle down throughout the state. “Your donation of $1000 will go directly to the Hope Squad program and assist in preventing suicide and bullying at Frontier Middle School.  Hope Squad allows students to share personal information with their peers in a safe environment so they can get the necessary help they need.  The money will be used for our program fees, such as enrollment, shirts, banners and other signage.”

Which Directcom Employee should Win our 2013 Idaho Office Halloween Costume Contest?

Daniel- email

Daniel- email

Kim - Steam Punk

Kim – Steam Punk

Pam - Wednesday

Pam – Wednesday

Jeremy - Horse's Rear End

Jeremy – Horse’s Rear End

John - What does the fox say?

John – What does the fox say?

Tim - New Dad

Tim – New Dad

Amy -Spider Lady

Amy -Spider Lady

Matt - Linda the Sucker Lady

Matt – Linda the Sucker Lady

Kip - Doesn't do Halloween

Kip – Doesn’t do Halloween

Michael - Ski Bum

Michael – Ski Bum

Anita - American Morph

Anita – American Morph

Erin - Halloween Fun

Erin – Halloween Fun

Lorri - Witch

Lorri – Witch

Tina - Minion

Tina – Minion

Linda - Michael Jackson

Linda – Michael Jackson

Charlotte - Queen of the Beach

Charlotte – Queen of the Beach

Brad - The Deer Hunter

Brad – The Deer Hunter

Rowan - Cowboys Cheerleader

Rowan – Cowboys Cheerleader

Brigham - French Braid

Brigham – French Braid

Which Directcom Employee should Win our 2013 Eagle Mountain Office Halloween Costume Contest?

Kristy - Pioneer Woman

Kristy – Pioneer Woman

Ben - Dr Raymond Stantz from Ghostbusters

Ben – Dr Raymond Stantz from Ghostbusters

Brenda  - Ghoul school Graduate

Brenda – Ghoul school Graduate

Diane - Little Bo Peep

Diane – Little Bo Peep

Direct Communications Cable Now Carries Fox Sports 1

Direct Communications Cable customers in Idaho have probably recently noticed a change in the channel line-up: channel 61 has changed from the old Speed Channel to FOX Sports 1.  FOX Sports 1 is a new, national 24-hour multi-sport cable channel launched by FOX Sports on August 17, 2013. This new network has replaced the Speed channel.

So what is Fox Sports 1?

Here are some answers from Fox Sports official website to FAQ’s taken from http://msn.foxsports.com/other/page/foxsports1-faq

“Over the past several years, FOX Sports has acquired or renewed rights agreements with entities like the FIFA World Cup, MLB, NASCAR, NFL, UFC and collegiate conferences like the Big Ten, Big 12, Big East, Conference USA, Pac-12, the USGA and soccer leagues around the world to develop a full, robust programming schedule. FOX Sports 1 will have nearly 5,000 hours of live event, news and original programming annually.

FOX Sports continues its major commitment to motorsports programming with top-level NASCAR events, including NASCAR Sprint Cup Series, NASCAR Nationwide Series (2015) and NASCAR Camping World Truck Series races; popular programs like NASCAR RaceDay, NASCAR Victory Lane and NASCAR Race Hub; events from around the world, including Monster Energy Supercross; MotoGP World Championship; the ARCA Racing Series; the famed 24 Hours of Le Mans; and the popular Barrett-Jackson Collector Car auctions on a FOX channel.

At present, FOX Sports 1 has rights agreements in place to carry college basketball and football, MLB (in 2014), NASCAR, NFL (ancillary programs), world-class soccer, UFC and USGA championship events. FOX Sports 1 boasts nearly 5,000 hours of live event, news and original programming annually and that number will continue to grow. College football on FOX Sports 1 is highlighted by regular season coverage of Big 12, Pac-12 and Conference USA games. FOX Sports 1 carries dozens of exclusive prime time college basketball games from the Big East, Big 12, Pac-12 and Conference USA and the network is home to the Big East men’s basketball tournament. Starting in 2014, select MLB League Championship Series and Division Series games as well as regular season games are coming to FOX Sports 1. FOX Sports 1 also carries select NASCAR Sprint Cup Series events beginning 2015; NASCAR Nationwide Series events in 2015, NASCAR Camping World Truck Series races; the NASCAR Sprint All-Star race; and all SpeedWeeks, including Daytona 500 Qualifying, Sprint Unlimited at Daytona, (2014, 2017-22) the Budweiser Duel, and NASCAR Sprint Cup Series and NCWTS Practice and Qualifying sessions. Additionally, FOX Sports 1 carries NASCAR RaceDay, NASCAR Victory Lane and Race Hub shows. Soccer is highlighted on FOX Sports 1 with the world’s most prolific club soccer competitions, UEFA Champions League and UEFA Europa League and CONCACAF Champions League. FOX Sports 1 carries the world’s oldest soccer competition, the FA Cup; CONCACAF Gold Cup; CONCACAF Qualifiers, FIFA Women’s World Cup coverage in 2015 and 2019; FIFA Men’s World Cup coverage in 2018 and 2022. UFC is also a core programming pillar. In addition to Saturday pay-per-view preliminary cards, Wednesday nights are home to the UFC with UFC Tonight, live events and The Ultimate Fighter. Come 2015, USGA championship events are also coming to FOX Sports 1.”

Student Competition – Make a Video Ad for Direct Communications

Direct Communications is offering $100 to each school AV class/department in our local service areas willing to participate in a student  contest to create the best TV/web video commercial promoting our high speed internet service.

The winning group or individual student responsible for creating the winning ad will receive a $500 prize.

These ads will be aired on our cable TV network on ESPN and seven other cable channels, in pre-movie screen ads at local cinemas, and on our YouTube channel, Facebook page, and various corporate websites.

Specifications:

Videos must be created by local high school or elementary school students. 

Videos must be exactly 30’ in total length for insertion into local cable TV ad spots.

Videos must be in either 1280×720 HD resolution or 720×480 SD resolution.

Videos must be submitted in digital format, exported in either mpeg2, .mov, Quicktime, or mpeg-4 format.

Any models (especially minors) used whose faces are visible in the ad must have signed model releases. These releases must be submitted to Direct Communications with the video submission. These releases are available for download at  http://www.directcom.com/brand/2013-video%20ad%20Model%20release%20form.pdf

Logo and graphics elements are available for download at http://www.directcom.com/brand

All videos must include a title slide indicating the school and students involved in creating the ad.

Videos must be submitted by Dec 31, 2013.

Videos must promote the unique benefits of Direct Communications High Speed Internet Service.

Examples:

Better Streaming.

You can use our internet to stream video better than on competing services.

Fastest speeds in town.

Our 20Mb speeds are faster than any competitors in town.

No caps. No throttling. No limits.

Some providers claim to support video streaming, but will cap how much you can download each month. They may even charge you data overages or throttle (intentionally reduce) your speed if you watch too much.

Direct Communications is the only provider that will give you true unlimited bandwidth, so you can stream as much online video as you want, in full HD quality.

Your local broadband company.

We are locally owned and operated. Our headquarters are in small-town rural Rockland in southeast Idaho, and our employees all live in rural towns in southeast Idaho. Get better service from your local provider.

Some other ideas:

  1. We provide the only fiber optic network in rural southeast Idaho.
  2. You can watch multiple streams at once on different devices in your home.
  3. We offer residential speeds up to 20Mb on cable broadband and 100Mb on fiber broadband.
  4. Our cable network is backed by state-of-the-art fiber optic cable.
  5. Our speeds are consistent, and we typically provide the speed we advertise, not some “burstable” mythical speed that you can only get for a few seconds.
  6. Unlike wireless providers, your bandwidth is not all shared off the same tower.
  7. We don’t throttle your speeds if you stream too much.
  8. We don’t put a cap on how much you are allowed to download each month.
  9. Our fiber-optic cable connects you directly to the national fiber backbone, with no wireless links inbetween.

10. Wireless internet equipment simply wasn’t built to handle constant high-demand applications like high-definition video very well. Our Fiber network was designed to stream high-definition video.

The creative execution should be relevant, but unexpected. Use your imagination and surprise us.

For more information, contact your local Directcom schools rep, Daniel Parrish at 208 945 8223 or at

danielp@directcom.com

or call our main office at 208 548 2345.

To submit your ad, please turn in the digital file on either a data CD or DVD, or preferably on a flash drive/SD card  or USB thumb drive to your nearest Directcom retail location, or give it to your teacher to be picked up by Daniel Parrish. Or, you can mail your disk or SD card to:
Brigham Griffin
Direct Communications
PO Box 269
Rockland, ID 83271

Here is an example of an ad created by a 4th grade student.

Protect Yourself From Phishing And Online Scams

No matter how internet-savvy you are, you should always be alert to phishing and other online scams. While hackers try to break into databases to steal user information, phishers try to dupe you into giving up your username and password voluntarily, usually by having you enter your login information on a fake website. The best way to avoid these scams is to never access your business accounts via email links. Always enter the URL you know and trust directly into the browser. Also, make sure you always double check the URL and security certificate of a site before you enter any passwords.

Phishing occurs most commonly through email. A phishing email appears to be from a legitimate business and will ask you click on a link to change or enter your online account passwords, credit card numbers, or bank account information. If you click on the link, you will be taken to a fake website, which may look exactly like the official website of the real company, and even copy or mask the URL of the real company. Once you enter you password on the fake website, they immediately have your information.  Direct Communications and almost all other legitimate businesses will never request your personal information or any account information  through email.

Here are some recommendations compiled by The Anti-Phishing Working Group:

(Taken from http://www.antiphishing.org/resources/overview/avoid-phishing-scams)

Be suspicious of any email with urgent requests for personal financial information

  • unless the email is digitally signed, you can’t be sure it wasn’t forged or ‘spoofed’
  • phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately
  • they typically ask for information such as user names, passwords, credit card numbers, social security numbers, date of birth, etc.
  • phisher emails are typically NOT personalized, but they can be. Valid messages from your bank or e-commerce company generally are personalized, but always call to check if you are unsure

Don’t use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don’t know the sender or user’s handle

  • instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser

Avoid filling out forms in email messages that ask for personal financial information

  • you should only communicate information such as credit card numbers or account information via a secure website or the telephone

Always ensure that you’re using a secure website when submitting credit card or other sensitive information via your Web browser

Phishers are now able to ‘spoof,’ or forge BOTH the “https” that you normally see when you’re on a secure Web server AND a legitimate-looking address. You may even see both in the link of a scam email. Again, make it a habit to enter the address of any banking, shopping, auction, or financial transaction website yourself and not depend on displayed links.

Phishers may also forge the yellow lock you would normally see near the bottom of your screen on a secure site. The lock has usually been considered as another indicator that you are on a ‘safe’ site. The lock, when double-clicked, displays the security certificate for the site. If you get any warnings displayed that the address of the site you have displayed does NOT match the certificate, do not continue.

Remember not all scam sites will try to show the “https” and/or the security lock. Get in the habit of looking at the address line, too. Were you directed to PayPal? Does the address line display something different like “hxxp://www.gotyouscammed.com/paypal/login.htm?” Be aware of where you are going.

ADDITIONAL RESOURCES

New, Faster Upload Speeds for 50Mb and 100Mb Packages

Only Directcom offer truly unlimited bandwidth with no caps, so you can watch as much as you like, without worrying about data overage charges.

Only Directcom offer truly unlimited bandwidth with no caps, so you can watch as much as you like, without worrying about data overage charges.

Direct Communications in Eagle Mountain has increased the upload speeds included in the regular 50Mbps and 100Mbps download speed tiers. (The upload speeds were previously 5Mbps and 10Mbps respectively.) The default upload speed for the 50Mbps package will now be 15Mbps, and the 100Mbps will have a 25Mbps upload speed.

Kip Wilson, General Manager for Direct Communications in Eagle Mountain, explained that the reason for this upload speed increase was to create more value for customers on these premium speed packages, and more fully differentiate  these premium services from the lower tiers. “We looked at the 30 down and 5 up, compared to the 50 down and 5 up, and wanted to give tech savvy customers a significant increased benefit and real reason to upgrade to the 50Mbps tier; so now, not only will they nearly double their download speeds, but also triple their upload bandwidth.”

For customers who want to go fully symmetrical, so that their upload speed matches their download speed (these would be the online class: heavy internet users, content creators, telecommuters, bloggers,  gamers etc, who push as much to the cloud as they download from the internet) Direct Communications offers fully symmetrical fiber optic service for just $15 more per month. Customers can choose 20/20, 30/30, or even 50/50 fiber optic service in Eagle Mountain, which is a very unique offering.

September 2013 Promotion- SIGN UP FOR DIRECTCOM HIGH SPEED INTERNET AND GET ONE-YEAR OF FREE HOME PHONE SERVICE.

September 2013 Only

20130901-voip-promo

Sign up for Directcom High Speed Cable Internet during the month of September 2013, and get one-year of free home phone service, with free unlimited local and free unlimited long distance calling for a whole year.
*Idaho cable network areas only. New Directcom Broadband subscribers or speed upgrades only. Offer expires 09/30/2013. See below for details.

What does Directcom Internet service cost?
Our high speed internet service starts at only $25.95 a month for our basic 2 Mbps speed. This speed is good for regular browsing, email, shopping, and other activities. However, for this promotion, we are requiring that you sign up for at least our next tier speed package, which is $39.95 a month for 6 Mbps speeds. This speed will be fast enough to enable you to use your new digital phone service while you are browsing the internet, and maybe even watching an HD Netflix movie online, all at the same time. We also offer crazy-fast 10Mb and 20Mb service, which will allow you to stream multiple high-definition movies at the same time.

DIRECTCOM HIGH SPEED INTERNET
REGULAR PRICED BROADBAND CABLE SERVICE
SPEED (download/upload) PRICE per month
2 Mb/512k $25.95
6 Mb/512k $39.95
10 Mb /1 Mb $49.95
20 Mb /2 Mb $69.95
Installation is now FREE with a 1-year commitment. ($100 savings.) Equipment now FREE with a 1-year commitment. ($50 savings.)

Do I have to sign a contract?
No, you do not need to sign a contract. No contract is required to qualify for the free year of phone service promotion. However, with a one-year internet service commitment, we will provide you with a free install, and a free modem lease, so that you will have no upfront costs at all. You can choose to go month-to-month and forgo a contract by simply purchasing the modem up front for $50. We will provide the free phone service for up to a year, as long as you keep subscribing to at least 6Mbps high speed cable internet service, even without a contract. If you downgrade to 2Mb speed, we will begin charging you the regular $24.95 price for phone service. You may cancel your phone subscription at any time.

Why are you giving away free home phone service?
Ultimately, we want people on our high speed internet network. We are giving away home phone service simply to encourage you to leave Centurylink altogether and switch all your services to Direct Communications, your local cable company.  We can provide faster speeds, and better service, at better value.

Can I keep my current home phone number?
Yes, you can keep your current number. We will port your number from Centurylink and become your new home phone provider.

What is Direct Digital Voice?
Digital home phone service from Direct Communcations, a real telephone company, delivered over your copper cable line instead of your copper telephone company line.

How does cable home phone service work?
You plug your existing phone into the supplied VOIP-enabled cable modem, which comes with a regular phone jack built into the cable modem, dial as usual, and we do the rest. We send your phone call digitally over your high-speed cable internet connection, to the regular national switching system. You may even keep your exising home phone number. One great benefit of digital, or IP, phone service is that you avoid having to pay all the high taxes associated with traditional land line phone.

Is cable phone service reliable?
We use all digital IP phones at our own telephone company headquarters to provide telephone service to each employee desk. Not only is it reliable, but with so many advanced features, like voicemail to email, online call screening, call management, and one-click calling, it makes using the phone fun again.

How much will I save?
You could save over $400 a year just on your local phone bill. You could also save an additional $250 or more a year on long distance service, depending on how much long distance calling you typically use on your current home phone.

What is the regular price for the phone service after the first year is up?
After the first year, your regular price for home phone service will be $24.95 for Unlimited Local & Unlimited Long Distance Calling, excluding about $2 in taxes and fees. One great benefit of digital, or IP, phone service is that you avoid having to pay most of the high taxes associated with traditional land line phone . You are free to cancel your digital home phone service at anytime.

Do I have to subscribe to your cable TV service in order to get your Internet service?
No. You do not have to be a cable TV customer to get our cable Internet service. Neither do you have to subscribe to cable TV in order to qualify for this promotion. All you have to do to qualify for this promotion is sign up for our cable Internet service, and commit to a one-year service contract.

Can current Directcom customers qualify?
Yes. Current cable TV customers who do not have broadband with us yet may qualify for the free year of phone service promo. Current Directcom Broadband subscribers may also qualify for the free year of phone service promo, under two requirements: 1) sign a new year-long internet service commitment , and 2) upgrade to the next speed tier. The ultimate purpose of this promo is to attract new internet customers who have never experienced the difference between our cable internet service and their current slow DSL or wireless internet.
To qualify as “new” customers, former Directcom customers must have been disconnected for at least 6 months. Any current customer may add digital home phone service to their account at any time with unlimited calling for the regular price of $24.95 a month.

What if I disconnect service/break contract within a year? 
There will be regular termination fees. You will also be required to return the modem.  See 1-year contract for details.

Why is a credit check required to qualify for this promo?
We are making a significant cash investment in you as a new customer. The year of free phone service is worth $250 dollars. We buy an advanced new cable internet and voice modem upfront for you and provide this to you at no cost. We also pay for the truck roll and install. We must pay dealer and employee commissions and marketing costs. Taken together, we are on average spending about $600 to acquire you as a new customer. We realize that switching internet providers involves significant hassle, effort and costs for you too, which is why we cover these switching costs to give you an incentive to move, and make it easier for you to switch to our better service. It is a win-win for all of us in the long run—you need better internet service, and we want more customers. However, we obviously want to make sure we are making a good investment in our customers. Our Experian Vantage Score credit check system returns an average of the three major credit bureaus and is designed to approve 80% of all US residents. This is a soft-check. See http://www.experian.com/consumer-products/vantage-score.html for more information. You will have to achieve a 600 Vantagescore to qualify. (This is different from a regular credit score.)

What if I don’t qualify based on my credit history?
We will still be happy to serve you, and we welcome you as our customer. You can still enjoy the best broadband speed in town. We will not require any deposits or fees, and we will not require you to sign a contract or commitment. We will still provide you with a free install. However, you will not be able to get the free year of phone service promo. Also, you will have to purchase the modem up front, for $50. If you know your history is good and feel you should qualify, we will be happy to work with you or your bank to correct our information.

Only Directcom offer truly unlimited bandwidth with no caps, so you can watch as much as you like, without worrying about data overage charges.

Only Directcom offer truly unlimited bandwidth with no caps, so you can watch as much as you like, without worrying about data overage charges.

Why is Direct Communications better at streaming video than any wireless provider?

  1. Only Directcom offers truly unlimited bandwidth with no caps, so you can watch as much as you like, without worrying about data overage charges.
  2. We are the only wired network in town.
  3. We offer speeds up to 100Mb over fiber optic cable.
  4. We provide enough bandwidth power so you can watch multiple streams simultaneously on several different devices in your home.
  5. Our network is state-of-the-art fiber optic cable.
  6. Our speeds are consistent, and we typically provide the speed we advertise, not some “burstable” mythical speed that you can only get for a few seconds.
  7. Unlike wireless providers, your bandwidth is not shared with your neighbors, so you can all stream video at the same time and not be affected by their usage.
  8. We don’t throttle your speeds if you stream too much.
  9. We don’t put a cap on how much you are allowed to download each month.
  10. Our fiber-optic cable connects you directly to the national fiber backbone, with no wireless links inbetween.
  11. Wireless internet equipment simply wasn’t built to handle constant high-demand applications like high-definition video very well. Our engineered Fiber network was designed to stream high-definition video.

Terms and Conditions

Offer valid for new cable broadband service requests between Sep 1-Sep 30, 2013, only. On approved credit only. One-year internet service commitment required to receive free modem. No commitment required if you purchase the modem up front for $50. New broadband subscribers only.  Cable not available in all areas. Call for availability. To qualify as “new” customers, former Directcom customers must have been disconnected for at least 6 months.
Regular pricing will apply: 2Mb /512k-$25.95 , 6Mb /512k -$39.95 , 10Mb/1Mb-$49.95. *plus applicable taxes and franchise fees.
Bundled with Cable TV service, regular broadband pricing is: 2Mb /512k-$23.95 , 6Mb /512k -$35.95 , 10Mb/1Mb-$45.95. Broadband Installation is free with a 1-year commitment. Listed speeds are approximate and may vary depending on line conditions. You will be authorized to  receive “up to” listed download and upload speeds. Cable service requires a modem. Download and read the full contract online at directcom.com
Cable TV service pricing: Basic Cable $21.00, Expanded Cable $46.95.
*plus applicable taxes and franchise fees.
Direct Vois Broadband Phone Service: Service (including 911 calling) will not function during a power outage and may not function during network congestion. Use of 911 service permitted only at a Direct Communications-local phone exchange service address, otherwise 911 calls will not route directly to a 911 operator. Customers should secure an alternative to 911 service.
Read full VOIP contract and disclosure here.
Direct Communications can take any action to protect our network, our rights and interests. We reserve the right to cancel or change service plan offerings at anytime without notification to subscribers.

Long Distance Changes Coming to Eagle Mountain

Good News:

Starting with the September 2013 billing period, Direct Communications Long Distance rates will be even better value. We will now only offer two long distance plans—$0.10 per minute with no monthly fee, or a bucket of 1000 minutes for $29.95 a month.

Why are we changing plans?
Not only are we changing our rates, but also the way we send long distance traffic across the country. Recently, the big national carriers who sell wholesale long distance service to small companies like us raised their wholesale rates to over $0.20 per minute. This basically puts all small independents out of the old fashioned long distance business, because we know our customers will not want to pay over $0.20 per minute for long distance.

Our only viable solution to keep providing our customers with reasonable long distance rates is to begin delivering all long distance traffic from our switch in Eagle Mountain to the national providers as digital IP traffic over the internet backbone. This will not affect or utilize your own home internet service. You will not notice any difference in the way you make long distance calls; this will all happen in the inter-carrier background only after your call leaves Eagle Mountain.

If you want to continue with regular old fashioned, non-digital “switched toll” long distance, please contact one of the national long distance carriers. We will continue to support other carriers’ long distance service over our network. However, be aware that most big carriers now use IP delivery somewhere in their networks anyway.

What do I have to do?

You do not need to do anything. We will be automatically migrating all of our long distance customers to the $0.10 per minute plan on Sep 1. You only need to contact us if you wish to change to our $29.95 per month plan. Please note too that this change will only affect customers currently on Direct Communications Long Distance service. If you are with any other provider for your long distance service, your service with them will continue as usual.

When will I see a change on my bill?

Since your  long distance bill is for the previous month’s activity, customers will not see a change until the October bill. You long distance plan will actually change in the billing system to $0.10 per minute on Sep 1, 2013, but those changes will only be shown on your printed bill in October.

What if I currently am in a bundle that includes long distance, like the “Bundle of Joy?”

Any legacy bundles that included long distance will be discontinued. We will be constructing a new customized package for you that includes the $29.95 for 1000 minutes per month, our Top 4 Calling Features Pack, 20Mb High Speed Internet, and unlimited local landline phone service.

What’s the difference between IP Long Distance and Switched Toll ?

There is no difference in delivery method or call quality from our switch in Eagle Mountain to your home phone. The big difference is the method by which we send long distance traffic from our switch to our wholesale provider. In the old days, all long distance was all sent over regular landline toll trunks. The new digital method, which is possible because we installed a new digital switch in Eagle Mountain several years ago,  is to convert all long distance voice traffic into bits and bytes and send it over the internet as IP traffic to the national providers. Since most of them utilize IP protocol  in their networks now anyway, there really is little difference in quality, especially compared to the low quality delivered on a mobile phone, which is how most long distance calls are made these days. What we have noticed with IP delivery is a drop in the consistency of calls connecting reliably–since this is travelling over the internet, on rare occasions, a call may not reach its destination, so the customer will have to dial again. However, again, this has sadly become the new industry standard, with the national carriers always seeking the cheapest possible call route, which usually involves IP anyway. Most regular toll customers all around the country have seen declines in long distance call quality and reliability. Big carriers like Verizon are in fact even trying to cut costs  by routing what is supposed to be more reliable landline long distance calls, over their wireless towers. What used to be a strictly regulated industry has almost become the wild west, with the FCC allowing the big boys to basically do whatever they want to, and the end customer suffers. See http://blog.directcom.com/2012/01/27/calls-not-coming-through-you-are-being-discriminated-against-by-big-national-carriers/

What are my other options?

Google Voice is a great free long distance option. This uses IP calling to connect your home phone to Google’s IP switches, using your home internet service. The trade off: you need to have your computer on to initiate the call, plus there is a rumor going around that Google is not too good at keeping your call records private.

Please call us today at 801 789 2800 if you have any concerns.

Directcom in the News – Direct Communications Helps Sponsor Bear Lake High School Athletes

July 3, 2013 – Montpelier Idaho -Directcom in the News – Direct Communications Helps Sponsor Bear Lake High School Athletes

Printed in the News-Examiner, July 3, 2013 Vol 119, Vol 18

News-Examiner July 3, 2013

News-Examiner July 3, 2013

Directcom in the News – Aberdeen High School Athletes Benefit from Direct Communications Program

Published in the Aberdeen Times, July 3, 2013

Aberdeen Times Vol 17 102nd year, Aberdeen Idaho, July 3 2013

Aberdeen Times Vol 17 102nd year, Aberdeen Idaho, July 3 2013

JOB OPENING: Customer Support Manager – Rockland, Idaho

JOB OPENING

FOR INTERNAL AND EXTERNAL CANDIDATES

Customer Support Manager

Salary range depends on experience

OPENS:  July 8th, 2013

CLOSING DATE:  August 15th 2013

This position is now open.  See attached Job Description for duties to be performed.

 Interested candidates are required to submit a resume including the supplemental questions and return it no later than August 15th by 4:30 p.m.

 

Please submit information to: Jeremy Smith

                                                PO Box 270

                                                Rockland, ID 83271

                                                jeremy@directcom.com

 

Supplemental Questions:  Please answer the following questions with a limit of no more than 4 pages.  Candidates that do not include responses to these questions will not be considered for this position.

  1. This position will support the activities of a customer service department.  Please describe why you are ideally suited for working on the management side of this department.
  2. Please describe how your professional background complements the position job description.  Information might include elaboration of relevant past work mentioned in the application; past project descriptions that demonstrate your ability; special training or experiences that show your capabilities.
  3. Please describe what motivates you to do your best work.   Examples might be, what is your ideal work environment, or what kind of challenges do you seek.  Contrast against conditions that tend to stifle your effectiveness.   As you respond, touch on your views regarding professional values and business ethics.
  4. Direct Communications is a small, family owned company.  Why is Direct Communications attractive as an employer?  What are your expectations from Direct Communications as an employer?

Direct Communications at a Glance

We are a broadband company.  We are builders and pioneers, with a vision to improve the communications infrastructure throughout Southeast Idaho by connecting rural towns and delivering improved services via our state-of-the-art fiber optic network.  We believe that our communications services must enrich people’s lives and enhance their relationships.  We believe that every customer is important, and what each person has to say is meaningful.  We are dedicated to improving and building up the local communities we serve, and creating opportunities for people in rural communities.  We believe that our customers deserve the very best technology available.  Direct Communications is headquartered in Rockland, Idaho, which is a rural town 40 miles southwest of Pocatello. We have been a family owned business since 1954.

 

Ideal Candidate Profile

Direct Communications is a team-based environment.  The ideal candidate will have demonstrated experience in successfully working in multi-disciplinary teams to achieve project goals within schedule and budget constraints. Project management skills are valuable as the ideal candidate will guide teams through collaborative projects as well as work independently to explore, analyze, document and make recommendations on a wide variety of subjects with a wide span of complexity.  The Company values customer service, therefore a high standard of customer service, professional ethics, and professionalism is expected.

Direct Communications believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

 

Overall Purpose of the job:  Perform a broad array of customer service, business research, project management and business documentation within the Customer Service Department. Coordinate process improvement activity for the Customer Service Department and contribute to the Company’s cultural environment.

Essential Job Functions:

  • Research, develop and analyze information and make recommendations for the Customer Service department. This will include process optimization, sustainable practices, communications protocols and areas that supplement engineering, marketing, and financial analysis functions already in place at the Company.  Ensure projects, recommendations and process improvement changes are consistent with industry best practices, company policies, and regulatory requirements.
  • Project management.  Undertake project work as assigned and act as Project Manager when appropriate.  Assist in defining scope, budget, and schedules.  Coordinate project participants, forecast and track progress, maintain project documentation, identify issues and take appropriate corrective action.  Manage project work within schedule and budgetary constraints while assuring constructive outcomes.
  • Function as liaison or coordinator to customers, the public, other agencies, or regulators as appropriate to the assigned task or project.
  • Training program development.  Create and maintain a structured employee training process for the Customer Service department.
  • Document and catalog business processes.
  • Assist or coordinate crew scheduling.
  • Compile, submit and track regulatory compliance documents when required for departmental operations.
  • Complete and maintain routine business documents fully and accurately.
  • Make recommendations for the operating budget as appropriate to accommodate assigned or anticipated projects.
  • Operate within company policies.  When appropriate, make recommendations for new, or updates for existing, polices to maintain relevancy to changing work place conditions and regulations.
  • Other duties as assigned.

 

Knowledge Required:

  • Understands the principles and concepts of management.
  • Project management processes and practices.
  • Understands the capabilities of business and utility/industrial operations technologies related and information systems.  Ability to operate computer applications common to utilities.
  • Ability to work with and manipulate data from multiple sources from spreadsheets to advanced computer systems.
  • Aware of how processes must come together, interact and flow in order to produce a finished project.

 

Special Skills and Qualities: 

  • Ability to create and maintain a collaborative and constructive work groups and project teams.
  • Ability to analyze diverse and complex information and recommend best approach from among multiple options.
  • Ability to generate workflow diagrams, business requirements and process improvement plans.
  • Ability to analyze data, define reporting requirements and generate reports.
  • Ability to define work scope and tasks, understand task dependencies and generate detailed work plans and schedules.
  • Ability to complete work effectively with minimum supervision.
  • Ability to effectively communicate with others.  Able to share knowledge as well as effectively ascertaining and interpreting the business needs of others.
  • Ability to establish and maintain harmonious working relationships internally with co-workers, managers, and personnel at all levels of the Company, as well as external business relationship with customers and employees of other organizations.
  • Must possess excellent customer relation and communication skills, including the ability to effectively and tactfully work with difficult customers to accomplish results within company guidelines and policies.
  • High level of ethics and professionalism.

 

Minimum requirements:

  • Bachelors Degree in business or technical field relevant to this job description.  Will consider eight years relevant professional work experience consistent with this job description in lieu of degree.
  • Minimum of four years experience in the customer service field.
  • A driver’s license valid in the State of Idaho, have and maintain a good driving record.

 

Working Conditions:

  • Work eight hours per day and other hours as required.
  • Regular and reliable attendance required.
  • Prolonged periods of sitting or standing.
  • Verbal communications on a daily basis both in person and on the telephone.
  • Respond and work, without advanced notice, in times of adverse weather, natural disaster, emergency, or other unusual events as determined by the Company.
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