Fiber to the Home Coming Soon to Bennington Idaho

Green lines - Fiber to go in trench shared with Bennington city water project. Blue lines - Proposed fiber-to-the-home build out. Orange line- Existing main fiber transport line connecting Bear Lake County to the world.  2015-Proposed Bennington fiber optic cable build by Direct Communications, showing where new fiber lines will be buried, along with neighborhood hand holds, and fiber drops to each home.

Green lines – Fiber to go in trench shared with Bennington city water project.
Blue lines – Proposed fiber-to-the-home build out.
Orange line- Existing main fiber transport line connecting Bear Lake County to the world.
2015-Proposed Bennington fiber optic cable build by Direct Communications, showing where new fiber lines will be buried, along with neighborhood hand holds, and fiber drops to each home.

During 2015, rural Idaho Fiber Optic Internet Provider, Direct Communications, hopes to build out a brand new fiber optic cable network in Bennington Idaho, that will bring fiber directly to each home in town that orders fiber optic service. The wait is almost over for fast, reliable, state-of-the art Internet to finally come to Bennington.

Direct Communications presented their plan for building out the city of Bennington, Idaho with Fiber-to-the-Home at an open meeting hosted by the city at the Bennington LDS Chapel  on Wednesday, April 1. Direct Communications will be partnering with the city to share some of the trenches associated with the Bennington Water Project for a concurrent fiber project.

Fiber is the future of communications, and the key to future economic growth, education, entertainment, and access to a world of opportunities in our new information economy. Fiber to your home will improve your life even if you don’t use the Internet, because fiber optic cable to a home will instantly increase the value of your home. Bennington will have the most advanced modern communications network available anywhere in America. Most residents in big cities, even in the most expensive neighborhoods in the USA, do not yet have access to fiber optic cable, but soon you will join the 6% of Americans with access to this fantastic service.

How to get fiber to your home
During the construction period, we will announce a window for fiber construction drops. You will need to order service during this construction period by calling 208 548 2345. If you do not order Internet Service during the construction window, you may miss your chance to ever get fiber to your home.

Pre-register now for fiber to your home.

To find out more please visit http://directcom.com

Directcom Fiber will bring residents connection speeds 100 times faster than what is currently available in rural Bennington. Work from home, start an online business, enjoy instant downloads, immediate uploads, and faster streaming HD video like Netflix SuperHD . Fiber is more than just Internet. It’s endless possibilities.

Directcom Fiber Construction Plan

Phase 1: Bury main conduit 48” deep in shared water trench and then along the remaining city streets.
Phase 2: Place all the fiber hand holds (manholes where all the fiber will converge for each neighborhood.)
Phase 3: Plow in individual conduit drops to each home as ordered. (½” plastic conduit into a thin trench, about 18” deep.
Phase 4: Blow fiber optic cable through the underground plastic conduit.
Phase 5: Splice final fiber cable drop going to each home back into the main cables.
Phase 6: Install new fiber electronics at central switch to feed homes.
Phase 7: Mount new fiber NID (network interface device) on the outside of each home.
Phase 8: Make final connection from your computer or router to your new fiber line via ONT (optic network terminal) This ONT will convert the digital light signals sent over the fiber, into an Ethernet signal which can be read by home computers.

WHAT IS FIBER-OPTIC CABLE?

fiberFiber is the future of communications technology. Fiber optic cable contains strands of optically pure glass, thinner than a human hair, which carry digital information over long distances. Digital signals are sent as pulses of light down the glass fibers, without interference or limitation. This digital transport system is faster, clearer, more reliable, and will give you the bandwidth to access the digital communications services of the future, and today’s IP-based broadband apps such as streaming video, VOIP, video conferencing, home security systems, remote appliance management, and residential internet speeds up to 1 Gig speeds, just like Google provides in Provo, Utah.

The Fiber Optic Advantages Are Clear

SPEED
The fastest connection speed known to man. We currently offer an unmatched 1000 Mbps residential speed to our fiber customers.
RELIABILITY
Fiber to the home uses a pure ethernet connection back to your ISP, without needing intermediate equipment like a modem. This results in a much more stable, reliable service, which means no downtime for you. Fiber to the home virtually eliminates most equipment issues, and downtime typically experienced by internet subscribers.


UNLIMITED BANDWIDTH

Unlimited carrying capacity means NO CAPS. The bandwidth, like speed is only limited by the processing power of the electronics on each end of the fiber. We will never cap your data usage, or throttle your speeds. Stream as much video as you like without ever worrying about overages.


DISTANCE

Unlike copper, there is no resistance in the fiber optic cable, so the signal can travel much further distances. This means we can now serve even the most remote customers with the same consistent service no matter where where you live.


LESS INTERFERENCE

Because it’s literally light being transmitted, there is no interference from electromagnetic noise such as neighbor’s routers, appliances, radios, motors, power lines, or other nearby cables. This means a clearer signal and better broadband connection for you. Even lighting strikes, which can be transmitted by copper cabling, are not transmitted by fiber-optic cable.


LESS MAINTENANCE

Fiber optic cables costs less to maintain than traditional copper lines, saving us all time and money.

Plowing in conduit for fiber optic cable

Plowing in conduit for fiber optic cable

Fiber Open House in Bennington Idaho

Plowing in conduit for fiber optic cable along Center street

Plowing in conduit for fiber optic cable along Center street

Direct Communications will present their plans for building out the city of Bennington, Idaho with Fiber-to-the-Home at a open meeting hosted by the city at the Bennington LDS Chapel  on Wednesday, April 1 at 8pm.

The meeting is being held to discuss the Bennington Water Project, but Direct Communications representatives will be on hand to answer questions about their planned concurrent fiber project. If you have been waiting for fast, reliable, state-of-the art Internet to finally come to Bennington, please attend and show your support and interest.

WHAT IS FIBER-OPTIC CABLE?

fiberFiber is the future of communications technology. Fiber optic cable contains strands of optically pure glass, thinner than a human hair, which carry digital information over long distances. Digital signals are sent as pulses of light down the glass fibers, without interference or limitation. This digital transport system is faster, clearer, more reliable, and will give you the bandwidth to access the digital communications services of the future, and today’s IP-based broadband apps such as streaming video, VOIP, video conferencing, home security systems, remote appliance management, and residential internet speeds up to 1 Gig speeds, just like Google provides in Provo, Utah.

The Fiber Optic Advantages Are Clear

SPEED
The fastest connection speed known to man. We currently offer an unmatched 1000 Mbps residential speed to our fiber customers.
RELIABILITY
Fiber to the home uses a pure ethernet connection back to your ISP, without needing intermediate equipment like a modem. This results in a much more stable, reliable service, which means no downtime for you. Fiber to the home virtually eliminates most equipment issues, and downtime typically experienced by internet subscribers.


UNLIMITED BANDWIDTH

Unlimited carrying capacity means NO CAPS. The bandwidth, like speed is only limited by the processing power of the electronics on each end of the fiber. We will never cap your data usage, or throttle your speeds. Stream as much video as you like without ever worrying about overages.


DISTANCE

Unlike copper, there is no resistance in the fiber optic cable, so the signal can travel much further distances. This means we can now serve even the most remote customers with the same consistent service no matter where where you live.


LESS INTERFERENCE

Because it’s literally light being transmitted, there is no interference from electromagnetic noise such as neighbor’s routers, appliances, radios, motors, power lines, or other nearby cables. This means a clearer signal and better broadband connection for you. Even lighting strikes, which can be transmitted by copper cabling, are not transmitted by fiber-optic cable.


LESS MAINTENANCE

Fiber optic cables costs less to maintain than traditional copper lines, saving us all time and money.

LOCAL NETWORK RETRANSMISSION FEE INCREASES

Local network broadcasters have again significantly increased the fees to rebroadcast (or re-transmit) their programming.

As a result, the Local Network Retransmission fee on your statement will increase on 3/1/2015.  For Aberdeen customers the fee will now be $7.86. For customers in Downey, Bancroft, Lava and McCammon , the fee will be $8.89, and $9.42 in Paris, Preston, Georgetown, Montpelier and Fish Haven.

The reason for the difference in fees is that customers in different towns will now receive different local channels depending on whether the town is located in the Salt Lake City or Pocatello TV market footprint. Each local affiliate charges a different amount per customer for us to carry their feed of ABC, CBS, FOX or NBC or the CW. Luckily, PBS stations do not yet charge a fee to carry their feeds, and we hope that remains the case forever. Remember that these stations broadcast their channels free over the air in the cities, so we feel that forcing the rural cable companies to pay to re-broadcast these to rural viewers is an unfair and discriminatory business practice, especially since these affiliates don’t invest in broadcast antennas in rural areas, and so most rural customers can’t access these networks over the air with an antenna anyway. We do the work for them to bring you their advertising and programming, and then they charge us for it.

Some TV and satellite providers have simply refused to pay the price increases, and when this happens, end viewers are really the ones who suffer. Customers don’t want to see blackouts while the networks and satellite companies blame each other and see who will blink first.

While in the past, only the Utah local stations were charging a retransmission fee per subscriber, now all of the Idaho locals are also demanding payment, partly because many of them have been sold recently to larger out-of-state corporations. In the good old days, because they were using public airwaves, these local channels were relatively inexpensive to retransmit; sadly, this is no longer the case—they now are demanding fees higher than most cable channels (like History Channel or Discovery Channel) to carry their feeds. Unfortunately, they plan to hike up prices every year for the foreseeable future, or at least until the old cable TV business model is completely unsustainable.

We are always looking for ways to keep costs down on your TV bill. In the past we were proud to be able to offer our customers in southeast Idaho both the Utah and Idaho locals, but  it simply became too costly to keep both the Utah and Idaho local networks on the channel line-up due to new demands and price hikes this year by almost all of the local affiliate owners. If we continued to carry both Salt Lake and Idaho channels, the increase would have been be much greater–about triple the old re-transmission fee amount.

Earlier this year, we sent out a survey asking our TV customers  whether they would prefer us to only provide a single affiliate feed of each of the networks, or pay more to receive both the Salt Lake and Idaho channels. The results were as follows:

Drop duplicate channels to save money–I only need one feed for each network.
67%

Keep both the Utah and Idaho locals–I am willing to pay more to keep both.
33%

A small majority (52% to 48%) of all customers preferred to watch the Utah locals, but we assigned channels according to the FCC licencing footprints.

To see the full results of the survey, click here.

We were especially pleased to see that 71% of Directcom customers reported that the new digital cable picture was “better “or “much better” than the old analog picture. About 19% said it looked about the same.

We sincerely regret that we have to pass some of the increase in network programming costs on to you. Please visit http://www.americantelevisionalliance.org/about-the-issue/ to learn more about these fees and what you can do to help combat the increasing costs to provide cable TV services.

End of State Broadband Contract Means Faster Internet and Lower Costs for Rural Idaho School Districts

The end of the State mandated contract with a single broadband provider has resulted in many rural schools in southeast Idaho returning to their local internet providers this month, with great benefits for schools and taxpayers alike – specifically, more bandwidth speed for a fraction of the cost.

At 10 AM Friday morning, Rockland School District in rural Southeastern Idaho, pulled the plug on their Internet service from the IEN (Idaho Education Network), and switched to a much faster fiber-optic connection from local broadband company Direct Communications, for a fraction of the cost. While the state, under the now-void IEN contract, had been paying ENA (Education Networks of America) over $6,000.00 a month for a 20 Mbps Internet service to Rockland School District, for the 2016 school year the school district will pay less than a third of that cost for a new 100 Mbps service.

 Rockland School District Technology Director, Rose Mathews, gives a thumbs up to her new 100Mb speed from Direct Communications, after running a speed test showing that the school is receiving a fully symmetrical 100Mb speed.

Rockland School District Technology Director, Rose Mathews, gives a thumbs up to her new 100Mb speed from Direct Communications, after running a speed test showing that the school is receiving a fully symmetrical 100Mb speed.

Rose Mathews, Technology Director for Rockland School District, said “We are very happy to be back with Direct Communications as our main service provider. The choice to go to IEN was purely a budget decision for us originally—the State provided the funding for all of our internet access, which allowed us to move our money into other things, but Rockland School District is pleased to be doing business directly with Direct Communications again. They have always been an important part of our community.”

The idea that rural Idaho schools were going to have better internet service under State control turned out to be false in many cases. For example, the Westside School District in Dayton, Idaho, was already being served by state-of-the-art fiber-optic cable by local fiber broadband provider Direct Communications way back in 2008. The local Idaho broadband company, which has been a local southeast Idaho family-owned business since 1954,  has specialized in bringing fiber to remote areas for over 10 years, but when the State IEN contract declared that schools had to use CenturyLink service to get the IEN reimbursement, Westside school district was forced to disconnect their fiber connection and switch back to an outdated T1 (1.5 Mbps) copper connection, which was a big step backwards as far as technology goes—about a decade backwards in fact. Where the district had only been paying a few hundred dollars per month for reliable fiber Internet service, once the IEN contract was in place, the Idaho State taxpayers were saddled with paying over $8000 a month for outdated copper service to that same location, and a local business was forced aside. The same thing happened with Preston School District, who just this week reactivated their fiber line through Direct Communications, which had been sitting dormant since 2009. Preston School District will now receive double their previous speed, for about a fifth of the monthly cost.

Rockland School District, a small 1A school located in a town of 295 people, found themselves in a similar situation, where despite their remote location and small size, had been enjoying a fiber optic connection for several years through local independent telecommunications company Direct Communications.  For ENA to connect to Rockland School eventually took four tiers of providers because CenturyLink has no network in Rockland —local network provider Direct Communications handed the circuit off to Idaho regional fiber network provider Syringa Networks, who delivered it to CenturyLink, who then handed it to ENA, who was listed as the final service provider.  This was standard practice for many remote districts, because CenturyLink does not have a presence in much of rural Idaho—a great number of small towns are served by local independent telephone companies, many of them started as farmers’ cooperatives. Each provider added their costs down the line. The $6,090.00 per month that state taxpayers were paying ENA for service to Rockland SD was by no means an outlier—many rural school districts were paying far more per month for service.

One of the reasons the costs skyrocketed was that under the state-wide IEN contract, all local school districts were shielded from seeing the actual cost of their Internet service. Mathews stated: “They never told us what the bill was. It was kept very quiet. I knew it was more than they needed to pay, because I knew there were multiple tiers of providers being used, but I think we were all kind of shocked by just how much the state was paying for service to some of our schools.”

Aberdeen School District Superintendent, Jane Ward, explained that she never knew what the IEN contract was costing the state until the state legislature asked for those figures to be published earlier this month. “We only knew that the state was paying 100% of our Internet service cost. Because the state was providing service to our school, it eliminated the annual paperwork I had to acquire to qualify our district for e-rate subsidies.” Mrs. Ward was extremely concerned when the school district was suddenly informed by the State Department of Education on February 16, 2015 that the school districts could be losing their Internet service as early as February 22. Mrs. Ward indicated she was fortunate enough to be able to immediately turn to their local cable provider, Direct Communications. “Direct Communications brought the school district Internet service over 12 years ago when no one else would provide it at a reasonable cost.  We have had a great relationship over the years, and I knew our school was actually being serviced by their fiber underneath the IEN layers.” Mrs. Ward went on to say, “It was an easy decision to go to Direct Communications for help.  I knew I was saving the taxpayers money by switching, and I was confident the service was going to be just as reliable as before. Direct Communications worked with our IT administrator to reconfigure the fiber connections on a Friday afternoon when school was out, and it took less than an hour.”  The ENA cost for Aberdeen School District was $6,496.28 per month for 60Mb service.  The new cost with Direct Communications fiber for the next school year will be less than a third of that cost for 100Mb service.

Lucas McHargue installs conduit for fiber optic cable to Bear Lake High School in Montpelier Idaho.

Lucas McHargue installs conduit for fiber optic cable to Bear Lake High School in Montpelier Idaho.

Direct Communications had a very busy week with crews working around the clock in three small Idaho towns this week to complete fiber builds to local school districts before the Friday E-rate deadline. Grace School District, North Gem School District, and Bear Lake School District will all be served by new fiber optic connections and faster speeds than they had before with IEN. The other important feature of this change is that these districts will now all be able to choose what bandwidth speed they want, no matter the size of their school and with the knowledge and comfort that they are using taxpayer dollars effectively.

James Murdoch, the Network Administrator of Grace School District & North Gem School District, said of his experience with Direct Communications: “With barely over a week’s notice we contacted Direct Communications with what we needed and their people jumped into action. Daniel Parrish was able to meet our difficult needs and coordinate everything, taking late-night phone calls to make it happen. Matt Farr, their engineer, was at one of our schools watching his sons in a basketball game. I was able to locate him and between games he was able to do a site survey and give an initial approval on the project. We appreciated him taking his personal time to help us. The Directcom installation crews worked long hours well into the night several nights to bring the fiber to our school. They did an outstanding job to quickly and efficiently make the project possible. Brian Black, their Senior Network Administrator, was willing to meet with us any time to help configure our equipment and actually finish with the installation. I was pleased at the courteous, quick and professional manner that each individual employee had. Rather than acting put-out by the unreasonable timeline that we had given them they took it as more of a challenge and were happy to help us achieve our needs.

2015 Grace underground tunnel

Lucas McHargue and Brenden Argyle pull fiber through an underground tunnel in Grace High School.

We are more than happy at the result and were able to meet both our short-term and long-term needs going forward.  Both School Districts were able to avoid any downtime. What could have been a challenging, miserable experience has turned into a very positive one. The additional bandwidth that we have is still at a fraction of the cost that we would have had otherwise. We are thrilled. It has been a very positive experience.”

Matt Farr wanted to thank the local contractors, Track Utilities and Das-Co who worked alongside Directcom crews and helped get fiber to the schools on time.

Mathews reflects: “The IEN was a good concept. The funding for Internet service was important, because local communities aren’t always willing to pay for adequate Internet service. The network management and the help with the routers and tech support was good. The schools still need a way to connect together to provide shared classes and video conferencing. Where the IEN went wrong was forcing everyone to use the same internet service provider for basic bandwidth. As long as they allow us to choose our own provider, I think there is a place for the IEN. I hope our legislature will still find a way to continue to cover the full cost of Internet service to schools, because that is just becoming more important each year.

For more info on the history of the IEN contract, see http://idahoptv.org/idreports/ien/

Some important Facts You Need to Know about Satellite Internet

Like all of us, you have probably been bombarded with junk mail from satellite TV companies and dealers advertising “new” satellite Internet service. For many years, Direct Communications sold satellite Internet service as a last-resort product for customers simply too far away to receive any other kind of service. More recently, we decided to stop offering the product altogether, as fixed and mobile wireless data options and coverage increased, and customer bandwidth demand for services like streaming video made satellite a very unattractive solution for most people.

There are two fundamental problems with satellite Internet that will not go away, no matter how much the satellite TV dealers try to market their Internet product as a viable solution, tell you it’s “new and improved,” and try to get customers to bundle an inferior satellite internet with satellite TV. Don’t be fooled–satellite should only be used if there is no other possible way on earth you can get Internet service to your home–while it still has a place for homes in very remote locations (off-the-grid basically) it is a very inferior way to deliver internet service, and cannot meet the needs of most modern Internet users.

frustrated-internet-userProblem #1: Satellites are in space. 

This isn’t a problem for delivering a one-way, linear TV service, but sending Internet packets of data back and forth, thousands of miles into the sky and then back down again wirelessly, creates some serious time lag issues. (According to http://www.hughesnet.com/index.cfm?page=Satellite-Internet-101 “A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space.”)  Expect to wait several seconds for a response from the remote website server each time you click. This can be very tedious at the best of times even just browsing, and extremely frustrating any time you are trying to do anything interactive online like chat, game, or shop.

Problem #2: Data Caps

Beware–if you are used to unlimited Internet usage, switching to satellite Internet will make you very frustrated and angry.

Even on the top available satellite Internet plan, ($80 per month) you still only get 30 GB of data to use each month. This will be a serious problem for almost all normal internet users, because if you use all of that data before the month is up, you must either pay extra to buy more data or have your Internet speed significantly reduced. Some providers advertise 15 GB of “bonus data” in their plans, but NOTE: this may only be used between 2am and 8 am.

If you get near the cap, they’ll send you a warning notice. If you exceed it, they’ll throttle your speed to down 128k (dial-up). You can add additional data in 1GB increments for $10 each.

All of the satellite companies enforce data caps or throttling policies, and they will tell you up front not to stream video online.  Now, consider this: Streaming in 1080p on Netflix takes up 4.7GB/hour. That means the average HD movie download uses over 10GB of data. If you watched just one movie online a night, that would use up 300GB of data a month. But, you are not just watching movies, are you? You are banking, surfing, emailing, downloading photos and videos from your family. Your kids are streaming kids shows all day long on Netflix,  and probably streaming music all day long at home. If you are using Satellite Internet, you could easily burn through an entire monthly data allotment in one day. Over half of Directcom customers use about 250 GB per month of data per household, and our top 10% of streamers average over 460GB per month. We calculate that our average customer would be paying an extra $15 a month in data overages with the leading wireless ISP in the area, and over $1000 a month using 4G from the leading cell phone providers.

For more info on whether satellite would be a good fit for your location see recommendations at  http://www.dish.com/entertainment/internet-phone/satellite-internet/

For example, the Dish corporate website clearly states that satellite internet is not meant to be a substitute for regular wired internet service:

“The Internet provider at my current location is cable/fiber.  Is dishNET Satellite a good solution for me?

NO, As a satellite-based service, dishNET Satellite Internet has monthly Data Allowance limits which are much lower
than cable and fiber-based Internet providers. Additionally, with satellite-based systems signal latency (delay) occurs,
which may negatively affect some activities such as real-time gaming and VoIP.

I enjoy watching TV shows and movies online with my current provider. Is dishNET Satellite a good solution
for me?

NO, If your current provider supports these services, we do not recommend switching to dishNET. While dishNET
Satellite will support video streaming, it is best to limit these activities to short video clips like those found on YouTube®
or rich content sites operated by ESPN and the like. Streaming video uses a large amount of data. If you use dishNET
Satellite to stream video from services like Netflix® or Hulu® you will quickly consume your monthly Data Allowance,
resulting in your speed being reduced.”

Local satellite dealers may still try to sell you this service. Don’t be fooled, and don’t pay extra. Trust Directcom Fiber Optic Broadband for all your family’s entertainment and connectivity needs. No Caps. No Throttling. No Limits!

So, why are companies like Dish trying so hard to sell you satellite Internet service?

A lot of the junk mail is coming from local dealers wanting a sale no matter whether it’s a good fit for you. But, in the bigger picture, the writing is on the wall for traditional satellite TV service, with more and more people moving to online entertainment sources like Netflix, Hulu, Amazon, YouTube etc. With their TV subscriber base decreasing each year, satellite companies are very aggressively seeking for new sources of revenue. They know the Internet is the future of entertainment. This could be why Dish bought up several satellite Internet companies recently, and has been aggressively purchasing wireless bandwidth all over the country.  Dish recently announced a streaming TV service called Sling TV, which skips satellite altogether and allows people watch all their TV purely online. We applaud these moves and hope to see more convenient online video options for consumers, but you will need an unlimited bandwidth plan to enjoy all this streaming video.

How do I get the full speed I’m paying for?

Only Directcom, because our network is 100% Fiber Optic Cable, with no wireless links between you and the cloud, can deliver the entire bandwidth to which you subscribe to the fiber network terminal or router in your home. If you are subscribing to 250 Mbps download, we  deliver a full 250 Mbps to your home. If you are on fiber and aren’t seeing the full advertised speed when you do a speed test on your PC or other device, 99% of the time the bottleneck will be in consumer-grade WiFi equipment inside your home network (like your wireless router) or limitations in the WiFi radio capabilities in your laptop, tablet, smartphone, or TV. (Most consumer-grade g/n wireless routers will only practically deliver around 30Mbps to a smart device via wireless even in the best of conditions.) Thus, a properly -wired home network is essential to maximize all of the advantages of our unique, better and special, state-of-the-art fiber to the home service. (Scroll down for MINIMUM IP NETWORK CABLING REQUIREMENTS.)

#1 Tip: Hard wire everything with Ethernet cable.
#2 Tip: Upgrade your router.

Most g/n wireless routers will only practically deliver around 30mbs to a smart device via wireless. In order to hit your full available new speed, you might need a new a/c router, and definitely hard wire (with Ethernet cable) from your router to your PC, Smart TV, or Media Player to take full advantage of your speeds. The airwaves are very congested in all modern homes, especially in young, vibrant, tech-savvy communities like Eagle Mountain, where everyone has a router broadcasting to multiple devices, and WiFi is simply not going to deliver the full 150 Mbps you are paying for. Hard wire. Hard wire. Hard wire. Call us if you need help hard-wiring.

As all communication moves to IP technology, it’s more important than ever
to make sure the wiring and connections in modern homes are capable of
delivering enough bandwidth to support future internet applications, including
communications, entertainment, and smart-home security, automation, and
control services.

Don’t be fooled into thinking that homes are going wireless. Even the best wireless
systems simply don’t have the bandwidth or reach of a “hard” wire—wireless has
bandwidth limits even in a perfect situation, and traveling through walls drastically
reduces any wireless capabilities. Wireless signals also suffer from interference from
other wireless networks, phones, appliances, radios and electronic devices. A wired
connection is always more reliable and consistent. Cat5e cable can handle up to
1 Gigabit per second speeds, and Cat6 will feed up to 10 Gigabits per second. Our
customers already know that any devices that stream HD video need to be hard
wired to their home router to work properly. HD video is just the start of cloud-based entertainment—within a just couple of
years the data requirements of video will quadruple, once Ultra HD, which has four times the resolution of 1080p HD, becomes the new common video standard.

A properly -wired home network is essential to maximize all of the advantages of our unique, better and special, state-of-the-art
fiber to the home service here in Eagle Mountain. Fiber to the home will increase the value of any home by as much as $5,000, according to the Fiber-to-the-Home Council.* Our investment in constructing fiber to the homes in Eagle Mountain means more money in your pocket. More importantly, fiber to a home means a higher quality of life for homeowners in this digital information age, where so much of what we do to enrich our lives has moved online. More internet speed simply means more fun.

MINIMUM IP NETWORK CABLING REQUIREMENTS
Following are the minimum Ethernet cable installation requirements we recommend for new homes:
1. All communications cabling must be home run to a central hub/network distribution point in the basement
mechanical/utility room. (Usually the room where the furnace and water heater are located.)
2. A ¾” flexible plastic conduit/duct should be installed from an outside termination (demarcation) point, usually
near the outdoor power meter, to the central distribution point inside the basement. Do not use any elbow bends. Direct
Communications will feed fiber optic cable through this conduit from the street to the distribution point inside the home.
This conduit could be useful to the homeowner for various future networking needs, including satellite TV cable. The outside demarcation point, or conduit stub-out, should be 2’ from the power meter, and between 32” to 36” above ground.
3. Telecommunications cables need to be a minimum specification of Cat5e, which will support 1 Gig Ethernet speeds,
but preferably Cat6 should be used, which will support the future multi-Gigabit speeds homeowners will require.
4. A label should be included on each Cat5 Ethernet cable identifying the location at which the wire is terminated.
5. A 24”x24” plywood panel should be secured to the wall in the furnace room at the network distribution point. It is the
builder’s responsibility to supply the wood panel. Direct Communications techs will mount the fiber electronics and power
transformer/battery backup to this board. Direct Communications will supply to each customer an:
a. indoor fiber optical network terminal, (ONT) with
b. 4 x 1 Gigabit Ethernet ports
c. Built in wireless router
d. A 12-port patch panel to distribute voice and Ethernet throughout the home over the wired network. This will allow for
very simple patching to/from routers, switches, multimedia ports, and easy replacement if any develop a fault.
6. The 24” wood panel should be located in the mechanical or utility room, at about chest level, should be easily
accessible, preferably on an open wall, with at least 3’ clearance for our techs to work in, and with a 120V power outlet situated
within a 2’ distance to power the indoor ONT battery backup and router.
7. Two Cat5e cables must be fed from the distribution point, through the wall to the External Termination/Demarcation
Point, (which will be about a 6”x6” fiber junction box) leaving at least 2’ of cable slack at the ETP and at least 3’ of slack at the
inside network distribution point. This is simply to prepare for any future externalities or homeowner networking needs.
8. Two Cat5e cables should be fed from the home distribution hub to each low-voltage outlet position at which
communication services are required.
9. Be sure to wire Ethernet to each future possible TV position, to accommodate Smart TVs and future IPTV needs.
10. Leave at least 8” of cable slack at each outlet.
11. All voice or data jacks should be RJ45 type.
12. When considering where to install outlets or RJ45 data jacks, be sure to consider the following:
a. At least two RJ45 type jacks (one for phone, one for internet) on the same faceplate in each bedroom and normally
occupied room.
b. Two or more such outlets are recommended in the great room and study.
c. Minimum of one outlet per level, including the basement.
13. Wire should be routed through 1/2” drilled holes in wall and ceiling headers or through conduit.
14. Ethernet wiring should not be placed in the same conduit with wires that conduct electricity.
15. RJ45 Jack Placement: Think about where furniture will go in each room, and where a media station (such as an Xbox),
computer, phone, TV, or future smart appliance might be placed when thinking about installing jacks. It’s easier to plan ahead
than for the homeowner to install more Ethernet ports after construction.
16. Wire should not be stapled, kinked or smashed—avoid abrading or puncturing the insulating jacket.
17. Avoid excessively hot locations—heating ducts, hot water pipes, etc.
18. Premium homebuilders might consider also installing indoor fiber optic cable to communication points along with
Cat6 as part of the home wiring package, which will be the best way to future-proof any home network.

2013 home wiring brochure-tabloid

WatchTVEverywhere now available FREE to all Directcom Cable TV customers

Online interface for watchTVeverywhere.

Online interface for watchTVeverywhere.


Directcom is pleased to announce the launch of a fantastic new online feature available to all Directcom Cable TV customers in Idaho: WatchTVeverywhere. Watch TV Everywhere allows you to view your favorite channels online on any device from anywhere you have internet access at anytime. If you are away from home and don’t want to miss your favorite show, as long as you have internet access, you can log in and use your smart phone, laptop or tablet as your TV. Plus, you can use the online library to access your favorite content, like past episodes, online anytime, so prime time is whenever you want it to be. This is a wonderfully convenient way to watch TV.

WatchTVeverywhere is really about freedom. No longer do you have to be tied to your couch or living room to watch your favorite shows. Watch anywhere, anytime.

While Directcom pays for each customer to have access to WatchTVeverywhere, we are giving this service away to you for FREE, as a value-added feature to your regular cable TV service, to thank you for being a loyal cable TV customer, so we hope each customer will use it and enjoy the great benefits of this online video entertainment portal.

WatchTVEverywhere has your favorite current shows and episodes.

WatchTVEverywhere has your favorite current shows and episodes.


Sports fans will be especially excited to know that as a Directcom Cable customer, you will have full access too all subscribed networks on the WatchESPN app thanks to our partnership with WatchTVEverywhere. In the past, Directcom internet customers were only able to access content shown on the ESPN3 network. Now, if you are also a cable TV customer, you will be able to log in to the WatchESPN app under Direct Communications Cable, and access all games shown on ESPN and ESPN2, online, and while you are away from home. This is another great reason to choose your local cable company – note that DirecTV does NOT offer any online access to ESPN to it’s customers.

Even if you are at home, use WatchTVeverywhere as an extra TV screen, or as your personal entertainment library. It’s kind of like having a free Netflix subscription, but even better, because WatchTVeverywhere has current, live shows.

This launch is an ongoing process–new channels are being added to our WatchTVEverywhere portal everyday. To use WatchTVEverywhere, you must first complete a one-time registration. To get started, visit http://www.watchtveverywhere.com, select “Direct Communications” your cable service provider from the drop-down menu, and click “submit.” Make sure you have your last invoice handy – you’ll need your account number, and the correct spelling of the last name on the account. Click “Register” to start the registration process. After you have registered, click “Log In,” and enter your username and password. Click on the TV Network you want to watch, and you’ll see a list of available programs.

WTVE_banner1What is WatchTVEverywhere?

WatchTVEverywhere is a service that allows cable TV subscribers to view TV programs on devices other than a TV set. This can include a PC, a laptop, tablet or smartphone.

How is WTVE different from Hulu, Netflix, or other streaming services?
supportTVE-ncontent>It’s FREE. There’s no extra charge to use it.
It includes live TV. Hulu and Netflix only offer previously recorded shows.
It has full episodes of current shows. For instance, episodes of The Closer and Leverage on TNT are available within days of their premier.

How much does it cost?
Nothing! At this time, there’s no extract cost for WatchTVEverywhere, so feel free to explore. There is nothing on the site that will result in an extra cost to you (except overage charges from your cellular carrier, if applicable). As long as you can receive the TV Network in your “regular” cable channel lineup, you may view that network’s TV Everywhere content, if available.

Where can I WatchTVEverywhere?
WTVE works anywhere you can receive an Internet signal: in your house, at work, at the mall, at a hotel, the airport, a vacation home- anywhere! Wired connections and in-home WiFi will provide the best overall quality. The quality of WatchTVEverywhere service while traveling (airports, stores, etc) will vary with the signal strength and bandwidth of the Internet connection you use. Be extra careful when traveling, especially outside the U.S. Data roaming charges may apply, and they can be very expensive.

What shows can I watch?
Each TV network makes their own decision about what to offer on WatchTVEverywhere. For example, the live feed of CNN is available, but the live feed of TBS is not. Instead, TBS offers full episodes of their popular programs.

Why aren’t all programs available?
A TV network doesn’t necessarily own all the rights to all the programs they transmit. A network may have the right to transmit a movie, but only to TV sets, and not on WatchTVEverywhere. It all depends on the network.

Will other networks become available?
Yes! We’re working with many different programming providers to expand the number of networks, and the number of shows available on WatchTVEverywhere. Registered users are presented with the complete list of all the networks available to them. When new networks are added, you will see them in your menu of available programs when you log in.

How do I sign up for WatchTVEverywhere?
To use WatchTVEverywhere, you must first complete a one-time registration. To get started, visit http://www.watchtveverywhere.com, select your cable service provider from the drop-down menu, and click “submit.” Make sure you have your last invoice handy – you’ll need your account number, and the correct spelling of the last name on the account. Click “Register” to start the registration process.

How do I use WatchTVEverywhere?
Visit http://www.watchtveverywhere.com. Click “Log In,” and enter your username and password. Click on the TV Network you want to watch, and you’ll see a list of available programs.

What can I watch?
You can watch any WatchTVEverywhere program as long as it’s on a network you subscribe to in your cable TV package. For example, you must subscribe to HBO through your cable company in order to watch HBO’s WatchTVEverywhere programs.

What devices can I use?
Nearly all WTVE programs are available on all devices (PC, laptop, tablet, smartphone). Some networks may not have made all their programs available on all devices.

How many different devices can I use?
There’s no limit to the number of devices you can use, however TV networks may limit the number you can use at the same time. Remember, it’s important to keep your username and password confidential. Use of your credentials by others will result in the loss of your WTVE privileges.

Does WatchTVEverywhere count against my mobile data plan?
Direct Communications does not limit or cap your data, so you can stream as much as you like if you are using Direct Communications Internet at your home. However, if you are using mobile data through your cell phone carrier, watching TVEverywhere will count against your wireless/mobile data cap. Check your data plan before you use WatchTVEveryhwere on a smart phone or wireless network. WTVE programs transmit a lot of data. This can be expensive if you have a limited data plan. We have no way to know when you have exceeded your data plan’s limits. You are responsible for all charges billed to you by your mobile carrier.

Eagle Mountain Schools Receive Sponsorship from Local Internet Provider, Direct Communications.

Direct Communications, Eagle Mountain’s local fiber optic broadband provider, donated to each of the local schools in Eagle Mountain Utah this Fall.
Why does Directcom sponsor education in Eagle Mountain? Kip Wilson, general manager for Direct Communications, answered this question by stating: “We are absolutely committed to enhancing life in Eagle Mountain long-term, and that means supporting the local institutions that are going to help develop the community. People care about education here, so donating to the schools will hopefully demonstrate our dedication to the top community priorities, including youth development and the success of Eagle Mountain.”

Mountain Trails Elemetary-Principal Turner with student council

Mountain Trails Elemetary-Principal Turner with student council

David Turner, Principal of Mountain Trails stated: “We express our extreme gratitude for your generous donation to our school. Receiving funding like this allows so many opportunities to reach out to students and recognize them for the good things they do here at the school. Your contribution will make a significant difference in the lives of the students here.”

Westlake High School Marching Band

Brek Mangelson, Director of Bands at Westlake High School, with Diane Bradshaw and Brigham Griffin, Marketing Director for Direct Communications.

Brek Mangelson, Westlake Marching Thunder Band Director, said:”Thank you so much for your support of the Westlake Marching Thunder Band this year. The band has been invited to be the official USS Utah Battleship delegate in the 2014 Peal Harbor Memorial Parade this December. Your support helped alleviate part of the costs of this trip for the students. We are so excited to represent the entire state of Utah at this event. Words cannot properly express our sincere gratitude towards Direct Communications for helping to make this trip possible for the students. Thank you!”

Diane Bradshaw, Community Relations Representative for Direct Communications presents a check to Westlake High School Football Head Coach Steve Clements.

Diane Bradshaw, Community Relations Representative for Direct Communications presents a check to Westlake High School Athletic Director, Michael O’Connor.

Sharon Mardesich, Athletic Assistant at Westlake High School said “Direct Communications has been a great support to donating a $1,000.00 each year to our Athletic Scholarship Program. The program is set up to award Senior Athletes that may not be the Star of the team, but the Heart of the Team”. Thank you Direct Communication for being a THUNDER FAN!

Cami Larsen, Principal Black Ridge Elementary, with Diane Bradshaw of Direct Communications

Cami Larsen, Principal
Black Ridge Elementary, with Diane Bradshaw of Direct Communications

Cami Larsen, Principal of Black Ridge Elementary, said: “We are grateful for the support of Direct Communications. The money we received will benefit our students through strengthening our art and music programs. Thank you for helping our students!”

Ranches academy

Ranches academy

“The Ranches Academy student body is excited to have the opportunity to perform in the musical play, Annie; and thanks Direct Communication for the generous donation to pay for the rights to the play” said Director of The Ranches Academy, Susie Scherer.

Diane Bradshaw, Direct Communications Office Administrator and community outreach representative, enjoys being involved with the local schools. “Each year I look forward to going to the various schools in Eagle Mountain and presenting donation checks from Direct Communications. Being personally involved in Utah Scholars and Prosperity 2020, I see the need for business involvement within the schools. I know that any donations the schools receive is put to good use–from the art/music program at Black Ridge elementary to the HOPE program at Frontier Middle School to helping the Westlake Marching band perform at the Pearl Harbor Day parade–all programs help our kids . I am proud to work for a company who values education and is willing to donate money to support our kids.”

Eagle Valley Elementary-pictured from Eagle Valley is Paula Tucker, the new principal, and Angie Hale, media specialist, with Darin Algaier and Diane Bradshaw from Directcom.

Eagle Valley Elementary-pictured from Eagle Valley is Paula Tucker, the new principal, and Angie Hale, media specialist, with Darin Algaier and Diane Bradshaw from Directcom.

Angie Hale of Eagle Valley Elementary said: “We would like to express our appreciation to Direct Communications for their continued generosity and support. Direct Communications, Eagle Mountain’s local telephone and internet service provider, recently made a generous donation to Eagle Valley Elementary. Their contribution will be used to help fund Eagle Valley’s Battle of the Books program and will greatly help to encourage an even greater love of literacy and learning among our students. Direct Communication’s generosity demonstrates their continued dedication to the community and their willingness to help support local schools and programs. Thank you!”

Directcom Sponsors Frontier Middle School Hope Squad Program - 2014

Directcom Sponsors Frontier Middle School Hope Squad Program – 2014

Frontier Middle School Principal Scott Sumner stated: “The generous donations by Direct Communications make many of the programs we do at Frontier Middle School possible. Our hope squad is an exact recipient, and makes it possible to provide hope for kids, and to provide training for success in life, and for what is possible in life. Thank you, Direct Communications.”

Pony Express Elementary principal Vicki Smith with teachers.

Pony Express Elementary principal Vicki Smith with teachers.

Pony Express Elementary principal Vicki Smith reported that their school would be using their $500.00 for purchasing materials for teaching science, technology, engineering and math (STEM). “Specifically, we’ll purchase items that can be used to connect these content areas, such as programmable robots using Lego kits.
Thank-you again for such a wonderful gift. We are pleased that money donated from our community will remain in the school and benefit the children here at Pony Express.”

 
Brigham Griffin, Marketing Director for Direct Communications said: “For us, being the local Eagle Mountain Internet service provider means being involved and trying to make a difference in Eagle Mountain, and we hope that means something to our customers here. I guarantee that we care about Eagle Mountain more than any other provider, because Eagle Mountain is our only service area. We have no other priority. And so, we care about what happens here, because we are partners with the citizens of Eagle Mountain.“

Hidden Hollow Elementary-Principal Tillman and vice principal Mrs Littlefield, with Diane Bradshaw of Directcom.

Hidden Hollow Elementary-Principal Tillman and vice principal Mrs Littlefield, with Diane Bradshaw of Directcom.

Tom Tillman, Principal at Hidden Hollow reported that “Hidden Hollow’s Student Council was able to attend the BYU Student Council Leadership Conference in October thanks to Direct Communication’s generous donation of $500.”
Rockwell Charter High SchoolJohnny Ma,Boys Basketball Coach at Rockwell High School said: “Thank you for you sponsorship of $500 to the boys basketball program for the 2015 season. The donation is contributing to helping 22 players in our program. The donation is helping with their travel costs and reducing their costs for basketball shoes. Our program is thankful for this donation and our relationship with Direct Communications. Thanks Direct Communication for everything that you have done for us.”

Ill Father to Perform at Soda Springs High School Nov. 20 at 7 p.m.

Ill father, singer to perform at Soda Springs High School Nov. 20 at 7 p.m.
(re-posted from Idaho State Journal) See original post at http://www.idahostatejournal.com/members/ill-father-singer-to-perform-at-soda-springs-high-school/article_83cb7b60-6593-11e4-9b6e-b3a104e1659f.html

Ron and Nicole Berg, and son Ben.

Ron and Nicole Berg, and son Ben.

Ron and Nicole Berg, and son Ben.

SODA SPRINGS — 28-year-old Ron Berg, husband to former Direct Communications employee, Nicole Berg, and father to 4-year-old Ben Berg, will perform at a benefit concert with Season 8 “American Idol” contestant Devin Bodkin, of Blackfoot, at Soda Springs High School on Thursday, Nov. 20, starting at 7 p.m.

Ron was diagnosed with Stage 3 brain cancer (anaplastic astrocytoma) seven years ago. At that time he was given less than one year to live. One year ago, Ron was diagnosed with stage four brain cancer (glioblastoma) and once again given less than a year to live. It has been 13 months, and Ron just learned that the cancer is all through his brain, and he has been given just a few months to live.
Of course, we have seen, and can continue to see miracles, but we would like to let Ron do something for our community that has been his passion since he was 8 years old.
He has had a love for music. He is a talented songwriter, singer, pianist and guitarist. There will be a silent auction as well as door prizes.
If anyone would like to contribute to this benefit concert by way of attendance at the concert, donating something for the auction and/or door prizes it would be greatly appreciated. Please call Brenda Cellan at 547-7089 if you have something you would like to donate.
Ron has been unable to work for the past year, so any donation would help his family out immensely. If you are unable to attend the concert, but would still like to make a monetary contribution, you can do so at any Advantage Plus Federal Credit Union or Wells Fargo Bank. Just tell them you would like to make a deposit into Ron L. Berg’s account with his birthday of 12-6-85 and tell them he lives in Soda Springs.

Open full-time position: Combination Technician. Eagle Mountain Utah.

Direct Communications is currently hiring for the following position:
Combination Technician.

Job Duties and Requirements:
-Installs new services for internet and telephone subscribers.
-Maintains and repairs existing services and equipment by using test sets to locate line trouble and determine necessary repairs. Repairs may include fixing wiring , station protectors, ground connections, running new wires and replacing jacks as needed.
-Completes all Outside Plant installation repair related forms and reports.
-Installs VOIP, DSL, computer networking, high speed circuits, and other services for home networking.
-General knowledge of TCP/IP, PPPoE, WPA, or related protocols, and other service for home-networking.
-Demonstrates the ability to interact with a variety of people in a professional manner.
-Willingness to be available to work after hours or as needed, may include Saturdays.
-Must have and maintain a valid driver’s license and be insurable under Direct Communications insurance policy.
Education:
Applicant must have high school diploma and at least one year of TCP/IP experiencel.
Applicant Procedures:
This is a full time, benefitted position. Benefits include health insurance, 401K and pension.
Hourly Pay: $15.00 to $17.00 per hour, DOE. Direct Communications is an equal opportunity employer.
Send your resume and cover letter to Diane@directcom.com or fax to 801 789 4118
Position closes on November 21, 2014

Judge our Directcom Halloween Office Costume Contest


NOW HIRING: Accounting/Finance Intern in Internet and Telecommunications Industry – Southeast Idaho

Are you looking for a great opportunity to learn about accounting and finance in a unique industry, working in a fantastic atmosphere with great people?  Depending on the success of the employee as well as our continued growth needs, this internship could develop into more than an internship.

Company: Direct Communications http://www.directcom.com

Location: Rockland, Idaho

Contact: R. Michael Parrish, 208-548-2345, michael@directcom.com

Compensation: Up to $13.50/hr

Brief description: 

This position is for an accounting and/or finance clerk. The employee will do a great deal of general ledger work. This person will also do a lot of work with property records, accounts payable and do a lot of expense classification. The employed will need to be willing to learn many accounting rules and regulations required in the telecommunications industry. The position will also permit the employee to learn quite a bit about telecommunications technology and practices. The individual will also help to develop budgets and budget tools as well as help to develop, apply, and interpret financial modeling tools. Because there will be much hands-on involvement with general accounting and financial activities that may change as the situation requires, we’re looking for students with more than an introductory knowledge of these professions; however, all applicants will be considered.

Other perks:

1) Rockland is a great location and our office mirrors the laid back, comfortable, family like feel of the community.

2) We have a wonderfully supportive staff and a young, aggressive leadership.

3) Our office does the business operations for companies located in Idaho, Utah, Missouri, and works with sister companies in Oregon and Washington.looking to grow and expand our position in this industry.Because of this, the employee will have the opportunity to learn about jurisdictional issues for these several states as well as numerous agencies and organizations at the federal and national level.

4) Numerous additional training and learning opportunities are available. Most of these trainings are internet based, but some may include travel.

5) Depending on the success of the employee as well as our continued growth needs, the position could develop into more than an internship.

TRICK OR TREAT at your local Directcom office

Come TRICK OR TREAT at your local DIRECT COMMUNICATIONS office in Paris, Rockland, or Eagle Mountain Utah, from 2-4 PM, HALLOWEEN, FRIDAY OCTOBER 31. We will have lots of treats for the kids.

Here’s a look at some of the best Halloween costumes created by Directcom employees over the years.

Directcom Sponsors Frontier Middle School Hope Squad Program – 2014

October 2014, Eagle Mountain Utah

Direct Communications, Eagle Mountain’s local fiber broadband company, once again sponsored the Frontier Middle School Hope Squad Program for the 2014/2015 school year.  This program, launched in 2013 with a donation from Direct Communications, was designed to help combat and prevent bullying at the school.

Hope Squad is made up of peer-selected students who are trained by school counselors on how to respond and handle a student situation, such as another student telling them they are considering suicide. The counselors are then notified, and will be able to handle the situation appropriately. Hope Squad allows students to share personal information with their peers in a safe environment so they can get the necessary help they need.  The money donated by Direct Communications will be used for program fees, such as enrollment, shirts, banners and other signage.

IMG_0631.JPG

Direct Communications Marketing Director, Brigham Griffin, presents a check to Frontier Middle School Principal Scott Sumner, and Assistant Principal Kevin Henshaw, at Frontier Middle School in Eagle Mountain.

Frontier Middle School Principal Scott Sumner stated: “The generous donations by Direct Communications make many of the programs we do at Frontier Middle School possible. Our hope squad is an exact recipient, and makes it possible to provide hope for kids, and to provide training for success in life, and for what is possible in life. Thank you, Direct Communications.”

Besides being a community partner for education at the school, Direct Communications also services Frontier Middle School with a 1 Gigabit fiber optic connection.

Digital Cable TV Upgrade Information

Get ready for digital quality

Get ready for digital quality

We are excited to announce that your cable TV signal is being upgraded from analog to digital. Phase 1 of this project will begin in the early morning hours of the November 4th.

.At that time, we will shut off analog channels 56-84 so we can have the room to turn on the Digital channels.

What does this mean for you? If you have a digital TV, this transition should be seamless and you can immediately begin enjoying your higher quality digital content. If you have an older analog TV, you will need a set top box to convert the digital signal or upgrade to a digital TV. Existing customers may receive up to two (2) set-top boxes at no cost from Direct Communications. This article will give information to help you determine whether your TV is ready for digital.

With a digital signal, you will experience a clearer, higher quality image with less interference, so get ready to say goodbye to “snow” or “static.”We are committed to providing quality services to our rural areas and truly appreciate you choosing Direct Communications for your services. Please read carefully through this information, and call us if you have any more questions about whether your TV is ready for digital.

BACKGROUND INFORMATION

1 OUR TIMELINE:

To provide improved picture quality, increase bandwidth capacity and comply with federal mandates, Direct Communication is converting our cable TV signal from analog to digital in two Phases beginning at midnight, October 21.
Phase I:  October 21 at Midnight

  • Channels 26-84 will be broadcast digitally.
  • Analog transmissions of Channels 56-84 will cease.
  • Analog Channels 26-55 will continue to broadcast even though being transmitted digitally as well.  Customers will see duplicate channels until Phase II.

Phase II:  Date to Be Determined

  • Analog transmissions of Channels 26-55 will cease.
  • Head end (tranmitting equipment) will be moved to a new building.
2 NATIONAL DIGITAL TRANSMISSION TIMELINE

  • 2005:  The Digital Transition Act of 2005 mandated analog transmissions cease by 2/17/09.
  • 2/11/09:  Obama signed legislation extending the conversion from analog to digital for major broadcaster to 6/12/09.
  • 6/12/09:  Major broadcasters (defined as “full-power stations”) converted to digital signals.
  • 9/1/2015:  Smaller broadcasters (defined as “low-power stations”) and rural transporters like Direct Communications have had several deadlines to move to digital transmissions that have been pushed back repeatedly since 2010.  However, the FCC and US government have set a hard deadline of 9/1/2015 to cease analog transmissions.
3 ANALOG TO DIGITAL TV TIMELINE

  • Pre-2004 TVs will be analog.
  • TVs shipped from the manufacturer after March 1, 2007 had to be digital
  • TVs sold after 5/25/07 were required to be digital or have a warning label indicating if they were analog.

Frequently Asked Questions

Question Answer
Why are we changing to digital? To provide improved picture quality, increase bandwidth capacity and comply with federal mandates, Direct Communication is converting our cable TV signal from analog to digital in two Phases beginning at midnight, October 21.
Phase I:  October 21 at Midnight

  • Channels 26-84 will be broadcast digitally.
  • Analog transmissions of Channels 56-84 will cease.
  • Analog Channels 26-55 will continue to broadcast even though also being transmitted digitally as well.  Customers will see duplicate channels until Phase II for these channels.

Phase II:  Date to Be Determined

  • Analog transmissions of Channels 26-55 will cease.
  • Head end (tranmitting equipment) will be moved to a new building.
How will the customer be affected in Phase I?
  1. Digital TV customers will only have to auto-program their TVs through the TV’s menu to pick up the new digital channels.
  2. Analog TV customers will lose channels 56-84.  These customers will need to upgrade to a digital TV or get a set-top box (converter) which will convert the digital signal to analog.
How will EXISITNG analog TV customers get the new digital content if they don’t want to buy a digital TV?
  1. Direct Communications will provide up to two set top boxes per account at no charge.
  2. Bulk accounts will be handled on an individual basis by our business sales representative, Daniel Parrish.
How will NEW analog TV customers get the new digital content if they don’t want to buy a digital TV?
  1. The customer can purchase a set-top box on their own.
  2. The customer can include a TIVO with their services for a monthly charge that will act as a converter.
  3. Direct Communications will provide a set-top box (converter) for $6.95/month.
How can a customer determine if their TV is analog or digital?
  1. Pre-2004 TVs will be analog.
  2. TVs purchased after 5/25/07 will most likely be digital but the customer should verify this.
  3. The customer can check the owners manual.
  4. The ID tag or serial number plate located on the back or side of the TV may indicate analog or digital.
    • Any of the following means the TV is digital:
      • DTV
      • HDTV
      • ATSC
      • Digital Tuner
      • Integrated Digital Tuner
      • Digital Tuner Built In
      • HDMI (digital interface)
  5. Visit the manufacturer’s website for the TV make and model listed on the serial number plate.
What advantages does digital have over analog?
  1. Clearer, higher quality image.
  2. Less interference such as “snow” or static”.
  3. The signal takes up less bandwidth making the signal more reliable.
Can the customer elect to keep the analog signal? No.  The analog transmission will cease and be replaced by the digital signal.   We are excited about this conversion which will improve the customer experience with our service.
How does a customer get a set-top box? At the request of the customer, the Customer Experience Rep will put their name on a project spreadsheet by city.  The technician assigned to their area will contact them to install the set-top box.  Installations will be in made in the order the requests are received.
Existing customers may receive two (2) set-top boxes at no cost.  Additional set-top boxes may be purchased at their local electronic stores.
If I have a TiVo, will I automatically be digital-ready? Recently installed TiVos are digitally compatible. However, older TiVos may need to have an M-card installed in order to receive the digital signal.

Customers who need an M-card have been identified and will be contacted by Direct Communications to schedule this installation.

What will happen with the free digital (bonus) channels 100-195? These channels are digital versions of the current analog channels.  When the analog channels are turned off, these digital versions will be moved up in the channel line up to replace them.  They will be broadcast in all areas without interuptions.
How will this digital conversion affect the Digital Plus package? The Digital Plus package line-up (Channels 309-491) will not change.  These channels will not become available through the conversion in the basic or expanded packages unless they are already part of those packages.  These channels are available only through subscribing to the Digital Plus package.

APPENDICES / ATTACHMENTS

digital TV 1 digital TV 2 digital TV 3 not digital TV 4

Here is the new channel line-up. Although you will continue to see duplicates of analog channels 2-23, rather watch the digital versions of these channels, which will be in HD Digital quality. (For example, instead of watching channel 5 (KSL NBC), tune to channel 5.1 (KSL NBC HD) for a better viewing experience.
Basic Analog Cable Line Up
Channel Station Call Letters Type
2 RFD-TV RFDTV Public Interest
3 KIDK CBS KIDK Local
4 KTVX ABC KTVX Local
5 KSL NBC KSL Local
6 KPVI NBC KPVI Local
7 Quality Value Convenience QVC Shopping
8 KIFI ABC KIFI Local
9 KXPI FOX KXPI Local
10 KISU PBS KISU Local
11 KBYU PBS KBYU Local
12 KUCW CW KUCW Local
13 FOX 13 FOX13 Local
14 KJZZ IND KJZZ Local
15 BYUTV BYUTV Family
16 WGN Superstation (Chicago) WGN  Local Super
17 The Weather Channel TWC Weather
18 Fox News Fox News News info
19 CNN CNN News info
20 Discovery Channel  Discovery Educational & Learning
21 Learning Channel TLC Educational & Learning
22 Lifetime Lifetime Family
23 Travel Channel Travel Travel
Digital Expanded Cable Line Up
2.2 RFD TV 24.1 ESPN U HD 64.1 NBC Sports HD
3.11 KIDK-CBS HD 25.1 ESPN News HD 65.1 NFL Network HD
4.1 KTVX-ABC HD 26.1 ESPN HD 66.1 CBS Sprots HD
4.2 MeTv 27.1 ESPN 2 HD 67.1 Golf HD
4.3 Weather 28.2 ESPN Classic 68.1 FX HD
5.1 KSL-NBC HD 29.1 ROOT Sports HD 69.2 Spike
5.2 Cozi TV 30.1 TNT HD 70.1 Tru TV HD
5.3 Ksl Wx 31.1 TBS HD 71.2 BBC America
6.11 KPVI-NBC HD 32.1 A&E HD 72.1 Disney JR HD
6.12 Cozi TV 33.1 History HD 73.1 UP HD
7.1 QVC HD 34.2 Cartoon 74.2 OWN
7.11 KUED HD 35.2 Boomerrang 75.2 C-Span
7.12 KUED World 36.2 Family 76.2 HEADLINE
7.13 KUED  V-me 37.2 Disney 77.1 ION HD
8.11 KIFI-ABC HD 38.2 Nickeloden 95.2 CNBC
8.12 Telemondo 39.2 TV Land 96.2 MSNBC
8.13 CW 40.1 Gameshow HD 97.2 LOCAL
8.14 ABC News Now 41.1 DIY HD 98.2 CHAT TV
9.1 KPIX-Fox HD 42.1 HGTV HD 99.1 TV Guide HD
10.11 KISU-PBS HD 43.2 MTV 99.2 TV Guide
10.12 KISU Plus 44.2 GAC
10.13 KISU Create 45.2 VH-1
10.14 KISU World 46.2 CMT
11.1 KBYU-PBS HD 47.1 USA HD
11.3 KBYU Inter. 48.1 Syfy HD
12.1 KUWB-CW HD 49.2 E!
12.3 Retro TV 50.2 Comedy
13.1 KSTU-FOX HD 51.1 Food HD
13.2 Antenna TV 52.1 Bravo HD
14.1 KJZZ-IND HD 53.2 Animal
15.1 BYU TV HD 54.1 Nat Geo HD
16.1 WGN HD 55.2 Hallmark
17.2 Weather 56.2 WE
18.1 FOX NEWS HD 57.2 AMC
19.1 CNN HD 58.2 TCM
20.2 DISCOVERY 59.2 Movie Plex
21.2 TLC 60.1 Fox Movies HD
22.1 LIFETIME HD 61.1 FS1 HD
23.1 TRAVEL HD 62.2 Sportsman
63.1 Outdoor HD
Digital Expanded Cable Line Up (if Using Tivo/DVR/Digital Box)
102 RFD TV 140 Gameshow HD 177 ION HD
103 KIDK-CBS HD 141 DIY HD 178 KUED-PBS HD
104 KTVX-ABC HD 142 HGTV HD 179 5.3 Wx
105 KSL-NBC HD 143 MTV 180 4.3 Wx
106 KPVI-NBC HD 144 GAC 181 4.2 MeTV
107 QVC HD 145 VH-1 182 13.2 Antenna TV
108 KIFI-ABC HD 146 CMT 183 5.2 Cozi TV
109 KFXP-FOX HD 147 USA HD 184 6.3 Cozi TV
110 KISU-PBS HD 148 Syfy HD 185 8.3 CW
111 KBYU-PBS HD 149 E! 186 Retro Tv
112 KUWB-CW HD 150 Comedy 187 8.2 Telemondo
113 KSTU-FOX HD 151 Food HD 188 7.3 KUED V-me
114 KJZZ-IND HD 152 Bravo HD 189 11.3 KYBU Inter.
115 BYU TV HD 153 Animal 190 10.2 KISU Plus
116 WGN HD 154 Nat Geo HD 191 10.3 KISU Create
117 Weather 155 Hallmark 192 10.4 KISU World
118 FOX NEWS HD 156 WE 193 7.2 KUED World
119 CNN HD 157 AMC 194 ABC News Now
120 DISCOVERY 158 TCM 195 CNBC
121 TLC 159 Movie Plex 196 MSNBC
122 LIFETIME HD 160 Fox Movies HD 197 LOCAL
123 TRAVEL HD 161 FS1 HD 198 CHAT TV
124 ESPN U HD 162 Sportsman 199 TV Guide HD
125 ESPN News HD 163 Outdoor HD
126 ESPN HD 164 NBC Sports HD
127 ESPN 2 HD 165 NFL Network HD
128 ESPN Cassic 166 CBS Sprots HD
129 ROOT Sports HD 167 Golf HD
130 TNT HD 168 FX HD
131 TBS HD 169 Spike
132 A&E HD 170 Tru TV HD
133 History HD 171 BBC America
134 Cartoon 172 Disney JR HD
135 Boomerrang 173 UP HD
136 Family 174 OWN
137 Disney 175 C-Span
138 Nickeloden 176 HEADLINE
139 TV Land

The Directcom Connection: Fall 2014 Customer Newsletter

Fall 2014 Customer Newsletter for Idaho Customers
Faster Speeds for Cable Customers after Network Upgrade
Direct Communications Cable completed a system-wide network upgrade during Summer 2014 that will allow residents in all cable franchise towns served by the company to receive up to 20 megabit-per-second internet speeds. This upgrade to DOCSIS 3.0 means more bandwidth available for everyone, and more consistent speeds, especially during peak hours. Read more…

Directcom Sponsors Idaho High Schools Sports – 2014 Edition

Direct Communications donated $500 to each of the High School Athletic Programs within the company’s service areas again at the end of the 2013/2014 school year. Direct Communications has an ongoing program to support local high school athletics in the communities served by the broadband company, and offers incentive for student athletes to earn donations for their schools through their participation and own extra effort in all varsity games. Read more…

New Idaho Outages Calendar


Check out our new Outages calendar, which contains details on all outages in Directcom service areas in Idaho. Customers who are experiencing internet problems can check the outages calendar to see if there are any system-wide problems in their town before calling tech support. Read more…

Fiber Roll-out Continues in Rockland

The upgrade of Rockland from copper to Fiber-to-the-Home continues with the northern half of town under construction this year. What is the most challenging part of this project? Read More…

Cow Steps on Fiber- Knocks Out Cell Tower

In one of those moments unique to rural telecommunications, a cow stepped on some fiber optic cable that was exposed during some maintenance work last month in a pasture near the Cold Water area along the Snake River. Read More…

Customers Attend Internet Safety Class


Directcom hosted a community workshop in September demonstrating how to set up internet content filters. Customers from Paris, Fish Haven and Montpelier learned specific ways to block unwanted internet content through their router ensuring devices using the home WiFi network would be protected. If you have a specific request for a topic you would like us to instruct on, please send us your ideas. Read More…

Welcome to New Hires

Brenden Argyle

Direct Communications welcomes Bear Lake County native, Brenden Argyle, to the team as a new installation and combo tech.
Read more…

Matthew Kulicke
Matthew Kulicke hired as a new CSR/Sales Representative in our Paris Office. Matt genuinely likes working with people and loves the feeling of accomplishment when he has been able to help them. Read more…

Refer-a-Friend. Get $100.


Click here to refer your friends to us; help them get better internet service, and earn $100 per referral. Just send us their contact information, and we will do all the work for you. Your friend will be contacted within 2 business days by a Directcom representative. Refer as many friends as you like—you may never have to pay for internet service again.

Cable Customers: Now get UNLIMITED LOCAL AND LONG DISTANCE CALLING FROM YOUR HOME PHONE FOR ONLY $24.95 A MONTH.

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Bear Lake Customers Attend Internet Safety (Filtering) Class

Jeremy Smith teaches about internet filers in the Paris Office conference room.

Jeremy Smith teaches about internet filers in the Paris Office conference room.

On September 18th, Jeremy Smith, our General Manager, taught a community workshop demonstrating how to set up internet content filters.   Customers from Paris, Fish Haven and Montpelier learned specific ways to block unwanted internet content through their router ensuring devices using the home wifi network would be protected.  This class is part of an ongoing effort by Direct Communications to increase customers’ understanding of technology and how to use it as a beneficial tool.

More classes will be offered on a variety of topics in the future. If you have a specific request for a topic you would like us to instruct on, please leave your ideas in the comments below.

Help Solve a Vandalism Crime in Eagle Mountain

20140918-fiber-cut-street-view

On the morning of September 18, 2014, a vandalism crime targeting the fiber communications network in Eagle Mountain occurred, on the West side of Nolan park, at the SW corner of Tinamous Road & Red Hawk Ranch Road. A vandal got into a telecommunications pedestal, (see inserted picture of green metal box) and cut the fiber inside. This happened in broad daylight, and knocked out all internet to the Ranches Academy Elementary School.

Above-ground enclosure used for splicing, mounting of cross-connect systems, terminal blocks, and other telco equipment.

This above-ground enclosure was broken into and the fiber that was cut by a vandal.

We need your help. If you saw anyone opening that box this morning, please call:
Utah County Sheriff 801-794-3970
FBI 801-579-1400
or Direct Communications 801-789-2800.

Active case number 14UC09562.

location of fiber cut crime

location of fiber cut crime

Direct Communications Upgrades Cable Network to new DOCSIS 3 System

Direct Communications Cable in Idaho completed a system-wide network upgrade over the course of the Summer of 2014 that will allow residents in all cable franchise towns served by the company to receive up to 20 megabit-per-second internet speeds.

The towns served by Directcom Cable include AberdeenBancroftDowneyFish HavenGeorgetownGraceLavaMcCammonMontpelierParis and Preston

More speed means more fun online.

More speed means more fun online.

The network upgrade was specifically a change from the old Data Over Cable Service Interface Specification (DOCSIS) 1.0 to a newer DOCSIS 3.0 network specification. The DOCSIS 3 equipment allows an increase in data transmission speeds (both upstream and downstream).

Brian Black, Senior Network Administrator for Direct Communications, explained that the upgrade required a complete equipment swap in all of the fiber huts. “We had to purchase three new CMTS’s to support DOCSIS 3, which cost about $50,000 each.” (Cable Internet delivery includes two primary components: a cable modem, located at each customer premises, and a cable modem termination system (CMTS) located at the Cable TV headend.)  

For existing customers, anyone requesting speeds above the previous top speed of 10Mb would need a new DOCSIS 3.0 modem. All new customers automatically receive a new DOCSIS 3.0 modem at the time of install. 

Black said: “The real difference between a DOCSIS 3.0 system and the old DOCSIS 1 system is that a DOCSIS 3.0 modem can connect to multiple channels at once, whereas the old modem could only connect to a single path. So in theory, customers will now have four times the bandwidth available to them at any given time. Right now each of our customers are set up to connect to two downstream channels, and to four upstream channels, but once we have completed the next planned system-wide upgrade to all digital cable TV, each customer with be connecting to four downstream channels, and to four upstream channels.” 

This explains part of the motivation for the company to migrate to an all-digital cable TV system, because besides improving the quality of the picture and number of available TV channels, moving to all digital TV delivery will also free up more bandwidth for the growing customer demand for faster internet speed. 

Brian Black, Senior Network Administrator for Direct Communications in Idaho

Brian Black, Network Administrator for Direct Communications in Idaho

“What this upgrade to  DOCSIS 3.0 means now for all customers is basically more bandwidth available for everyone, and more consistent speeds, especially during peak hours in the evenings when everyone wants to get online at home to stream video, or catch up with their friends on Facebook,” said Black.

“In theory, I suppose we could deliver speeds up to 50Mb or 100Mb to a single customer now on the coax cable network, but really our goal with this upgrade is to make sure we can deliver the speeds we have already sold to customers, and keep up with the customer growth. We feel pretty good about being able to deliver a solid 20Mb to everyone in town, so we want to keep an eye on that and see where the growth takes us before we start selling even higher speeds. “

Direct Communications has experienced three straight years of over 20% growth per year in customer subscriptions, as residents in small towns in Idaho adopt high-speed internet in increasing numbers, and keeping up with the demand has kept Black and his co-workers busy. Black is very pleased with how the new DOCSIS 3 network is performing.

“It’s been a huge change, and I am very happy with the results. The network is just much more stable, and people have responded by using their internet service a lot more already. We have seen internet usage double in some towns like Preston since we did the upgrade, which is great because it means people trust their internet more, have higher expectations now, and are turning to their internet service more for things like entertainment.”

“Our next step is to obviously move the Cable TV service to an digital head end, which will hopefully happen by the end of this year, free up more channels, and then keep improving our network through deploying more fiber nodes throughout the neighborhoods, and splitting up the network to make sure we can always stay ahead of the demand for bandwidth.”

Note: Aberdeen has not yet been upgraded to Docsis 3, but is on Docsis 2.0.

Cow Steps on Fiber- Knocks Out Cell Tower

Today the average cow in the U.S. weighs 1350 pounds.

Today the average cow in the U.S. weighs 1350 pounds.

In one of those moments unique to rural telecommunications, a cow stepped on some fiber optic cable that was exposed during some maintenance work last month in a pasture near the Cold Water area along the Snake River. The weight of the cow hoof kinked the fiber optic cable and temporarily knocked out service to a nearby cell tower, which was served by the fiber optic cable.

Matt Farr, engineer for Directcom explained: “Usually our fiber is safely buried 4 feet underground, encased in conduit, and protected in vaults with 20,000 lb load ratings, but unfortunately a cow came along just at the wrong time. Our crew was preparing for some scheduled maintenance later that night and had laid some cable slack out on the ground. The cows in these part seem to know when and how to create the greatest amount of havoc for the bipeds, which made it even more difficult to explain to the customer, a big national carrier, that a cow was responsible for taking down their tower. They have very strict standards and procedures regarding downtime and it’s a big deal if tower service is ever affected. Cows don’t really figure into their equations.
It all worked out in the end as our crew, out of necessity, had to start and consequently compete their maintenance work ahead of schedule. Not a method of expediting a project that I would recommend, but sometimes in rural Idaho you have to run with the stampede.”

FREE INTERNET SAFETY CLASS

FREE INTERNET SAFETY CLASS – ALL WELCOME

PROTECT YOUR HOME FROM UNWANTED INTERNET CONTENT

family internet safety classWHEN:
Thursday, September 18, 2014 11 am – Noon

WHERE:
Direct Communications, Paris Office
648 ½ N Main St., Paris, ID

Practical step-by-step demonstration of how to set up FREE customized filters to keep a wide range of content from being accessed through your internet.

Childcare available – please call us at 945-8035 to reserve a space for your children.

This class is part of an ongoing effort by Direct Communications to increase customers’ understanding of technology and how it use it as a beneficial tool.  More classes will be offered on a variety of topics in the future.

Update on Rockland Fiber to the Home Construction Project

Plowing in conduit for fiber optic cable along Center street in Rockland

Plowing in conduit for fiber optic cable along Center street in Rockland

Fiber Optic Cable is coming to your home soon.

Updated September 17, 2014:  

Rockland Idaho – Matt Farr – Project Engineer: “We have completed installation to all of the homes in the southwest quadrant of town, and everybody along the highway south of town, up to Scott Hendrickson.

We also have about about 20 homes installed in the south east quadrant of town, primarily  the ones between Main Street and Pine on both sides of the alley. We are working on the remaining homes in that section of town.

We have also constructed fiber in the north east quadrant of town around the school, east from school and also around the entire bench area. Most of these have a drop cable installed to the house, but the fiber has not actually been spliced, so those homes are still connected via DSL until we cut them over to the new fiber.

Our construction crew is currently also working in the west quadrant of town, where we have about half of the homes in that area completed. (This is around the Spruce Street area, and down Willow Street. Later this fall will be going down Creamery Road and picking up all those homes. We hope by the end of the year to also complete  a fiber build out to the R-corner, and pick up a few more homes along the highway.

Our biggest challenge in upgrading our exchange area to fiber has actually been with the final installation of the new internet service inside the home. A lot of the older homes need new wiring inside and we have had to be creative in finding different routes to get through these homes to the routers and the computers, and just the general set up of the ONT and Wi-Fi in the home has been slow. We also had to bore under the Rock Creek several times  (six times already) in our construction, and we still have a couple more bores to do, so that’s always a bit of a challenge because we have to bore about 15 to 20 feet deep to make sure we’re under the riverbed.”

June 10, 2013-
Direct Communications crews completed burying the main conduit routes throughout the southwest quadrant of town. The southeast quadrant of the project includes 25 homes which will be  upgraded from existing copper plant to new fiber optic cable directly to the home.

Mid- June 2013, Direct Communications crews will start on the southeast quadrant of town, which is south of center street and east of main street. This part of the upgrade project will include 51 homes.

2013-rockland city fiber project

2013-rockland city fiber project, showing where new fiber lines will be buried, along with neighborhood handholds, and the drops to each home.

Directcom will be hosting an open house at their Rockland office on Tuesday July 9, from 5pm-7pm, to answer any questions customers may have about this fiber upgrade. Refreshments will be served.

Matt Farr, operations manager for Direct Communications, explained that this project would be rolled out in various phases. “The first task is to bury the main conduit 48″deep along the city streets, and place all the fiber handholds, which are kind of like manholes where all the fiber will converge for each neighborhood.  While one crew is laying the main grid, another crew will be plowing in the individual conduit drops to each home, and together this will take most of the summer.  This ripping or plowing process is designed to be very customer yard-friendly—we purchased a small maxi-sneaker that will just feed in a plastic conduit into a very thin trench, about 18″ deep, which is opened up by a blade. No reseeding of grass will even be necessary. The new drops to each home will follow the path of the existing copper wire in most cases. Sometime towards Fall the actual fiber optic cable will be blown into the underground plastic conduit, and the final fiber cable drop going to each home will need to be spliced back into the main cables going to each neighborhood node. After that, a new fiber electronics box will mounted inside of each home, which will convert the digital light signals sent over the fiber, into an Ethernet signal which can be read by home computers. We hope to start hooking up internet customers on their new fiber internet connections probably sometime during September.”

Here is a general summary of the project steps:

  1. Phase 1: Bury main conduit 48” deep along the city streets,
  2. Phase 2:  Place all the fiber hand holds (manholes where all the fiber will converge for each neighborhood.)
  3. Phase 3: Plow in individual conduit drops to each home. (½” plastic conduit into a thin trench, about 18” deep. The new drops to each home will follow the path of the existing copper wire in most cases.
  4. Phase 4: Blow fiber optic cable through the underground plastic conduit.
  5. Phase 5: Splice  final fiber cable drop going to each home back into the main cables going to each neighborhood node.
  6. Phase 6: Install new fiber electronics inside central office to feed homes.
  7. Phase 7: Mount new fiber NID (network interface device) on the outside of each home, near the old copper NID.
  8. Phase 8: Connect a new fiber ONT (optic network terminal), to be placed inside of each home, to outside fiber NID. This ONT will convert the digital light signals sent over the fiber, into an Ethernet signal which can be read by home computers.
Laying fiber conduit along Rockland center street

Laying fiber conduit along Rockland center street

Farr explained that there will actually be two new fiber boxes deployed to each home. On the outside of each home near the old copper NID (network interface device) the company would mount a  simple plastic box to act as a splitter, where the fiber from the street would meet a fiber to go inside the customer home. Inside the home, the company will provide a fiber ONT (optic network terminal) that will have a built in wireless router, in order to broadcast the high speed internet signal conveniently throughout the home, and customers could connect to the fiber directly via WiFi using their smartphones, tablets, or laptops, without needing to purchase an additional wireless router themselves. The ONT will also have two ports for phone service, and four ethernet ports, which a customer could use to directly wire any devices to the router. This ONT will need to be located close to a power receptacle inside, since it must be constantly powered for the electronics to function. The ONT does operate on a provided battery back-up, so that in the case of a power failure, phone and internet service will continue to function.

Farr wants to place the new ONT on the inside wall directly behind the existing copper NID if possible, so they can use the customers existing inside copper phone wiring for telephone service. On a fiber network, separate lines are required inside the home for the phone and internet service. Where necessary, because many older homes have inside telephone wiring that is not compatible with the new fiber equipment, Directcom techs may also need to run new CAT5 ethernet cable from the new fiber electronics box to a phone or ethernet jack inside the home, to make sure that customers will continue to receive both telephone and internet service. Customers may also have the option of paying a premium to have new CAT5 network cable run to various inside locations of their choice.

“We realize every home is going to present a different situation, with different wiring, so we will have to be flexible. Our end goal is to make sure the customer has an even better internet connection than they have currently on DSL.”

If you have any concerns or questions about this fiber project and how it will affect you, please call our main office at 208 548 2345.

 

A Message from Jeremy Smith:

Fiber Technology and Your Future

This summer you will see our crews working in your neighborhood. These are exciting times for our company and our customers.

We are now in the process of steadily upgrading older neighborhoods that were previously on copper, to fiber. Arbon is complete. During 2013 and 2014 we will be working on upgrading Rockland. We have a 5-year plan to convert all of our exchange areas from Bear Lake to Rockland to 100% fiber to the home, as long as the Federal government continues to support rural telecommunications. This is obviously going to be an enormous project, requiring millions in investment dollars, but we feel that each person in our rural exchange areas deserves fiber to the home.

This is our community too, and we are committed to ensuring the economic vibrancy of our rural towns. We at Direct Communications want to help provide a great quality of life for all of our customers. I see fiber optic cable as being non-negotiable to ensure the economic future of rural America, not just for our customers, but also for us to stay relevant as a communications provider. Some politicians in Washington feel that rural Americans don’t need as much speed as people in cities. I would argue that rural folks need high speed internet even more than their city counterparts because we are so remote, and fiber is the only way you can push a good, unlimited broadband signal out far enough to reach all of our customers. Having access to unlimited broadband is the future to economic development and personal educational opportunity in this global information economy.

Please be patient with us as we roll out this plan to bring you better broadband service.”

-Jeremy Smith -General Manager, Direct Communications

To find out more about why fiber will improve your internet service quality, see http://www.directcom.com/fiber-brochure.htm

Frequently asked questions: Fiber-To-The-Home Technology

How will a fiber connection improve my life?
Faster Speeds. Increased Reliability. Unlimited bandwidth. This is the most advanced method on the planet to deliver high-speed internet. Fiber is a great economic leveler for rural residents. Your home will have the same advanced connectivity as the most high-tech building in any major financial district in the world. Imagine a world where you can stream HD video to as many devices simultaneously as you want to without any buffering. Imagine a world where your internet service never goes down, and you never have to waste time calling tech support. This perfect connection can be yours with fiber optic cable. The fiber line running to your home from the main cable contains just a few strands of fiber, but those strands could theoretically carry all the information in the Western USA. We have the ability to provide up to 100MB per second to each home in the network. Fiber-optic cable carries an all-digital signal, and is better suited to today’s digital communication devices. Fiber optics are the future of communications, because both copper and wireless will eventually max out on the bandwidth people will require. Eventually, all media will be delivered as internet data. You will be ready for that future.

Do I need a modem with Fiber-to-the-home internet service?
No. Your fiber connection does not require a modem. Just plug your computer network cable directly into our optical network device, (ONT) mounted on the outside of your home, and you will be instantly connected directly to our network via pure ethernet.
50 Mb internet

Does my home need to be wired differently to take advantage of fiber-to-the-home?
The new fiber ONT separates the phone and internet signal, so they will need to travel over separate wires inside your home. We will run a new Cat5 cable into your home and install our service to one phone jack and one ethernet jack at a convenient location inside your home, so that you can hook up your phone, and computer or router.

Is a fiber network more expensive to build than copper? 
The price of fiber optic cable is now comparable to copper. The real expense with fiber is in the advanced electronics. The ONT (optical network device) that fits onto the outside of the home, is very expensive, because it’s a far more sophisticated system than the old copper devices. However, there is less maintenance required on a fiber network than copper, so over the years, it will save us, and our customers, a lot of money.

Will I be charged for the installation of fiber to my home?
No. We cover the full cost of the construction of the fiber and installing the new equipment on your home to connect the fiber. We will also waive the final service installation fee when it comes time for you to hook up your computer to our broadband service, with a 1-year commitment.

How is fiber optic cable installed? 
First, we bore, or plow in plastic conduit underground, which is a good method because it has very little environmental impact. We then blow the fiber optic cable through the conduit using compressed air moving at very high speeds. The high-velocity air flow causes the cable to float, and that way we can feed it through very easily. Where the fiber needs to be spliced to serve homes, we put in handholds, or buried manholes with loops of fiber, where we can branch off and pick up those new homes in the future.

Why a buried fiber network?
Buried networks are all about Reliability, Reliability, Reliability! You can count on your fiber conenction to work, from fire, to blizzard, to windstorm. Directcom’s fiber network is 100% buried—no wireless backhauls or downed lines to worry about. In the recent wildfires that damaged or wiped out many other providers communications lines in Idaho, Direct Communications was unaffected since all of our fiber network is safely buried.

Will Fiber increase the Value of my home?
Fiber to the home could increase the value of your home by as much as $5,000, according to the Fiber-to-the-Home Council. Our investment in your home means more money in your pocket. More importantly, fiber to your home means a higher quality of life for you in this digital information age, where so much of what we do to enrich our lives has moved online. More internet speed means more fun.
Fiber will also naturally lead to more economic development in your areas due to the advanced technology and internet commerce opportunities available in the area. This is especially important in rural areas, where a gap has traditionally existed in diverse economic opportunities—but in our new information economy—fiber puts us all on the same footing.
fiber means more speed

Will fiber increase my monthly rate?
No. Your fiber upgrade will not increase your Internet or telephone rates, unless a customer chooses to upgrade their features or speed.

Will new equipment be installed at my home?
Yes. The old Network Interface Device (NID) you currently have will be replaced by a slightly larger Optical Network Terminal (ONT). The ONT coverts the optical signal to ethernet. This unit will also contain the power supply and battery back up for the electronics. The ONT requires electricity. Since fiber cannot carry an electric power charge like copper used to, a battery back-up is required to power your phone service in the event of a general power outage. This battery is designed to last for 8 or more hours, depending on phone usage. Typically, the electronics use .001 kwh per month.

Will getting fiber to my home disturb my yard or property?
Though we may sometimes be required to dig across your yard to bury a new fiber line, our goal is to treat your property as if it were our own. Often, we will have buried conduit already in place. We will be always strive to promptly restore your property to a condition as close to original as possible. We will typically follow the path of existing copper lines during the upgrade. However, homeowners should also understand that your lot came with legal easements registered to each home, for power, water and communications, and anything planted or built over these easements will always be in danger of being disturbed or removed by any public utility companies. Remember to always call Digline at 811 before you dig.

What should I expect during the upgrade?
Although we began several years ago laying the necessary main conduit to each neighborhood, this last phase involves placing fiber or conduit all the way to your home. We will be making our way door to door to do a site survey and to let you know when your fiber connection is ready for service. When everything is in place, we will need to schedule an appointment with you for the final hookup to the network inside your home. We will need an adult present at that time.

KSL–Salt Lake Broadcast to Cease in the McCammon, Downey and Lava areas.

Local television broadcasting networks like KPVI (Idaho Falls – Pocatello) have specific rights under the FCC Network non-duplication rules which protect them from another television station broadcasting their affiliate network programming within their designated area.

Recently, the new owners of the Idaho NBC affiliate, KPVI, have requested that we remove KSL from our cable channel lineup in certain towns, since they have exclusive broadcast rights for NBC within a designated footprint market area.  As a result, we regret to inform you that we can no longer carry KSL–Salt Lake in the McCammon, Downey and Lava areas.

We will cease broadcasting of KSL – Salt Lake on 10/15/2014 in those areas.  We understand that you may not agree with this FCC rule but we are required to honor it.

http://live.ksl.com/ online streaming interface

http://live.ksl.com/ online streaming interface

The good news is you can now stream KSL live online at http://live.ksl.com/.  So, you can still watch your favorite Salt Lake City news and local shows online. Contact us to get the internet speed you need to get the best streaming experience.

And of course the nationally syndicated shows that NBC carries will still be available to watch on KPVI.

We truly appreciate you choosing Direct Communications for your services and appreciate your understanding.

Direct Communications Hires Local Tech Brenden Argyle

argyle IMG_1106

Brenden Argyle of Paris Idaho

Direct Communications welcomes Bear Lake County native, Brenden Argyle, to the team as a new installation and combo tech. In his role as a tech, Brenden will be responsible for field installation and troubleshooting of high speed internet, cable TV and phone service in the Bear Lake area.

Brenden is familiar with various wireless routers, including Linksys, Netgear, and Belkin, comes trained in use of cat-5 and coax cable, and is familiar with both PC and Apple products. Brenden’s prior experience includes working for Digis, Satellite Solutions, and U.S.D.A. Forest Service as a Firefighter.

Please say hi to Brenden as you see him working in the area, and congratulate him on the new job.

Direct Communications Hires New Local Customer Service Rep, Matthew Kulicke.

Picture1Direct Communications in Idaho is pleased to welcome Matthew Kulicke to
Direct Communications as the afternoon CSR/Sales Representative in our Paris Office.

Matthew comes to us with 4 years experience in customer service. He most recently worked
for Allstate Roadside Services as a CSR and previously in Sony PlayStation’s Tech Support.

Matt genuinely likes working with people and loves the feeling of accomplishment when he
has been able to help them. His family is very important to him and he likes spending time in
nature hunting and fishing.

WELCOME, MATTHEW KULICKE!

How to Watch ESPN3

ESPN3 Basketball

ESPN3 Means More Basketball

Good news for Directcom Broadband customers–you have free, instant access to all sports events shown live, or on demand after the game, on ESPN3.

We are thrilled that more customers are accessing ESPN3 every day. We hope that you will come back and watch more events on ESPN3. Direct Communications pays Disney/ESPN for every one of our customers to have access to ESPN3, so we hope you will use this value-added benefit that comes with your internet service. If you are a Directcom Broadband customer, you will be able to watch ESPN3 events online while you are at home using a browser on your PC, or remotely (at work, for example) on a PC browser, if you activated remote access from your home PC.

Commonly Asked Questions about Watching ESPN3

How do I access ESPN3?

To access ESPN3, open a browser on your PC, go to our homepage directcom.com and click on the ESPN3 link, or go directly to http://espn.go.com/watchespn/index/_/channel/espn3/  No sign-in is required to watch ESPN3 events for Directcom internet customers. ESPN3 must be accessed through a browser, and not the WatchESPN mobile app.

TIP: The one app that will work with our service  is the ESPN app on the Xbox. If you have an Xbox,  this is probably the best and easiest way to access the games. The interface and  resolution is fantastic.

TIP2: Most BYU Football games shown on ESPN are made available on demand on ESPN3 immediately after the game.

What’s the difference between WatchESPN and ESPN3?

There is a big difference between the ESPN3 network, and the WatchESPN app. ESPN has not made the situation any less confusing for customers of small companies like us by also recently changing the name of their ESPN3 website  to WatchESPN, just like the mobile app. WatchESPN is the portal to access content shown on all of the ESPN networks–including ESPN, ESPN2, ESPNU, ESPNClassic, etc. ESPN3 was the first online sports network made available by ESPN parent company, Disney, and Directcom was one of the first small ISPs to sign up as distributor of that exclusively online network back in 2010.  Now, ESPN3 is just one of the networks included in the whole WatchESPN portfolio. All of our internet subscribers have instant access to ESPN3, but not to the whole WatchESPN suite or WatchESPN app, which is still reserved for Cable TV or Satellite TV customers who already subscribe, and thus pay for access, to all those TV networks. ESPN is extremely protective of their revenue generated from Cable TV distribution.

Why can’t I sign in and use the WatchESPN mobile app?

We are still receiving a lot of calls from customers who are trying to access the games on their smartphones via the WatchESPN mobile app, and not seeing us listed as a provider there. Please do not attempt to use the WatchESPN mobile app. We provide free access to ESPN3 for our internet customers via our home internet service. The ESPN servers recognize our IP address range and provide access to the games to anybody on our network. The WatchESPN app works quite differently, and is strictly for customers of the big national cable TV providers-–do not attempt to use the WatchESPN app from your mobile device, because it will ask you to choose and login to your satellite or cable TV provider. To access ESPN3, which is what all the games will be shown on, from your PC, go to our homepage and click on the ESPN3 link, or go directly to http://espn.go.com/watchespn/index/_/channel/espn3/ If everything is working correctly, you will see a logo on the top right of the espn.go.com/watchespn website saying “Powered by Direct Communications”.

The iPad, mobile phones, and most tablets will not work with ESPN3 service because by default they will always try to get you to download and use the WatchESPN app, which is only for the big cable TV providers. If your tablet has a regular internet browser that works like a PC browser (the first generation Kindle Fire, for example) will allow you to access ESPN3 events within the browser on a flash platform.

Can I watch ESPN3 if I’m away from home?

We get a lot of calls from customers trying to access the games from their workplace. There is a way to watch the games online on a regular PC browser, but it requires prior setup from YOUR HOME in Eagle Mountain or Idaho. TO WATCH REMOTELY: In order to watch when you are away from home, you will first need to activate remote access. To do this you will need to set up an ESPN online account while in your home network (ie, using our internet connection or IP addresses) and then activate remote access by clicking on the “Remote Access” button at the top right. That will allow several days of remote access, after which you will need to return to your home network and reactivate remote access again.

In summary, as long as you are on your home network (that is, on Directcom’s network within Eagle Mountain) and using one of our IP addresses, you will be able to access the games if you are using a regular computer browser or Xbox. If you are not on our network, or trying to use a mobile device or the WatchESPN app, you will have difficulty.  We have even had a couple of customers not being able to access ESPN3 because they were logged into a work VPN while at home, and ESPN3 will only work within our IP range.

Can I watch ESPN3 on a tablet or mobile phone?

The iPad, mobile phones, and most tablets will not work with just the ESPN3 service because by default they will always try to get you to download and use the WatchESPN app, which is only for cable TV providers. If your tablet has a regular internet browser that works like a PC browser (the first generation Kindle Fire, for example)  you may be able to access ESPN3 events within the browser on a flash platform. ESPN3 is best accessed on your PC or laptop, or via good streaming players like your Xbox or Roku.

When I click on the featured sporting event in the player window it asks me to log in and select my provider.

If you are an internet customer only, please only click on events that are being shown on the ESPN3 network. The login window will pop up when you click on non-ESPN3 events. You are probably trying to watch something that is on a different ESPN channel. The most common frustration experienced by internet customers occurs when customers try to access events on the WatchESPN website, which are not actually ESPN3 events. You will be able to see listings for all events on all networks, including ESPN, ESPN2, ESPN3, ESPNU etc, but only will be able to successfully watch those being shown live or stored on demand on the ESPN3 network. Please ensure you only select content with the ESPN3 logo listed next to the event. You can filter by network on the website so that you are only viewing available ESPN3 events.

But Direct Communications Cable is listed as a provider on the WatchESPN app. Why can’t I sign in?

Direct Communications Cable in rural Idaho provides access to TV Everywhere as a value-added feature to our regular Cable TV services. Cable TV customers in Idaho will now have access to the entire WatchESPN app, if those Cable TV customers subscribe to a package that contains ESPN. Regular internet customers  will still only have access to ESPN3 unless they also subscribe to Cable TV. We are required by ESPN to submit verification of each TV customer’s package several times a day, which they cross reference with who is signing in to the app. (As we mentioned,  ESPN is extremely protective of their revenue generated from Cable TV distribution, and is not interested in cannibalizing that revenue.)

We understand this may be confusing to our customers using ESPN3 through our website.

As usual, to access ESPN3 content, you must be accessing ESPN3 from our home network.  If a customer clicks on non-ESPN3 content, they will be asked to select their TV provider.  As part of TV Everywhere, Direct Communications is now listed as an approved provider.  However, unless the customer also subscribes to our cable TV service, and has already signed up for a “watchTVeverwhere” login, it will not allow them to authenticate.

The most common frustration experienced by internet customers occurs when customers try to access events on the WatchESPN website, which are actually not ESPN3 events. You will be able to see listings for all events on all networks, but only will be able to successfully watch those on the ESPN3 network. Please ensure you only select content with the ESPN3 logo listed on the far right as demonstrated in the following snapshot:

espn3

Directcom Sponsors Idaho High Schools Sports – 2014 Edition

Bear Lake High School student athletes and staff accept a sponsorship check for $500 from Direct Communications.

Bear Lake High School student athletes and staff accept a sponsorship check for $500 from Direct Communications.

Direct Communications donated $500 to each of the High School Athletic Programs within the company’s service areas again at the end of the 2013/2014 school year. Direct Communications has an ongoing program to support local high school athletics in the communities served by the broadband company, and offers incentive for student athletes to earn donations for their schools  through their participation and own extra effort in all varsity games.

Daniel Parrish of Direct Communications presents Preston High School athletes with a sponsorship check for $500.

Daniel Parrish of Direct Communications presents Preston High School athletes with a sponsorship check for $500.

During football season, Direct Communications pays $15 for every touchdown at home games. At the same time the Girls Varsity Volleyball teams could earn $5 for each ace they served. During basketball season, varsity athletes could earn $5 for every 3-point shot scored during home games.

Directcom schools program coordinator, Daniel Parrish, said he was grateful to all the ADs, principals and superintendents who had been very open and helpful. “They all were very gracious about making us part of their school family.”

Aberdeen High School student athletes accept a sponsorship check for $500 from Direct Communications. — with Daniel Parrish at Aberdeen High School.

Aberdeen High School student athletes accept a sponsorship check for $500 from Direct Communications. — with Daniel Parrish at Aberdeen High School.

Parrish stated that although donations of this nature often require earmarks, Direct Communications has placed no restrictions or requirements on these donations, and the schools are free to use the money however they think is best.

Daniel Parrish presents Grace High School athletes with a sponsorship check for $500.

Grace High School athletes with a sponsorship check for $500.

Although none of the schools reported a points aggregate this past year above the $500 guaranteed donation which Direct Communications had pledged to each school, Jeremy Smith, General Manager for Direct Communications in Idaho, said he enjoyed the ongoing relationship between the broadband company and School District. “As local service provider, we try to build up every community that we serve. Supporting schools makes good sense for both our businesses and our communities.  High speed internet and education go hand in hand, so we view these types of donations as a win-win.” He reminded school administrators that Direct Communications can now provide circuit speeds up to 1Gig upon request.

Daniel Parrish presents North Gem High School athletes with a sponsorship check for $500.  - in Bancroft Idaho

Daniel Parrish presents North Gem High School athletes with a sponsorship check for $500.
– in Bancroft Idaho

New Idaho Outages Calendar

Direct Communications has posted a new Internet and TV outages calendar online, which is accessible to all customers at https://www.google.com/calendar/embed?src=directcom.com_ogn3o83ja2i1bfh1aasp2s6v6g@group.calendar.google.com&ctz=America/Denver&pli=1. To access the calendar from the Directcom homepage click on: Customer Service>Outages Calendar.

This calendar will contain details on all outages in Directcom service areas in Idaho. Customers who are experiencing internet problems can check the outages calendar to see if their are any system-wide problems in their town before calling tech support.

Scheduled maintenance outages, such as downtime for network or equipment outages, will also be posted to this calendar. Outages due to general power outages (if the power company notifies Direct Communications of scheduled outages) will also be posted.

To see details on any specific outages, such as what is being done, how long the repair or maintenance is expected to take, and how many customers will be affected, simply click on the event listed on the online calendar.

If you use Gmail or Google Apps, you can even add this calendar to your own personal calendar simply by clicking on the Add to Google Calendar icon at the bottom right of the calendar page, so you will be alerted in advance of any upcoming outages.

 

Directcom Idaho Outages

Farewell to Our Friend, Robby Steele. We Will Miss You.

Robby Steele- photo courtesy of Chet Steele

We at Direct Communications mourn the loss of our dear friend, co-worker, and vital member of our Direct Communications family, Robby Steele, who died in an accident in Delta while volunteering at Millard County’s demolition derby on the Fourth of July 2014, at the Millard County fairgrounds. Robby–you left far too soon, and we will miss you always.

Our thoughts and prayers are with his family this week, and although our internet service will continue uninterrupted, our office will be closed to walk-ins on Monday, and will be completely closed most of  Thursday to allow all employees to attend Robby’s funeral. We hope you will be patient with us as we allow our employees time to grieve.

Robby represented all that was good in America. He was a dedicated family man, a hard worker, an innovator, a volunteer, and a contributor in every way. We will all miss Robby’s unmistakable smile, laughter, his strength, and great sense of humor–he had that rare ability to make everyone feel instantly like you were his best friend.

Robby managed all the network mapping systems, and was a vital part of all engineering and tech projects, decision making, and everyday business at Direct Communications. The  loss of his experience and knowledge of the network and systems in Eagle Mountain will obviously be a tremendous challenge for us as a company.

Robby commuted from Nephi to Eagle Mountain for work every day for the past 7 years, having been with Direct Communications since May of 2007, but was involved with the development of Eagle Mountain for even several years before then with telecommunications consulting firm MidStates.

Robby Steele -2nd from far right, at our 2013 company Christmas party.

Robby Steele -2nd from far right, at our 2013 company Christmas party.

All residents of Eagle Mountain have lost a key contributor to the development of the fiber network here in the city with the passing of Robby Steele. Robby was truly dedicated to the cause of making the network in Eagle Mountain exceptional, and always strived for 100% accuracy in all of his work, would never settle, and always had the courage to speak his mind if he thought we could do better as a company.

Do you have a memory of Robby you would like to share? We invite all to post comments and tributes below, or on our Facebook page at https://www.facebook.com/directcom.eaglemtn.

For related articles about Robby see:

http://fox13now.com/2014/07/05/man-dies-in-accident-at-millard-countys-demolition-derby-organizers-say/

Direct Communications Hires New Local Eagle Mountain Tech – Landon Beatty

Direct Communications is very pleased to welcome another local Eagle Mountain resident, Landon Beatty, as a full-time employee on the growing Directcom tech team.

New Directcom Employee Landon Beatty

New Directcom Employee Landon Beatty

Landon’s responsibilities as a Combo Tech will include customer fiber optic and phone service installations, level 2 tech support, and plant/network and equipment maintenance.

Landon comes to Directcom after several years as a communications specialist with US Army Reserve, where he maintained the detachment’s computer and radio systems, as well as trained other techs and soldiers on how to use the units communications systems.  Prior to that he served in the regular US Army Armor Division as an Assistant Tank Commander, maintaining the communications systems, guns and ammunition for his Abrams Tank. For several years he also ran his own business designing and installing custom home theater systems, installing not only the wiring and technology, but even designing and building the custom wood cabinets and trim. We are thus very confident that our customers in Eagle Mountain will be in good hands when Landon is doing a home internet install.

Landon stated: “I am really enjoying getting back to civilian life, and working close to home. In my past career my installations have always been all around the country, and it’s great to be working in a single, local area, where my customers are my neighbors and I can build a long-term relationship with them. So far the techs have been great, the customers have all been great to work with, and I am having a really good time.”

Landon has lived in Eagle Mountain for 2 years. Landon originally hails from Hurricane Utah, and attended Hurricane High School and UVSC. If you see Landon out in the field, be sure to say hi and congratulate him on the new job.

We still currently have open positions for more techs to ensure we always can meet the needs of our growing customer base in Eagle Mountain, so please apply at Directcom.com or see http://blog.directcom.com/2014/04/14/immediate-opening-combo-tech-eagle-mountain-utah/. We prefer to hire Eagle Mountain residents, so strongly encourage all locals to apply to work at Direct Communications, your local Eagle Mountain ISP, or Eagle Mountain internet service provider.

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